Business Analyst Application Project

BUI NGOC DUY TAN

Cell: (84-913-***-***

National: Viet Nam

Email: *************@*****.***

Summary of qualifications:

Good at Project Management, Timing, Planning, and Human Resources

Experience about 18 years in Business Analyst Skill

Experience in Setup New Life Insurance System (AS400/Life Asia)

Experience in Infor SUN System

Experience in Python - Human Resource Management System

Experience in Life Asia Core System (Database structure and process)

Experience in Enterprise Data Warehouse, Business Intelligence

Experience in doing excellent documentation on business requirements

Experience in Life operation and process: CS, CSS, CC, NB, UW, AA, FIN…

Experience in Branch IT Management (Client Service Support or Technical Support)

Good communication skills in both English & Vietnamese

Objective:

To take a challenging role as an analyst as Business Analyst, Project Management, Technical Support and give an efficient system that would help the Company to achieve the best solution in life insurance which would increase customers and revenue in the market.

Education:

Bachelor of Science in Computer, 2000

Oracle Administrator course, Viet Nam, 2010

Project Management course, Viet Nam, 2009

Software Skills:

Microsoft Office tools namely Access, Excel, Outlook, PowerPoint and Word, Lotus Notes, Oracle, SQL, DB2, Visual Basic, Windows, Linux, and good knowledge of Business Objects, Enterprise Data Warehouse, Crystal Report, BI Publisher (Oracle Reporting system).

Design and Develop a website (PHP, JAVA)

Skills:

Have experience in writing documentation on business requirements

Experience in working with Life Asia Core System (AS400), Oracle Development which is used for requirements gatherings in business.

Expertise in System design and development required for business process

Good at Project Management, Timing, Planning, and Human Resources

Have wide knowledge in Life Insurance

Have good written and oral English skill

Have vast experience in Business Analysis, Business Modeling, and Data Modeling

Work History:

Phu Hung Life Insurance

Manager – Business Analysis Leader (November -2013 - Present)

Responsibilities:

- IT Project Manager

- IT BA Leader

- Data analyzed of Core System (Life Asia) and Generate reports for Management

- Design and Develop Internal Website

- Assist IT Head to evaluation Data Center Room, Core System, and Network Equipment.

- Core Life/Asia System: Business Requirement, Functional System, Setup Product.

- Coordinator: Discovery phase, Gap list, MOT and UAT Core Life/Asia

- Test plan and Scenario for Core System

- Business Analysis for Illustration System, Interim Compensation System

- Handover Network Infrastructure

- Work with CSC to find out the solution for Business Requirement of Core System

- Work with Marketing about Corporate and Agency Portal

Great Eastern Life Viet Nam

Manager - Project Management (September 2011- October 2012)

Responsibilities:

- Manage & co-operate with the IT Head, to ensure the below tasks are done properly:

Interface with business on the requests/projects, analysis & follow on the implementation of IT projects (i.e. project management, vendor management…)

Control & Maintain the application databases (SQL, Oracle) – DBA

- Support the analysis and implementation of the reports to support business activities

- Other tasks will be assigned by IT Head

- Project Manager the project as:

Relocation Server Room, Extend Server Room, International Data Line, Call Center System, etc…

Application Project: POS (Pos of Sale in Insurance Industry), Office Automation on Lotus Notes, Customer Portal, Agency Portal, Premium Collection System, etc...

Assistant IT Head about Resources in IT Department

- Released documents and Template: Project Plan, IT Master Plan, BA Documents (Business Requirement, BA Test Plan, BA Test Scenario), etc...

Prudential Viet Nam

Business Analyst (January 2008- August 2011)

Responsibilities:

Coordinator, Team leader: Setup New Product Projects

Team leader project: Payment Voucher, Declare Bonus, Annual Statement Letters…

Team leader: Enterprise Data Warehouse is a big project of the reporting system and data warehouse.

Team leader: Enhancement of CS, CSS, CC, NB, UW, FIN

Team leader: about process DB2 database for user, data extraction

Team leader: Reporting system of All departments (CS, CSS, CC, NB, UW, AA, FIN)

As a Sr. Executive - Business Analyst I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency, and satisfying customer service. Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements. Due to my wide knowledge of the DB2 database (AS400), I was also involved in projects of the Company related to the Business process and also was responsible for implementing that project, special Enterprise Data Warehouse (EDW) projects. Also took an active part in

data modeling and business modeling.

Prudential Viet Nam (April 2001- September 2004)

Technical Support Specialist and Help Desk Technician

Management: Branch Office (Personal Computer Support Management)

Responsibilities:

Resolves any issues arising from user testing of any new application

Processed all of the databases of requirements from the user.

Troubleshooting and Maintenance tasks on the computer.

Support users to use some of the essential applications on the computer.

Inventory and software licensing policy.

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