Customer Service Classroom Teacher
Resume:
SAHARA B. RAMBER
**************@*****.***
Musallah, Sharjah.
PERSONAL INFORMATION:
Height: 5’4”
Nationality: Filipino
Status: Married
Visa: Husband Visa
Passport: P7440282A
SAHARA B. RAMBER
**************@*****.***
OBJECTIVES:
To be part of a stable company and join the path of the people behind productivity and excellence. To achieve personal and professional growth with the company that would pave the way for a carrier related to my specialization.
KEY STRENGTHS:
Very optimistic, flexible and hardworking person
Can accept any challenging work
Good knowledge in sales,receptions and teaching functions
Proficient in both spoken and written English
Excellent in decision making and having strong sense of responsibilities
Able to work under pressure and ability to adopt in different environment
Computer literate; MS Word and Excel.
WORK EXPERIENCE:
CASHIER / CUSTOMER SERVICE
Sharjah Cooperative Society
AL Khan Branch, Sharjah- U.A.E.
December 20, 2011- September 20,2019
Duties and Responsibilities
Providing excellent customer service
Assisting Customers with their queries and concerns over products.
Resolve customers complains, guide them and provide relevant information.
Processing customers payments
Handling cash, credits and check transactions with customers.
Issue change, receipts, refunds or tickets accurately.
Count money in cash drawer at the beginning and at end of shift to ensure that amounts are correct and that there is adequate change.
Ensure price is correct and bag items carefully.
Maintain clean and tidy checkout areas.
Pleasantly deal with customers to ensure satisfaction.
Assist various duties that will help the store run smoothly
SALES ASSOCIATE
AL FATTAL COSMETICS & PERFUMES TRADING
Sharjah-U.A.E.
December 1,2009 –November 30,2011
Duties and responsibilities
Greet customers, offer assistance and serve them in order to ensure their needs and answered in a timely manner and compliance with quality and customer service standard.
Provide exceptional services by performing up-selling, cross-selling suggestive alternatives and following up on customers’ request.
Arrange and replenish on continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times.
Handle cash register and transactions with the customers in an effective and accurate manner as required.
Inform department manager of unavailable and non performing products.
Merchandize products under the appropriate sections according to sales trends, date of release and as per recommendation.
RECEPTIONIST/CUSTOMER SERVICE
Al Fattal Cosmetics and Perfumes Trading LLC.
January 1, 2007- November 30, 2009
Duties and Responsibilities:
Receiving phone calls and providing them to the appropriate person.
Providing visitors with relevant information and directions.
Distributing any communications available.
Provide general administrative and clerical support.
Organize and maintain records.
Monitor visitor access and maintain security awareness.
Conduct any other related tasks as maybe required.
Preserve a safe and clean reception area.
SALES ASSOCIATE/SALESLADY
Gaizano Mall, Iligan City, Philippines
April 15, 2005- September 30,2006
Duties and Responsibilities:
Greet customers, responding to questions and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales and supervise products knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
CLASSROOM TEACHER
PUALAS NATIONAL HIGH SCHOOL
Pualas,Lanao del Sur,Philippines
June 06, 2001-March 31,2005
, Duties and Functions
Prepare classroom for class activities.
Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.
Provide a variety of learning materials and resources for use in educational activities’
Observe and evaluate student’s performance and development.
Prepare required reports on students and activities.
Updates all necessary records accurately and completely as required by school regulations.
Assign and grade class works, home works,tests and assignments
EDUCATIONAL BACKGROUND:
Master of Arts in Educational Management
Misamis University
Ozamiz City, Philippines
Undergraduate: 2006
Bachelor of Secondary Education
Major in English
Year Graduated: 1999
Short Course in Cabin Crew
Career Institute
Burjuman, Dubai, U.A.E.
April –May, 2009
This is to certify that the aforementioned information is true and correct to the best of my knowledge and belief.
Sahara B. Ramber
Signature
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