Care Coordinator Customer
Resume:
Rhonda F. Coleman
Houston, Texas 77075
Home 832-***-****
*************@*****.***
OBJECTIVE
Care coordinator with excellent strengths in customer service and care management departments. To obtain a challenging and sustainable career position in which my educational and work experiences can be utilized to assist in improving company operations as well as career growth.
ACADEMIC CREDENTIALS
.
Bachelor's degree.
Master's degree.
Summary
More than 25yrs of working in Customer Care
More than 25yrs of Performing General office and administrative duties such as receptionist typing, operating office machines sorting mail, answering telephones.
More than 17yrs of working with Computers and software
including Microsoft Word, Power Point, Excel, and Outlook
Computer skills.
SKILLS
Leadership experience.
Communication skills.
Organizational know-how.
People skills.
Collaboration talent.
Problem-solving abilities.
EDUCATION
2017 Graduate Pneuma Theological Seminary Oakland, CA
Masters Of Art Christian Counseling
2005 Graduate College of Biblical Studies Houston, TX
Bachelor of Science Degree
Academic Distinction (Highest Honors)
WORK HISTORY
The Harris Center For Mental Health And IDD
Care Coordinator
Responsible for, for clinical assessments, development of recovery plans in collaboration with the treatment team and provision of services based on Trauma Informed and Patient Centered Model requirements, consumer need, and performance contract requirements. Coordinates, links and monitors appropriate services and consumer progress with meeting recovery goals. Delivers interventions such as skills training, psychosocial rehabilitative services, case management, and medication training/monitoring and supports.
09/08 -11/2013 Cornell Companies (Leidel Comprehensive Center)
Job Developer
Responsible for developing and coordinating employment job searches
for residents in the community, including initial assessment,
scheduling and supervision of residents. It is responsible for ensuring
that all field and phone surveillance requirements are met. In addition,
it provides individual and group job readiness discussions and training
in accordance with organizational policies and contract requirements.
12/07 – 09/08 Fort Bend County Women Center Richmond, Texas
Resident Advocate/ Crisis Hotline Specialist
Duties and to ensure the security and safety of the shelter and its residents,
carry out shelter guidelines and schedules, handle crisis situations, and assist
clients as needed. Provide non-judgmental emotional support and suicide risk
assessment. Work collaboratively with the service user and offer
referral information where appropriate. In a small number of cases,
responders may initiate an active rescue, to ensure the safety of someone at
risk.
References Provided Upon Request
Contact this candidate