Senior Onsite Customer Services Support

QUALIFICATION

University Diploma graduated at Transylvania University of Brasov, Romania – Evaluated by University of Toronto between Master and Bachelor in Electronics

Over 20 years Customer Service Excellent Experience for Toyota Canada Inc., Maple Leaf Sports & Entertainment Ltd. and IBM Canada Inc.

Advanced computer skills and ability to work in Microsoft Outlook, Word, Excel & Pages.

Strong experience in creating and presenting reports to management using Excel

Using E-connect application to filter data based on different criteria

Able to prioritize multiple tasks in a fast-paced environment and meet deadlines

Self-motivated with attention to details

EMPLOYMENT HISTORY

July 2010 – May 2021 Senior On-Site Services Support - Ricoh Canada Inc.

track and login incoming and outgoing mail and parcels

inform customers by phone or email regarding received goods

assist the Site Manager to implement, research and develop new projects and move projects ahead for completion

assist customers with their inquiries, and concerns

process interoffice mail in accordance with courier pickup/delivery schedule

process all outgoing courier shipments

maintain company's directory according with human resources memos

create Summary spreadsheet using Excel for all courier's invoices and post them on SAP (Systems Applications and Products in Data Processing)

maintain accurate records of urgent business mail/packages/boxes delivery

receiving memos from Administration Facilities National Manager and forwarding them to Provincial Offices to ensure that all of them are in compliance with local standards and codes

create, update, maintain and implement workplace process instructions

ensure all pandemic directives are adhered to by couriers and customers

follow all health and safety policies and procedures

track all incoming Floater Services Requests personnel's Covid-19 forms on-line or hard copy

update daily, weekly, monthly calendar with the up-coming events

ensure the confidentiality of in-site/out-site client's data

maintain safe work environment according with company's policies and regulations

ensure the office always runs in an efficient and organized manner

July 2001 – June 2010 Key Operator and Fleet Coordinator at IBM Canada Inc. and Maple Leaf Sports and Entertainment Ltd.

Provided support in emergency situations for multitasking Ricoh, Canon, Hewlett Packard Laser printers.

Login all printer’s service calls.

Assisted service technicians for all printer services and maintenance

Informed users about the status of the printers.

Monitored and troubleshoot multitasking Ricoh, Canon and HP printing devices, set-up desktops for

Assisted new users booking various meeting rooms for internal and external conferences or meetings, set-up projectors.

phones and conference calls rooms.

Created, monitored, processed and reported daily to manager operation regarding status of the devices and expected service time.

Created, monitored, processed and reported weekly to client manager operation regarding key

operational problems.

Created, monitored, processed and reported monthly to suppliers – Ricoh, Canon and Laser Network

meters reading.

Provided assistance to end-users when key operational problems occur (e.g. paper jams, empty toner,

low or empty staples, printing quality, low or empty paper, “Busy Network” or any other operational

situations) monitored by local network using pager for emergency situations and/or emails for varies

malfunctions.

Provided training for end-users as required on all devices and developed training documentations and

posted step-by step procedure for a new generation’s devices.

Managed and ordered supplies for Ricoh, IBM, Canon and HP devices.

Maintained and prepared reports forms manual or using Excel 2003 for inventories.

Analyzed incoming and outgoing memos, submissions organized files for IT and AP department.

Verified invoices from suppliers such as Bell Canada, Rogers, Canon Canada Inc. or other suppliers and break-down internally by departments or internal users.

Maintained a safe work environment according to client's policies and regulations

EDUCATION & PROFESSIONAL DEVELOPMENT

May 2021 Progressive Aboriginal Relations

Mar 2021 Corporate security – Home VPN Security

Jan 2021 Code of Ethics F2020 (Canada)

Nov 2020 ISO 14001 Generic Awareness - 4S Superior Safety Solutions & Strategies

Sep 2020 Security Awareness 1.Phishing, Email Compromise, Ransomware, Passwords Sensibilisation

Aug 2020 Corporate security – Social Media Security

Dec 2019 Code of Ethics FY2019 (Canada)

Nov 2019 Transportation of Dangerous Goods (TDG) for Consignors/Consignees

Sep 2019 Product Safety Incident Reporting

2014 Early Child Education Diploma - Stratford Career Institute

2013 Excel Advanced course

2012 Customer Service of Excellence Training - Customer Service milestone reward

2011 English for engineers and technicians - Seneca College

2007- 2008 Building Environmental System Program - Seneca College

1982-1988 Master in Electronics Engineering, University of Brasov, Roumania, Faculty of Mechanics, Specialization in Electronics

References Available upon request

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