Secretary, Bookkeeper, Office Manager

LAURA METCALF

*** **** **** ****** ************, South Carolina 29161 · 954-***-****

*********@***.***

Proficient bookkeeper bringing expertise in customer service and account collections. Effective at responding to customer interactions with a calm and professional manner. A track record of dependability and a reputation for integrity.

EXPERIENCE

JULY 2019 – CURRENT

BOOKKEEPER, CALVARY CHRISTIAN ACADEMY HOLLYWOOD

• Negotiated with account holders to devise repayment plans and minimize collections receivables.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Processed payments and applied to customer balances.

• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

• Set up and updated customer accounts with interactions, payments and personal information.

• Review applications for financial assistance and applied appropriate amounts to account. NOVEMBER 2013 – JUNE 2019

BOOKKEEPER, HOLLYWOOD CHRISTIAN SCHOOL

• Negotiated with account holders to devise repayment plans and minimize collections receivables.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Processed payments and applied to customer balances.

• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

• Set up and updated customer accounts with interactions, payments and personal information.

2

SEPTEMBER 1994 - NOVEMBER 2013

OFFICE MANAGER, BLUTH FAMILY DENTAL

• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.

• Received, screened and routed incoming calls.

• Maintained computer and physical filing systems.

• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• Communicated with insurance companies on behalf of patients regarding benefits and claims.

• Solved problems timely and effectively, ensuring customer satisfaction.

• Performed billing, collection and reporting functions for an office generating over $2.5 million annually.

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

• Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.

• Managed costs and billing and resolved financial discrepancies effectively through the organizational management of account information using Eaglesoft software. EDUCATION

1978

HIGH SCHOOL DIPOLMA, JEFFERSON HIGH SCHOOL

SKILLS

• Customer Service

• Collections Processing

• Self-motivated professional

• Bookkeeping

• Customer Relations

• Strong communication skills

• Superior attention to detail

• Problem solving

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