Entry Operator Customer Care

SHABBIRAHMED BALLARI

Contact Number: +91-855-***-****

Alternate Number: +91-968-***-****

Email Address: ************.***@*****.***

CAREER OBJECTIVE:

To work in an organization this provides opportunities for growth, learning and scope for the implementation of my skills and hence give my best to the organization.

ACADEMIC QUALIFICATION:

Name Of the Course

Name of the Institution

Passed

Year

Bachelor of Commerce Karnataka University Dharwad 2017 Pre-University College

Department of Pre-University

Education Bangalore

2014

Secondary School Leaving

Certificate

Karnataka Secondary Education

Board Bangalore

2012

WORK EXPERIENCE:

Been Working in ITC INFOTECH as a Jr Executive - IT in Supply Chain Management since June 2020 To till Date.

Working closely with other functions to drive overall supply chain efficiency, while working sales functions to drive overall customer satisfaction in cost efficient manner.

Job responsibilities

Accurately upload priority and complex client Purchase Orders ensuring all details are matching between client PO and internal sales order.

Order Tracking.

Scheduling Appointments.

Managing and Processing Sales order

Hygiene check

Allocation of Stock

Co-ordinate with Sales Team

Creation of Shipments

Co-ordination with Logistic Team

Co-ordination with value chain management.

Ability to work under pressure and manage competing priorities

Worked as a F & A Associate at Band A1 in EXL since April 2019 to May 2020.

Job Responsibilities: -

Project Name: Symcore

Processing invoices and cheques to the US and Canadian customers.

Reconciling the accounts payable ledger to ensure that all payments are accounted for and properly posted.

Monitoring accounts to ensure payments are up to date.

Checking and clarifying any unusual or questionable invoice items or prices. Meeting strict deadlines work under pressure.

Worked as a Customer Care Executive in IIFL Limited, from May 2018 to January 2019.

Job Responsibilities: -

To provide professional after-sales support to the enhance the customer dedication Making cold calls and do a gentle reminder regarding the customer dues.

Respond to complaints and resolve issues aiming to customer contentment Negotiate agreements and keep records of sales and data pulling up the CRM leads and convert them as customers Making cold calls or reaching out to prospects.

Assisting the customers regarding their financial issues and questions through chat and email.

Worked as Data Entry Operator, UIDAI, & Online Services in A to Z Company, from Feb 2016 to April 2018

Job Responsibility: -

To update the user information in UIADI website

Confirming their identify using the bio-metric technology

Updating the demo graphic data in the portal

Helping the colleagues regarding the issues that they had with process

I was certified by our client UIDAI for successfully completing the project Declaration

ADDITIONAL CERTIFICATION: -

Certified by Pradhan Mantri Kaushal Vikas Yojana as an Accounts Executive- Accounts Payable and Receivable at October, 2017

SKILL SET:

Excellent email and chat etiquette

Proficiency in SAP

Ability to work under pressure and manage competing priorities.

Basic knowledge in MS-Excel and other Office suites

Knowledge of finance, marketing and negotiating principles

Quick learner with positive attitude

Excellent team player

PERSONAL INFORMATION:

Father Name : Noorahmed

Date of Birth : 31/May/1996

Nationality : Indian

Marital Status : Single

Gender : Male

Languages Known : English, Hindi & Kannada

I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief. Place:

Date: SHABBIRAHMED BALLARI

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