MERYEM HARMOUCHE

BACHELOR DEGREE IN MARKERTING

Administration, Marketing, communication and excellent customer service experience

Admin and Customer Service Representative Lead with 10 years of experience in French and English Telecommunication companies. Where I Communicate and achieve yearly goals, deadlines to manager. Motivates team members and assesses performance with an excellent customer experience service. Also very good practice of Administrative job.

EXPERIENCE

PA/BUSINESS MANAGER FOR CUSTOMER OPERATIONS DIRECTOR VODAFONE QATAR

(2015 - 2020)

- Undertaking daily administrative tasks to ensure the functionality and coordination of the department activities

- Managing diaries and organizing meetings and appointments

- Booking and arranging travel, transport and accommodation for business trips

- Attending meetings with director to take notes or dictation or

- Providing general assistance during presentations:

{Prepare all the operations director presentations, good understanding of office management and Marketing principles

(from previous university studies) Exquisite communication and people skills}.

ADMIN AND CUSTOMER REPRESENTATIVE LEAD

VODAFONE, QATAR

(2009 - 2015)

- Supporting team manager and performs management duties when manager is absent or out of office

- Communicating deadlines goals to team members and making sure we are achieving the set goals Generating revenue, saving time to customers, improving process, hitting targets

- Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

- Supervising opening and closing of the store at the appropriate time

- Delivering world class customer experience

- Handling complaints efficiently and addressing them to the right concerned parties for resolving

- Continuous follow up with customers until their issues are solved. C O N T A C T

adosia@r.postjobfree.com

(00) 77003394

E D U C A T I O N

INSITUT FOR APPLIED

ENGERNEERING

Marketing Management

Commerce

2001 - 2005

UNIVERSITY OF LANUAGES

Literature and Human

Science

1998 - 2000

Doha, Qatar

CUSTOMER SERVICE CALL CENTER GURU

NEUF TELECOM (FRENCH TELECOMMUNICATION COMPANY)

(2007 - 2009)

- Responding to all customers’ inquiries efficiently like policies, price and product details

- Collaborating with other departments to respond to customer questions

- Handled all escalating calls proactively

- Trained on troubleshooting for customer's issues

- Employee of the month for best customer service. EDUCATION

BA DEGREE - MARKETING MANAGEMENT COMMERCE

INSITUT FOR APPLIED ENGINEERING, RABAT, MOROCCO

(2001 - 2005)

- Training courses in Marketing Management - International Commerce and Human Resources

- Thesis - Survey on elaborating the best communication strategy targeting German touristic Market in Agadir-- conducting Market Research and analyzing consumer-rating reports / questionnaires using SPSS

- Employing Marketing analytics techniques to gather important data (social media, web analytics, rankings etc...). ITERATURE AND HUMAN SCIENCE

UNIVERSITY OF LANGUAGES, RABAT, MOROCCO

(1998 - 2000)

- Contemporary Languages - English Literature.

INTERESTS

- Travels around the world

- Historical places visits (Museums Addict)

- Psychology

- Biography and Documentaries, Articles readings

- Open to Diversity meet ups and discussions

- Feng shui

ACQUIRED SKILLS

COMPUTER SKILLS

Excel, Word, PP efficient

WORLD CLASS CUSTOMER

SERVICE

10 years advanced

experience

COMMUNICATION SKILLS

Arabic, English, and

French

Fluent both written and

verbal

*Ability to learn new

products and tools

Contact this candidate