Active listening Communication Computer skills Customer servic

Anastasiia Shestova

****************@*****.***; +971-**-***-****; UAE

-DOB: 7 of April 1992 (Age: 29)

-Nationality: Ukrainian

Marital Status: Married

Education:

Izmal State Humanities University: Philology (Pedagogy), Bachelor 2013; Ukraine

Kyiv National Linguistic University: Philology (Pedagogy), Specialist, 2014; Ukraine

Work Experience:

NMC Royal Hospital: Customer care executive (Dubai, UAE) December 2018 – December 2020

-handled regular outgoing and incoming mails, calls

-meet the customers and handle their requirements

-cooperation with insurance companies

-supporting marketing team

-billing

Tessella Design Studio: Office manager (marketing) ( Dubai, UAE ) April 2017- November 2018

-responsible for organizing all company functions, meetings and events including booking conference rooms and additional spaces

-managed and maintained calendar for CEO

-provided all aspects of contract negotiation, advertising, and marketing

-handled regular outgoing and incoming mails

-meet the customers and handle their requirements

Dubai Parks and Resorts: Attraction attendant (Dubai, UAE ) October 2016 - April 2017

-communicate and entertain people every time

-assisted customers regarding operations

-assist manager with preparing working places for all team

Izmail comprehensive school: Human Resources Assistant, PA(Izmail,Ukraine) January 2015-September 2016

-provided administrative support to the director

-conducting stuff and pupils documentation

-handled regular outgoing and incoming mails

-arranged and administered new hire employment documentation

- maintaining a favorable climate in the staff

Real estate agency «Imperator»: Office manager (Odessa, Ukraine ) September 2012-January 2015

-maintaining diaries and arranging appointments

-typing, preparing and collating reports

-organising and servicing meetings

-advertising

-communicate with foreign partners

-organising meetings and managing databases

-booking transport and accommodation.

-organising company events or conferences

Agriculture company "IZMAIL-NAVASCO" Ukraine: Accountant (Izmail, Ukraine) May-August 2012; May-August 2013

-documents financial transactions by entering account information

-weighed machines with the grain

-distributed grain through the storages

Skills:

-Sales

-Marketing

-Making service for customers

-Communication

-Teamwork

-Leadership

-

-Organization

-Problem solving

-Motivation

-MS Office

-MS Excel

- Ability to work under pressure

Language Skills:

-English - fluent

-Russian - fluent

-Ukrainian –native

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