Maintenance Coordinator Leasing Manager

SUMMARY OF QUALIFICATIONS

A skilled professional with 15 years' experience at effectively leading teams to reach company goals. Motivate staff to promote and practice company's guidelines and represent professionalism at all times. Maximizing occupancy levels and increasing property values. Strong PC proficiency in a variety of state-of-the-art software. Intermediate knowledge in: Microsoft Office Suite, Yardi Voyager, MRI, Appfolio, On-site, Leads 2 Lease, Photoshop, Jd Edwards, Entrada and much more. Knowledgeable in Fair Housing Laws and adhere to these guidelines. Internet Savey, able to bring innovative ideas to improve employees job performance.

EXPERIENCE

Conference Claimants Endowment Board MULTI FAMILY

Assistant Property Manager 2017-2020

Utilized various property management software for a 600+ unit multifamily apartment complex. Ran reports, vacancy reports, rent rolls, tracking of leasing, maintenance request, completion of turnovers. Collection of rents. Enforced evictions for non-payment of rent and violation of the community rules and regulations to gain lost revenue. Built excellent teams to provide quality customer satisfaction. Able to minimize vacancies to keep within company’s projected revenue. Daily inspection of the common areas, grounds and parking lots for maintenance and safety. Inspect all apartments for market-ready condition. Post and schedule incoming service request. Inspected all vacated apartments for accurate turnover cost and monitored the timeframe to completion. Process all security deposits in a timely manner. Inventory control: Account for all capital expenditure, review all invoices to ensure that all items billed have been received and match the agreed contract price. Handled tenant issues and address after hour emergencies as needed. Performed credit checks, background checks and processed new move-ins, move-outs within the timeframe required by law. Complied with the Fair Housing Laws. Perform any and all functions as requested by the Regional Property Manager.

Virtu Investments MULTI FAMILY

Leasing Manager 2015-2017

Oversaw a team of 4 Leasing Agents for a 800+ apartment community. Approved each phase of the leasing process. Collected rents and deposits. Ensure the model/target apartments are ready for show. Maintained a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures. Promoted and utilized proper customer service and sales techniques. Maintained contact with all apartment locator services and local businesses to provide informational material. “Shop” surrounding or competing properties and conduct outreach marketing. Develop and maintain on-going resident retention programs. Create new move-in resident files and assist with the ongoing file maintenance. Report unusual or extraordinary circumstances regarding the property or residents. Handled resident requests and complaints courteously and efficiently. Maintained a professional appearance and conduct at all times.

Whisler Land Company

Maintenance Coordinator 2013-2015

Provide tenants and vendors with assistance in all aspects of scheduling maintenance and communicating directly with the owners. Make and upkeep detailed notes to all maintenance requests Scheduling of maintenance and repairs and coordinate response to emergency issues. Provide high quality of customer service and communicating skills. Answer multiple phone calls from tenants, owners and vendors. Work with the Property Manager on unit turn arounds. Handled all incoming vacancy inquiries. Maintain and update insurance certificate files for all contractors performing work at the properties.

Kobra Enterprises Commercial Property

Assistant Manager/Building Services Coordinator 2006-2010

First point of contact for tenants, vendors/sub-contractors. Coordinated with sub-contractors and in

House building engineer's the repairs and overall maintenance for commercial, retail and industrial properties. Generated and monitored work orders as well as compiled and distributed preventive maintenance task schedule to Building Engineers in coordination with company's yearly budget. Negotiated, monitored and evaluated vendors job performance and annual contracts such as; heating and air, janitorial, landscaping, signage, building security along with all aspects of building maintenance.

inspections and maintenance to ensure safety regulations were within the guidelines required by law.

Entered into database information regarding, tenants, individual lease terms, maintenance schedules,

and any special terms that may apply. Created spreadsheets that tracked job performances, job completions, tenant, and vendor information for easy referencing. Set up and maintained building files, tenant files and lease files. Maintained and recorded all building keys and access codes. Established departmental written "Policies and Procedure Guidelines" that was the point of reference for all corporate personnel. Processed contract and service request. A\P invoices by coding them to proper building to reconcile with the CAMS.;

EDUCATION

HIGH SCHOOL DIPLOMA

HVAC 608/609-****-****

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