Travel Consultant Manager

CURRICULUM VITAE

LANCELOT SAUNGWEME

Address: *** ******* ******, ********* ***: 084*******

City, Country: Pretoria-South Africa Email: ********.*********@*****.***

Senior Travel & Tour Consultant / Administration Assistant.

*CAREER OBJECTIVES :

Seeking a rewarding and challenging career in this burgeoning industry and to leave an indelible mark with my professional performance.

PROFESSIONAL STRENGTHS :

Highly organized, dedicated with a positive attitude.

Quick Learner, Result oriented, Hardworking, Energetic, and Honest & Sincere.

Like to work in a cooperative environment and support teamwork.

Able to communicate effectively with people at all level and actively listen to Ideas and suggestions.

Handling Crew Change in different parts of the world,

Arranging Visa for crew members,

Arranging tickets for the crew members in the most convenient way, taking into consideration the fare and time of arrival.

Clearing Bills of Travel Agents and Invoices from overseas agents and many more.

Maintaining different records on daily basis of ticketing done, crew change cost etc.

• First-hand experience in developing travel itineraries for clients by determining their travel requirements and budget constraints

• Highly skilled in booking complex multiple leg international itineraries by using preferred vendors

• Exceptionally well-versed in arranging and coordinating travel schedules and ensuring that appropriate reservations are made

• Proven record of efficiently arranging external services such as transportation and extended road travel

• Deeply familiar with preparing customized itineraries to suit clients’ specific preferences

• Highly experienced in modifying existing bookings to suit changes in clients’ circumstances and preferences

• Qualified to use the Global Distribution System (GDS) to make and confirm bookings

• Adept at researching popular holiday destinations and keeping updated about travel industry news

• Proficient in using promotional techniques to sell itinerary tour packages to existing and new clients

• Competent in handling unforeseen circumstances such as flight cancelations and delays and determining eligibility for money returns

• Proven record of booking tickets and accommodation and securing rental transportation from third party vendors, both locally and internationally

• Demonstrated expertise in resolving clients’ issues in a bid to ensure repeat business from them

Objective: Seek the Position of Travel Consultant

SUMMARY: Profoundly knowledgeable, creative and proven Travel Consultant with over sixteen years of experience providing information, advice and booking services for people wishing to travel.

Summary of Qualifications

Strong ability to maintain the highest possible level of client and company confidentiality.

Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges.

Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required.

Exceedingly self-motivated and autonomous with consistent follow through.

Strong interpersonal (written and oral communications, logic and decision-making) and organizational skills.

Remarkable organizational and planning skills with appropriate attention to detail.

Great team player, friendly and enthusiastic with exceptional customer service skills.

Immensely driven by goals and recognition with great experience dealing with high pressure situations simultaneously.

Solid ability to use the computer with strong administrative skills.

Career Progression

Senior Travel Consultant

BCD Travel-Botswana - March 2018-current

Communicates with clients in person, via e-mail and over the phone to discuss their domestic and international travel plans and provide relevant information in regards to methods of transportation, cultural standards, currency exchange, and travel regulations.

Conduct research and prepare meticulous travel itineraries complete with pricing, accommodation, airfare, transfer, tour and any additional information needed for each trip.

Make all necessary booking arrangements and keep detailed financial records in order to pay suppliers.

Met or exceeded monthly sales quotas with demonstrated sales growth in all destinations. Exceeded the expected profit margin each month.

Conduct weekly and monthly financial reconciliations to ensure office staff has made correct payments.

Display and distribute marketing material in the store and online in order to further grow client base.

Senior Sales & Ticketing Executive

Rwandair October 2017-February 2018

Responsibilities

Greeting and assisting airline customers in a polite and courteous manner

Checking in passengers at the airport and assisting them in the ticketing and reservation procedure

In exceptional cases, helping passengers re-book the itineraries, issue tickets and get boarding passes

Ushering passengers to the aircraft

Answering the client queries about the arrival and departure timings of the flights

Monitoring food and water supply for the flight passengers and crew members

Assisting staff members for smooth and safe operations matching the standards set by the company

Making announcements for passenger information

Senior Travel Consultant

Koreb Travel and Tours July 2016-September 2017

Responsibilities

Demonstrate exceptional travel consultancy acumen by coordinating travel activities of three corporate events for immediate travel.

• Conceive the idea of formulating tour package plans for students on holidays by incorporating guided tours

• Book international and local travel and hospitality arrangements

• Relate with customers to bring repeat business

• Provide quotes for travel and hotel expenses

• Apply discount programs where necessary

Tours Administrator and Sales

City Angels Travel and Tours sept 2014-aug 2015

JOB DESCRIPTION

In charge of planning, creating; Arranging and operating tour and travel programmes. Organize vacation and holidays packages, school Tours by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers; Restaurants and other similar businesses. I also had to provide advice on sightseeing and shopping activities; evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodation; Itineraries or service. I sometimes handle other tasks such as making on site visits to hotels and other destinations to verify its suitability for inclusion in a tour package.

Application of provincial clearances and P54 advice.

Travel Manager / Senior Travel Consultant Sep 2008 – 2013

Prestige Travel

Responsibilities

• Confer with existing and new clients to determine their travel preferences and provide them with viable options

• Interview clients to determine their budget constraints / limitations and ensure that all solutions are provided within the set budgets

• Provide clients with information on available days /dates for travelling to specific destinations and possible airlines that fall within their budgets

• Arrange for travel schedules to be created based on clients’ preferences to travel and ensure that any problems are communicated to them immediately

• Organize travel from beginning to end, incorporating tickets booking, accommodation and transportation rental services

• Provide clients with information on useful travel material such as guide, maps and event programs

• Ascertain that clients are provided information of fares and process payments for tickets sold

• Advise clients on suitable options for both international and local travel and prepare customized itineraries for corporate clients

• Provide clients with information on visas or entry requirements for destination countries and ensure that they are aware of the political and religious sentiment in each country

• Research destinations to keep up with popular traveling trends, especially for holiday destinations

• Create and maintain records of all clients in a bid to provide them with information regarding tour packages to ensure repeat business

. Compiled monthly sales reports

Travel, Logistics & Shipping Assistant (UNDP) Aug 2006 – Sep 2008

United Nations Development Programme (UNDP)

Responsibilities

Travel Focal Person for more than thirty five UN agencies with or without offices in the country.

Liaised with travel agencies pertaining to itineraries, verified itineraries and validated fares charged

Generated purchase orders for payment processing, hotel booking, travel security advisory

Planned travel unit, welcomed the dignitaries at the airport, procured visa and liaised with government ministries about travel related issues.

Allocation of daily subsistence allowance for travel staff, assisted in pre-checks and delegated duties to UN drivers.

Managed UN fleet, advised on UN guidelines and maintained vehicle log sheets and fuel reconciliation sheets

Procurement of vehicle parts and oversaw registration formalities

Verified chargeable mileage and customs clearance on rebated diplomatic items protocol formalities and goods receiving.

Technically tested drivers

Drove field staff and Airport shuttles for UN high ranking officials

Senior Travel Consultant May 2002 – July 2006

Phileas Fogg Travel, Harare

• Communicated appropriate information to clients regarding fares and itinerary

• Maintained client profiles for follow-up

• Collected and processed payments

• Advised clients on travel arrangements

• Professionally handled complaints and refunds

Senior Travel Consultant Oct 1999 – May 2002

Travel Venture, Harare

.

Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations (air, hotel, rental car, charters or other modes of transportation) in an efficient, courteous and timely manner.

Performed all functions relating to the booking, administrative and accounting tasks necessary to process electronic and other travel documents as it related to customer requests and industry requirements.

Promoted and sold travel products and services.

Provided clients with a positive experience utilizing analytical and strategic skills.

Positively contributed to the team environment.

Junior Travel Consultant Jan 1999 – Sep 1999

Sangsters Travel, Harare

Deal with clients and customers on a daily basis.

Book flights, tickets sales, travel insurance, car hire etc.

Work as part of a team selling holidays.

Responsible for providing detailed travel information to customers and deal with customer queries in relation to holiday packages.

Responsible for booking corporate travel reservations (air, car, hotel, etc) for large corporate account.

Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate contracts.

Responsible for coordinating travel, including handling on line fulfillment, ticketing, taking phone calls for changes and special requests.

Ensure compliance with client's corporate travel policies

Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.

Printer / Admin Assistant Sep 1989 – Mar 1996

Price Waterhouse Coopers, Harare

Responsibilities

Ordered stationery

Contacted suppliers of various services e.g. plumbing, painting of company offices

Fleet handling

Organized security for premises of various directors

Management of various office equipment

Educational Qualifications

‘O’ Level

Jan 1984 – Nov 1988

(English Language – B, Science – B, Geography – B, Shona – B, English Literature – C, Bible Knowledge – C)

Rushingo High School, Mutare – Zimbabwe

Professional Certificates, Training

Holder of IATA Standard and Advanced Diploma procured at first attempt

Customs clearing certificate

Personal Information Data

Date of Birth 23 June 1970

Gender Male

Nationality Zimbabwean

Marital Status Married

Driving Licence Zimbabwe light vehicle - 42714GM

REFERENCES

Ms TinevimboMzezewa

Phileas Fogg Travel

Mobile : +263-********

Email: ****@****.**.**

Mr Jairos Chikakayi

United Nations Development Programme (UNDP)

Tel : +263-******-**

Email: **********@****.***

Ms Michelle Bent

Easy Travel

Mobile : +263-*********

Email: *****@*****.***

Contact this candidate