Manager Service Line

K.S. SYED HABIB BASHA

Automotive Management Professional.

Experience in Managing Automobile after Sales and Service operation with market leading Brand. Be as a Management Professional with 29 years of extensive experience in Automotive Industry, Ensure the sustainable growth of Net Sales and profit through Managing service operations an Service management by After Sales and Service as Well as core competencies in logistics and Automobile fleet repair, seeking a managerial Position with a dynamic organization to utilize Accrued skills in making tangible Contributions to the financial bottom line.

CAREER OBJECTIVE: Opportunity to provide outstanding Technical support and after Sales related Services and help to achieve goals and mission of the organization.

STRENGTH

Having Good Knowledge and experience in customer handling & Customer care. Working under the principle of fix it right at first time. Strong Subject knowledge and meticulous with paper work. Cohesive team member and patient under stressful situations. Positive leadership qualities with a strong background of practical and theoretical knowledge in the automobile industry.

Can train employees on the job effectively.

Achievement: Award from FCA for India’s Best Dealership for CSI in the year of January 2018.

EXPERIENCE SUMMERY

DESIGNATION : Branch Service Manager

ORGANISATION: Autorent Car Service LLC

Exclusive Multi-Brand Car Service & Repair

Suhail Bahwan Group, Sultanate of Oman

Place: United Arab Emirates.

DURATION FROM: 3rd

November 2019 to 30th April 2021

RESPONSIBILITY

Heading a branch of Multi Brand Luxury Car Service & Repair and managing a team of 40 people with workshop of PM, Mechanical, Electrical Division, Body & Paint Shop. Vehicles Modified according to the specification. Handling CRM Team, Customer’s Appointments follow-ups. Post Service Followups Responsible for revenue and turnover of the organization including economical and efficient performance to achieve organizational targets . Monitoring costs to keep them at an optimum level. Responsible for vehicle throughput, Customer Service Values, Employee Engagement. Identifying performance targets and accountabilities for the functional units. Direct execution of operational tasks like business development, recruiting, performance reviews. Responsible for achieving the overall Operational KPI of the department continually evaluate performance of the team against established objectives; develop strategies and implement initiatives to achieve performance goals. Develop workshop capacity plan, measurement systems and performance dashboards that will be used to objectively measure the quality and impact of our service offering. Heading and maintaining fleet vehicles operation strength of 500 Rent a car fleet vehicles ABOUT ME

Date of Birth: 14

th

April1972

CONTACT

+971********* –UAE

Dubai – United Arab Emirates

*******@*****.***

*******@*****.***

syhabsha

Driving License Details – UAE

DL #: 2572317, Valid Till: 15-03-2022

SKILLS

Excellent technical skills

Team Player

Self-Motivated

Problem solver

Ability to quickly analyze a problem

Troubleshooter

CORE COMPETENCIES

Management

Administration

Recruitment.

Fleet Operations & Management

Regional Service Operation

Reports & Document Control

LANGUAGES

English

Tamil

Hindi

Urdu

Arabic

EDUCATIONAL QUALIFICATION

Diploma in Automobile Engineering

Hindustan Institute of Technology

COMPUTER RELATED SKILLS

Microsoft Word & Excel

Power Point

DMS, SAP & Kerridge Autoline

RESPONSIBILITY

Heading the Dealership operations of After Sales & Service for 3 Exclusive Branch of 3S Jeep Stores & 5 facilities For Fiat Passenger cars Service Branch Operations for Workshop, Spare parts, Warranty, and Body Shop and New Vehicles Pre - Delivery Inspection Division. With the Man Power of 400 Staffs. Develop dealer operating standards as per the guidelines of principal company Fiat Chrysler Automobiles. Part of the Steering Committee to improve the CSI performance of dealers PAN India by developing an Excellence Achievement Plan for bottom performing dealers and monitoring them Implement Express Service at dealerships

.Developing training modules for dealer staff on soft skill and also supporting staff for training calendar roll-out for the year. Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager includes administrative, sales, parts, collision and service departments). Resolving Customer Concerns via Phone or Direct Visit to customers place to improve Customer Satisfactions. Manage a team of direct reports and provide accurate and timely information to direct reports related to Performance appraisals, career coaching and disciplinary action as required.

Heading fleet vehicles operation strength of 1500 corporate vehicles. RESPONSIBILITY

Responsible for Service Operations of 4 service branches across in Oman. Manage After sales operation covering Service, Parts, Body shop, Warranty. Reporting to National Manager – Service. Target achieving “200 thousands of Omani Rial per month”. Meeting Service operational needs of each branch. Provide necessary support to achieve monthly KPA of every branch. Ensure monthly Mechanical & Body shop Targets are met inline. Provide Technical support as per the request from branches. Audit on front office documentation and invoices for correctness to avoid revenue leak. Visit insurance companies to bring in more vehicles for Body shop repairs. Conduct service promotion activities in liaison with factures to increase inflow in workshops. Frequent visit to fleet and leasing companies to bring in more vehicles. Trained Service Advisors and have won the First place in entire GCC. Champion for Mazda in Oman to Train and Implement Dealer Process Improvement. Preparation of Training calendar based on the Training Needs Identification. On Job Training for new employees for 20 days before moving to Designated branches. Visit branches on Weekly basis to understand the operational needs. Provides employees timely and constructive performance feedback, develops employees and provides opportunities that enhance employee career growth. Participate in employee recruitment interview. Resolve most complex business problems for those on the team. Identifies trends and initiates changes to improvements necessary achieve goals and Objectives while ensuring customer needs are met without interruption to service levels. Established positive and professional working relationships with key customers. measures, reviews and maintains superior customer satisfaction levels. Attending to customer complaints and ensure that it is addressed and closed within 48 hours.

EXPERIENCE SUMMERY

DESIGNATION

General Manager Service

ORGANISATION

RDC Jeep Royale

Exclusive Jeep Store for Jeep

Compass, Grand Cherokee,

SRT SUV & Wrangler Jeep

PLACE

Chennai

DURATION

From : August 2017

Till : August 2019

EXPERIENCE SUMMERY

DESIGNATION

Regional Service Manager Operation

ORGANISATION

Towell Auto Centre LLC

Exclusive Distributor’s for Mazda,

Geely Passenger Car Division.

Higher Buses & JAC Trucks

Commercial Vehicles Division.

PLACE

Sultanate of Oman.

Branches: Salalah, Nizwa,

Ibri & Sohar

DURATION

From : June 2013

Till : July 2017

RESPONSIBILITY

As a Deputy Service Manager Establishing short / long term budgets & corporate strategies for achievement of top line & bottom line service targets across the assigned region. Managing all facets of After Sales Business, incorporating basic Service operation, Body Shop & Marketing / Customer relation programs, and Inner sales of parts. The team comprising of over 125 of varied functions from Service Engineers, Front line staff, outdoor staff & technicians. Achieved Branch Target of USD: 7,00,000 per month. Inflow of 350 to 400 vehicles received per day for service & repair works.

Continuously monitoring service appointment system, customer satisfaction, complaint reports and trends.

Conducting monthly analysis of key performance indicators like Productivity, Efficiency, Labor utilization, Labor & Service Parts Sales, Labor & Service parts Gross Profit, Labor & Service Parts Sales per Repair Order, Labor & Service Parts Sales per bay per day, Appointment Rate, Warranty Handling etc. Liaison with the principal with technical issues, product concerns, manpower training and implementation of system devised by the principals and management. Establishing relationships with Government and corporate clients to generate business. Technical Service Management

Managing overall diagnosis of faults by discussing faults with customers, and rectifying faults as well as attending meeting for product information product fault.

Promoting Service campaigns, Promotion schemes to achieve desired goals and targets. Checking the warranty claims as per company warranty policy and replacing the spares that are faulty. Preparing product performance report mentioning the root causes involved in failure of the components.

RESPONSIBILITY

Heading Front Office Team of 8 Service Advisors and the inflow of 60 cars per days and Allotting Day to day work to entire team and monitoring status of Work Completion. Centre point of all technical related activities, query and execution. Understanding customer requirements and Resolving customer concerns via mail, phone, updating of PSF Reports. Monthly Trend analysis report, Delight the customers. Ability of handling & Resolving Technical problems, Attending customer’s problem and solving technical issues, Closing Service Advisor follow up after satisfying customer concerns. Customer interaction towards complaints and dissatisfaction and ultimately gain customer satisfaction. Coordinate front desk and back office activity. Continuous audit and follow up towards repairs and maintenance of workshop equipment.

Team Management

Monitoring, recruiting, training & motivating the manpower & ensuring quality services in the market. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Staff Management

Regularly follows-up on faulty customer service/workmanship

(customer complaints, delay deliveries, comeback, etc.) and takes immediate corrective action. Monitors staff hygiene, uniforms and time keeping and coordinates any disciplinary actions with the Divisional Manager. Measures employee productivity and recommends incentives. Promptly coaches’ staff in implementation of franchisor’s on service related matters.

EXPERIENCE SUMMERY

DESIGNATION

Senior Technical Officer

ORGANISATION

TVS Sundaram Motors Limited

Exclusive Dealership for

Honda Passenger Car Division

PLACE

Chennai

DURATION

From : March 2000

Till : October 2007

EXPERIENCE SUMMERY

DESIGNATION

Deputy Service Manager

ORGANISATION

Saud Bahwan Automotive LLC

Exclusive Distributor’s For TOYOTA,

LEXUS, KIA, FORD, DAEWOO &

DIAYATSU Passenger Cars Division.

Hino & Man Commercial Vehicles

Division.

PLACE

Sultanate of Oman

Bureimi Branch

DURATION

From : October 2007

Till : April 2013

RESPONSIBILITY

Job card opening, Job progress, follow up and delivery of vehicles. Handle phone calls along with personalized questions coming from customers. Ascertains problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections. Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. Prepares repair orders (RO) by describing problems, maintains customer report and records. Performs visual inspection / diagnostics of vehicle, using various checklists, diagnosis tools and aids during service reception. Actively communicate with customers if additional work is required, explain safety, cost and time impact as well as update on repair progress. Performs visual inspection of the vehicle Pre Delivery Inspection before it handover to the customer. To forecast the servicing vehicle which was serviced by our technicians, To Coordinate Post Service Follow up for serviced vehicles? To prepare the status for Vehicles report and customers service feedback reports. Promote service packages and conducting service campaigns. Make Service reminder calls and send service reminder letters to customers.

Declaration

I am here by declaring that the above furnished details are true to the best of my knowledge and belief.

Date: K.S. SYED HABIB BASHA.

Place :Dubai-United Arab Emirates.

Having 29 years of experience of the following Vehicle Models EXPERIENCE SUMMERY

DESIGNATION

Service Advisor

ORGANISATION

Vijai Sales Corporation

Exclusive Dealership for Daewoo

Motors Cielo Cars Division &

Bajaj Tempo Traveler Division

PLACE

Chennai

DURATION

From: August 1991

Till : December 1999

Contact this candidate