Client Advocate Program Director
Resume:
Shannon, MS *****
Email: ********@*****.***
REGINA L. GOREE
OBJECTIVE To obtain a position with potential growth where my background experience and education may be fully utilized.
SKILLS & ABILITIES A highly skilled, compassionate, empathetic, and solutions-oriented professional dedicated to providing exceptional service. The ability to assess critical situations and implement decisions and actions quickly while keeping the needs of the individual(s) in mind. EXPERIENCE DEPARTMENT OF HUMAN SERVICES CHILD PROTECTIVE SERVICES – FULTON, MS SOCIAL WORKER
December 2016 - Present
Conduct intake interviews with individuals reporting suspected abuse or neglect.
Coordinate counseling with health professionals such as nurses, doctors and other social workers.
Address inappropriate behaviors or actions with clients, service providers, resource parents, etc.
Provide client supervision and maintain appropriate documentation.
MILL CREEK – BRANDI HOPE, TUPELO, MS
Direct Support Personal
January 2014 – August 2016
Responsible for Direct Support and covering shifts as necessary.
Develop and implement supports and services for an individual based on the Person’s concept.
Act as a client advocate; having good listing skills and help the client feel at ease during the interview, evaluation process, and make appropriate referrals.
MILL CREEK DAY SPA, TUPELO, MS
Page 2
Program Director
October 2013 – October 2013 (2 weeks –Federal Funding Ended)
Communicate with the customer throughout the intake process.
Ensure all aspects of the residential activity, including appearance of home, leisure materials, cleanliness and adequate staffing, documentation, etc. are operating smoothly.
MTD PRODUCTS, SHANNON, MS
Quality Final Auditor
January 2004 – October 2013
Inspect materials, products, and work in progress for conformance to specifications.
Perform audits in receiving, work in process, containment and final areas.
Test and measure finished products.
Maintain accurate input of data in the computer system. EDUCATION ITAWAMBA COMMUNITY COLLEGE
Associate of Liberal Arts
UNIVERSITY OF MISSISSIPPI, OXFORD, MS
Bachelor of Liberal Arts
LIBERTY UNIVERSITY, LYNCHBURG, VIRGINIA
Masters of Arts in Human Services Counseling (M.A.) COMMUNICATION The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at appropriate times.
LEADERSHIP Able to oversee the quality process of any given operation. Trained and coached all pertinent personnel in front-end policies and finish good procedures.
Devised and implemented a cross training procedure that is currently being used in various locations.
Oversaw and conducted numerous customer service audits. REFERENCES Available Upon Request
Contact this candidate