Customer service representative,good communication skill.

AKINOLA BEWAJI ESTHER

ADDRESS:FIRST UNITY ESTATE,COOPERATIVE BADORE AJAH,LEKKI LAGOS.

MOBILE:081******** EMAIL:************@*****.***.

OBJECTIVES:

Ability to handle all the client inquiries,concerns and complaints in a professional manner.

Ability to communicate and work well with people.

Ability to assist customer with finding suitable products or services

Dealing with customers physically,over the phone and via email.

Ensuring the customer complaints and concerns are properly addressed

Dealing with stressful situations and emergencies in a professional manners PERSONAL DETAILS;

SEX: Female

MARITAL STATUS: Single

DATE OF BIRTH: May 21,1998

PLACE OF BIRTH: Ijero Ekiti

STATE OF ORIGIN: Ekiti State

NATIONALITY: Nigeria

RELIGION: Christianity

LANGUAGES: English&Yoruba

HOBBIES:

Reading

Studying

Travelling

EDUCATIONAL BACKGROUNG ATTENDED WITH DATE

College of Health Science and Technology,Ijero-Ekiti 2014-2017

(National Diploma in Environmental Health Technicians) (Upper Credit) Ekiti State Government College,Efon Alaaye 2011-2014

(Senior School Leaving Certificate)

Community Junior Grammar School,Aramoko-Ekiti 2008-2011

(Junior School Certificate)

St.Stephen Nursery and Primary School,Aramoko-Ekiti 2002-2008

(Primary School Leaving Certificate)

SKILLS AND POTENTIALITIES:

Good communication skills

Creating of awareness among people

Self discipline and ready to learn

Excellent interpersonal relationship

Ability to develop understanding

Ability to acquire new skills through employment

Ability to work under stress

Cash handling expert

Conflict resolution

OFFICE AND COMPUTER SKILLS

Office Skills:

Telephone Answering,

Filling Database,

Records Management.

Data Entry.

Computer Skills:

Ms Word

Ms Excel

Power Point.

WORKING EXPERIENCE

Ido Osi Local Government Area,Ekiti State

Post::TRAINEE (September2015)

Ekiti State Teaching Hospital Ado Ekiti

Post::TRAINEE (September2016)

Federal Teaching Hospital Ido Ekiti

Post::TRAINEE (September2017)

Grand Capital Hotel And Suites,Akure

Post::HOTEL SECRETARY (February2018-October2018)

Data Entry

Montly Reports and in charge of the minute of the meeting

Booking or appointment scheduling

File keeping and proper recording.

Florish Hotel Alagbaka, Akure.

Post::RECEPTIONIST ( November2018-May2019

Welcoming of guest

Telephone answering

Reservation making

Directing guest to their various destination

Eleventh Hotel and Suites,Ado Ekiti

Post::FRONT DESK SUPERVISOR (July2019-December2020)

Supervising all the daily activities in the front desk department

Coordinating the receptionist and other front office staffs on daily basis

Sendind the daily report to the manager

Handling all the guest document and complaints.

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