Member Team Front Desk

TR

TINA RODRIGUEZ-AMEZQUITA

****.***********@*****.*** 832-***-****

Personable Bilingual Medical Receptionist offering well-developed skills in telephone etiqueĴe, patient relationships, and data entry. Pursuing a position in a busy physician practice where focus and dedication are highly sought. SeĴing appointments

Referrals

E-Clinical

Maintaining records

Oral and wriĴen communication

Customer Service

HIPAA guidelines

Patient callbacks

Microsoft office

Problem resolution ability

Relationship and team building

Front desk operations

Insurance Verification

Bi-lingual in English and Spanish

Epic

Listening skills

METHODIST HOSPITAL SYSTEMS

BAYTOWN, TX, TX

Front Desk Receptionist(contract)

01/2021 - 06/2021

Responsible for registering patients coming to get their Covid Vaccine Scheduling patients for their second dose of Covid vaccine Taking insurance cards and verifying benefits

Following Hospital Guidelines - social distancing, wearing proper protective gear

BAY AREA MEDICAL CLINIC Houston,

TX

Medical Receptionist

02/2014 - 04/2019

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary care office with three providers. Interviewed patients to collect medical information and insurance details. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants. Observed strict HIPAA guidelines at all times according to company policy.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Informed patients of financial responsibilities prior to rendering services. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Processed patient payments and scanned identification and insurance cards.

Delivered high-quality administrative and customer service to sustain patient and work flows.

Set up appointments for physician visits and procedures using calendar software.

Summary

Skills

Experience

Managed a multi-line phone system and greeted all patients. BAY AREA MEDICAL CLINIC Houston,

TX

Medical Receptionist

03/2004 - 11/2009

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Informed patients of financial responsibilities prior to rendering services. Observed strict HIPAA guidelines at all times according to company policy.

Straightened up the waiting room so that it remained neat and organized. Took messages from patients and relayed to the appropriate staff. Interviewed patients to collect medical information and insurance details. Managed a multi-line phone system and greeted all patients. Helped with moving and seĴing up practice to new location. SeĴing appointments.

Referrals.

E-Clinical.

Maintaining records.

Oral and wriĴen communication.

Customer Service.

HIPAA guidelines.

Patient callbacks.

Microsoft office.

Problem resolution ability.

Relationship and team building.

Front desk operations.

Insurance Verification.

Bi-lingual in English and Spanish.

AMERICAN EAGLE OUTFITTERS

Houston, TX

Sales Associate

09/2011 - 12/2013

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Assisted customers by finding needed clothing items and checking inventory for items at other locations.

Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Answered customers' questions and addressed problems and complaints in person and via phone.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. WAL-MART Pearland, Texas

Vision Center Manager

02/2003 - 03/2004

Managed day-to-day operations, including supervision and assignment delegation for five member team.

Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives. Collaborated with staff to maximize customer satisfaction, streamline procedures and boost boĴom-line profitability.

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Developed exceptional aĴendance record with special aĴention to punctuality and preparation to work upon arrival.

Wrote agendas and notes and sent out automatic notifications for upcoming meetings.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Provided onsite training.

Sales Associate for 3 years before being promoted to Manager. Texas of Business Friendswood, TX

Medical Assistant

2011

Alvin Community College Alvin, TX

GED

2011

Education and Training

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