Office Assistant Lotus Notes
Resume:
KAREN A. BUTKIEWICZ
*************@*****.***
SUMMARY OF QUALIFICATIONS:
Software Applications: Lotus Notes, Reflections 3270, Fundmaster, Microsoft Word, Microsoft Excel
WCM Application System, EDM System, GCM System, and IOL Inquiry
Capable of working well under pressure and throughout changes in procedure, determining priorities appropriately
Able to meet deadlines that often require flexibility
11 years of accounting experience in financial industry handling technical issues, researching history of transactions, determining problem areas, assisting customers
Quick to note discrepancies in data and figures; possess good math aptitude
Communicate clearly with various people groups like recordkeeping, investment, technical
A dependable team player, proactive, and anticipates the needs of clients
Typewriter
EXPERIENCE:
Office Assistant, Builders Heating & Cooling, Crestwood, IL January 2016 to March 2020.
Handled incoming calls and emails and addressed external customer needs as they arise in a timely fashion.
Effectively and courteously communicated with customers to schedule all field Service Technician calls daily, weekly, and monthly for seasonal preventative maintenance agreements, sales calls, and service repair calls while gathering information on the customer’s current systems.
Dispatched and managed the workload of assigned service Technicians.
Created work orders for all service calls; maintained the dispatch board and filing system.
Identified issues/problems/concerns regarding technician based on continual communications with technicians and customers. Informed General Manager of any issues/problems/concerns requiring their attention and action.
Responsible for financial and accounting tasks in accounts receivable, accounts payable and payroll.
Selling Service Maintenance Agreements and HVAC Equipment.
Actively involved in marketing projects to promote the company.
Assist with office administrative duties as needed.
Participate in special projects as required to optimization of financial and organizational procedures.
Reconciled vendor statements, research and resolve invoice discrepancies and issues for vendors.
Process invoice for payment verify proper FL and sub-account coding and appropriate approval in a timely manner while maintain extreme accuracy.
Communicate effectively with vendors and support initiatives to ensure all vendors are paid per contractual terms.
Responsible for financial and accounting tasks in accounts receivable, accounts payable and payroll.
Supervise HVAC technicians when service manager is out of office and training.
Matching packing slips with Invoices.
Assist with office administrative duties as needed.
Office Assistant, Pediatric Oncology, Orland Park, IL March 20, 2015 to December 2015.
Answer telephone take messages and transfer calls to the appropriate staff members.
Engaged in special research projects using the internet.
Managed event and appointment calendars.
Prepare correspondence and promotional material.
Make travel arrangements.
Retail Associate, TJ Maxx, Schererville, IN November 2013 to August 2019.
Effective conflict-resolution prior to matters escalating to managers.
Promote TJX credit cards to customers.
Ability to identify and address customer concerns and needs.
Successfully attributed to increase in sales revenue for the company.
Operations Processor, Northern Trust Bank, Chicago, IL February 2000- December 2011
Corrected wire transfer problems associated with financial discrepancies.
Monitor patterns of financial shortfalls on accounts receivable and predicted outcomes; Alerted.
Management to possible red flag situations.
Processed letters of direction and verified accuracy of information.
Researched answers to inquiries to resolve issues with the appropriate parties; rarely needed to escalate problems to higher levels; handled tracking of source information and researched histories of transactions
Responsible for new hire trainees on company policies and procedures.
Effectively managed information through scanning documents into electronic format and indexing information according to type of transaction.
Ensuring that financial reports were received by appropriate record keepers.
Tested new software applications (GCM and EDM Systems) to suggest and advise on ease of use.
EDUCATION:
Robert Morris College, Chicago, IL
Associates Degree, Computerized Business Systems
GPA: 4.00/4.00 and Valedictorian
DePaul University, Chicago, IL
Courses: Business Law (taught by a lawyer): Law in the Workplace (taught by a judge; received an A and comment to a peer on a paper I wrote that it was one of the best he had ever seen).
COMMUNITY INVOLVEMENT:
VOLUNTEER ACTIVITIES: Advocate Christ Hospital, Oak Lawn, IL
Completed 100 Hours; Greeted patients on floors
Local Munster Area Community Organizations 2013
Participated in fundraisers; accomplished sales goal of $1,500 for one event
Girl Scout Leader, Girl Scouts of America, 2005-2007
Sold $300 - $400 annual worth of cookies for girls to afford trips
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