NICOLE M. SPELLMAN

Milwaukee, WI 323-***-****

PERFORMANCE SUMMARY

Highly qualified professional with a strong background in administration, logistics, customer service, and office management in a collaborative environment. Skilled in maintaining executives’ schedules, supporting daily operations of an organization, coordinating the flow of information, assisting with projects, and undertaking research and reporting tasks. Strong attention to detail with exceptional time management skills. PROFESSIONAL SKILLS

Records Management

Filing Systems

Inventory Control

Calendar Management

Information Flow Coordination

Statistical Reporting

Corporate Activities Facilitation

Scheduling

Departmental Liaison

Corporate Event Planning

SELECTED ACHIEVEMENTS

● Implemented processes to ensure customer requests

● Developed pivot tables to reconcile commodities off the port. Increased productivity by 40%.

● Instrumental in discovering inventory discrepancies with a total of 2,100 tons equaling over $14,000

● Instrumental for maintaining and growing a 3 million dollar account PROFESSIONAL EXPERIENCE

Visual Impressions Milwaukee, WI 5/2019 - 06/2021 Customer Service Representative

● The main point of contact for one of the top accounts within the company

● Developed new accounts (learned branding guidelines according to the specific brand)

● Assisted walk-in clients on the phone on and in-person

● Trained new hires on database processes and day to day duties

● Supervised various projects throughout the year

Signature Retail Services Aurora, IL 10/2017 - 01/2019 Construction Field Rep

● Assisted Leads with project flow

● Merchandised and set Bays to Planogram

● Became proficient with Home Depot systems and policies

● Traveled and worked with various teams nationwide dedicated to Home Depot stores only

● Participated in resets that involved installing H-Frames, beams, and pallet racking MHX Carson, CA 04/2017 – 08/2017

Customer Experience Creator

• Interfaced with vendors and clients to ensure the proper delivery of a shipment

• Prepared paperwork associated with shipments

• Implemented physical inventory procedures to match database inventory

• Direct point of contact for 15 clients

• Created bills of lading for various commodities

• Processed billing for multiple various clients’ services

• Coordinated transportation for imports and domestic-based on client requests CIPS Los Angeles, CA 05/2015 – 04/2017

Customer Service Representative

• Resolved product or service problems; determining root cause, solution strategy, and corrective action timeframe.

• Gathered data, researched/resolved inquiries, maintained call logs, prepared reports.

• Created and analyzed customer profiles – assisted management in understanding customer needs, contract terms, pricing, and recommended possible products/services.

• Managed customers appropriately spending 80% of the time on large customers ($250K+/yr.). RGIS Inventory Specialist Burbank, CA 12/2003 - 06/2014 Supervisor

• Trained and instructed employees in job duties, company policies, and arranged for training to be provided.

• Supervised the work of Team Members to ensure adherence to quality standards, deadlines, enforce proper procedures, correcting errors, and solving problems.

• Reviewed records or reports pertaining to activities such as production monitor work activities, and evaluated performance of Team Members.

EDUCATION

El Camino College Torrance, CA 2016-Present

California State University of Los Angeles Los Angeles, CA 1997 - 1999 TECHNOLOGY SKILLS

• MS Word, Excel, Outlook, and PowerPoint

• Calendar Management

• Shopworks Database

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