Strategic Branch Manager

Jucy Yap Colegado.

Nasipit- Talamban

Cebu City, Philippines

Phone: 097******** / 092********

Email: ************@*****.***

B IO DATA

Age: 34, Gender: Female, Marital status: Single, Religion: Roman Catholic, 2019 - Present Masters of Art in Business Administration University of Visayas, Cebu, Philippines

2004-2008 Bachelor of Science in Commerce Major in Banking & Finance University of San Jose - Recoletos, Cebu, Philippines P ROFESSIONAL EXPERIENCE

January 2010 - Current Branch Manager

MLhuillier Financial Services Cebu

Responsibilities: Facilitated staff management, and development to ensure effective functionality, sociability and performance.

Supervised staff and oriented new employees in job efficiency in finance that optimizes productivity and customer satisfaction. Monitored and evaluated customer’s complaints with the objective to empowered healthy relationship and satisfactory services. Involved in internal auditing and assessing staff

Prepared and submit report on customer transactions and finances and liaise with regional head to deliberate on strategic policy planning on work efficiency.

June 2009-January 2010 Credit and Collection Staff Gaisano Grand Mall Mactan, Cebu

Responsibilities: Prepared financial report and risk assessment related to finance Assessed customers’ creditworthiness and determine best financing options, interest rates, loan-terms and payment package method. Established a follow-up procedure and track progress as well as make recommendation on loan-terms and conditions.

Prepared a summary financial report base on customers’ transaction and evaluate transaction processing regarding loans.

S KILLS AND COMPETENCIES

Analytical and detail

Budgeting and financial reporting

Customer complaint resolution

Business operation management

Encoder and computer competency

T RAININGS AND WORKSHOPS

2020 Ethics and accountability at work

2020 The 360 Leader Seminars

2019 Effective Communication

2019 Work attitude and customer service

2019 Know your money and counterfeit detective

2018 Anti money Laundering

R EFERENCE

1. Mr.LucioTapnio, Manager – Highland Confectionery Mfg. Inc. 091********

2. Rochelito Carillo, Area Manager – Mlhuillier Financial Services Inc. 094********

3. Robilyn Wasawas, Finance Manager – Radisson Blu Hotel 091********

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