Active Directory Solutions Manager
Resume:
Byron Jordan
Lees Summit, MO. 64082
Experience Summary
I have over 12 years of IT Desktop/Network/Helpdesk Support Specialists experience. My experience ranges from software/hardware support to network and software administration and design. I have supported external and internal users and devices. I have worked with many help desk ticketing software and processes. I have level 3 experience with
VOIP phone systems
Active Directories
VM Ware / HyperV virtual server administration
Mac/Apple products
MS Server
Exchange server
Copiers (Ricoh)
Employment History
Bela Flor Nurseries
January 2016 – January 2019
IT Support Manager
Responsibilities:
Office 365 administration and support
Call in and online user support 300 – 600 users
Phone system (VOIP) using CISCO hardware
Active Directory and MS server administration
SQL server administration and support
Azure Service Bus support
Sharepoint administration
Hardware Maintenance and support (Copiers, Servers, Laptops, Desktops, Wireless devices)
All applications for desktop and mobile devices
IT ticket logging and documentation
Firewall configurations and setups
CISCO switch configuration and maintenance
Vendor management
Triumph Foods
September 2014 – January 2016
IT Solutions Manager
Responsibilities:
User support over 500 users
Phone system (VOIP CISCO hardware)
Email administration (Exchange, Office 365)
MS server administration Active Directory
Documentation and ticket logging
Virtual Server setup, Maintenance, and support (VM Ware and HyperV)
Watchguard firewall maintenance and administration
All inhouse application support
Schuette Stores
June 2012 – September 2014
IT Support Specialists
Responsibilities:
Point of sale Software (IT Retail) 41 store implementation
EMail Migration (Exchange, Office 365)
Sharepoint administration
Email Office 365 administration
Mobile device support (Falcon scanners)
VM Ware implementation
Documentation of support ticket logging
Lincoln University of Missouri
March 2011 – May 2012
IT Project Manager
Responsibilities:
ERP implementation and upgrade, and Document Management System Migration to Hyland OnBase from Singularity
Project Manager for Document Management Analysis (OnBase vs. ImageNow)
ERP Database Director
Provide project direction for Document Management Migration
Gather source information for workflow builds
Datatel Upgrade (Collegue UI 2.3 to UI 4)
Monitored reports for department migrations and database integrity from team leads
Provided database security options and permissions reports to VP
Provided options and solutions for Collegue database issues and upgrade implementation problems
Vice President Update reports
Training
MK1 Solutions Inc. Kansas City, MO.
January 2002 – February 2011
Project Manager for
Server Installations
VPN Setups, Wireless Configurations, and Troubleshooting user-network problems.
Setup and configured NT servers with severe locked down rights and permissions.
MS Exchange and Outlook support and configuration.
Liaison Department manager for technology solutions.
Managed a staff of 12 field technicians supporting a number of disparate platforms.
Mentor and educate project managers through the Software Project Lifecycle (SPLC).
Mentor staff and set staff development plans and goals.
BV Solutions Group Overland Park, KS.
December -Nov ‘01
Senior Field Tech
●Managed Network Setups
●Responsible for liaison between technical sales and tech.
●Resolved customer claims and worked to provide sound technical service solution.
●Managed a Network Troubleshooting Team
●Cisco routers, Proxy settings, DHCP setups, static IP setups.
●Computer setups and updates
●Server setups and updates
Education
Lincoln University – BS Mathematics
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