Medical Manager Insurance Broker
Resume:
CALL/WHATSAPP
*************@*****.***
ADDRESS
Barsha Heights, Tecom, Dubai
Dedicated individual with over 5 years of professional experience. Organized management and reports of two of one the most biggest company in UAE whilst doing general office admin duties. Eager to help companies. with managing, data gathering, liasing wide range of people involved in policies. Also, skilled in human resource and ready to assist in bookkeeping. Devised and implemented 3 office initiatives that helped the companies growth. PROFESSIONAL
SUMMARY
CRISIANNE
MACALBER
• Human Resource Knowledge
• Decision Making
• Critical Thinking
• Organization Skills
CORE
COMPETENCIES
• Strategic Thinking
• CRM and ERP software handling
• Conflict Solver
• Marketing
TADBEER, AUGUST 2020 TO JULY 2021
CONTRACT AND CRM ADMINISTRATOR
• Responsible for producing and submitting monthly management reports to the performance team. Ensuring that all data gathered on local KPI's are accurate and up to date. Liaising with a wide range of people involved in policy areas such as staff performance, attendance, accommodation, employees’ welfare, employees relations, on-boarding, immigration (new workers visa). Ensure all contracts documents and supporting evidence from the sales team is delivered in accordance with the SLA
Monitoring the payment mechanism and monthly failure report provision of statistical information as required by the management team
Responsible for management of all records including, All required CRM reports, Payment management, monitoring with management team and support for all sales & customer support staff Handle Employee relations activities including Complaints and Compliments. Deploy and update all SLA & policies and procedures as requested.
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PROFESSIONAL
EXPERIENCE
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NEW SHIELD INSURANCE, FEBRUARY 2019 TO MARCH 2020
CONTRACT AND CRM ADMINISTRATOR
• Processing adding and deletion thru companies portal Maintanining and Tracking Internal Endorsement in ERP System Analyzing the escalation case from the client and help them. Maintaining the ERP software used by the company and arranging for collection and checking of medical cards regular day to day basis.
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DAR AL TAKAFUL, FEBRUARY 2016 TO FEBRUARY 2019
HR ADMIN AND ADMINISTRATOR
• Maintain and Update Client Database
Checking for the accuracy of the Debit and credit, invoices given to the clients Maintaining Internal Control Systems, organizing client and management meetings Allocating drivers schedule for deliveries, collection and meetings Provide administrative support to ensure efficient operation of office Assist with recruitment process
Exhibits polite and professional communication via phone and e-mail Maintaining employee files and HR filing system
Employee orientation, development, and training logistics and recordkeeping Contributes to team effort by accomplishing related results as needed Processing visa and maintaining employee personal file
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2012 TO 2014 STI COLLEGE SOUTHWOODS
Associate in Computer Technology
2010 TO 2012 MALAYAN COLLEGES OF LAGUNA
Undergraduate Bachelor of Science in Civil Engineering EDUCATION &
CREDENTIALS
• Medical and General Insurances, 2019 - Dubai, UAE
• Understanding Policy Documents 2019 - Dubai, UAE CERTIFICATIONS
& LICENSURE
AWARDS & • Employee of the Year - New Shield Insurance 2019 HONORS
English
Tagalog
Languages
ERP and CRM Software, Microsoft Office Suite, Outlook, Gmail Suite, Windows, Mac OS
Technical
Proficiencies
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Umaar Farooq - HR Generalist
TADBEER
Llovita De Souza - HR & Admin Manager
New Shield Insurance Broker LLC
Vishnu Haridas - Head Medical Manager
New Shiedl Insurance Broker LLC
REFERENCE
Contact this candidate