Closing Manager Customer Service

Karla Donahue

Long Beach, CA

Cell: 562-***-****

Email: ************@*****.***

OBJECTIVE

To obtain a management position with a corporation that will allow me to use and expand my current skills. With my extensive knowledge of running a profitable customer service-based business and my passion for the customer service industry, I will strive to expand the sales and profits of a business through careful management, attention to detail, and excellent customer service.

SKILLS PROFILE

Driven to ensure all actions are completed on time to the requester’s satisfaction.

Results based mentality, overcoming any obstacles by utilizing all resources necessary.

Leadership skills to manage large projects across multiple functions with an eye to maximizing profits.

Able to multi-task and work efficiently in high stress environments.

Highly skilled in all aspects of customer service.

Strong leadership ability and attention to detail

Excellent communication skills, both written and verbal

Ability to thrive in a fast past environment

Fluent in Spanish

Executive Support & Assistant

Travel coordination & logistics

Works well within organization and guidelines

Organized and aware of timeliness

Proficient in many computer programs and operating systems

Excellent communication skills and warm personality- MS Word, excel

Present proper corporate image

20+ years in customer service

20+ years in the restaurant industry

Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

OSHA Certified in COVID Course Compliant

Hootwic. LLC

Costa Mesa, CA

03/2017-Presant

Responsible for complete cycle of all FOH team include hiring, training, coaching/counseling, skill development. As well as termination.

Coach, develop, and always lead by example. Maintaining a favorable work relationship with all company employees to foster and promote a cooperative and harmonious work climate conducive to maximize employee moral and productivity. All while administering prompt, fair and consistent corrective action for all violation of company policies, rules, and procedures.

Ensure staff is properly equipped with tool to complete their task, while always making sure we set each other up for success. Responsible for ensuring consistent quality of food preparation and service.

Upholding all Servsafe guidelines. Enforce sanitary practices for food handling, general cleanliness, and maintenance of the kitchen and dining areas. Ensuring compliance with operational standards, company policies, federal/state/local law, and ordnances.

Touch tables ensuing guest satisfaction. Respond to guest concerns/complaints while always maintain a positive, likable attitude. I provide all inquiring guest with thorough information regarding menu items, as well as allergy information.

Recognize and cultivate regular quest and repeat business.

Maintaining high standards of food and beverage, guest services, cost control, and consistency in service. I manage staffing levels and controllable costs ensuring that we stay in line with budget. I utilize my leadership skills to motivate my employees to ensure labor management and cost control.

Ensuring all equipment is kept clean and in excellent working conditions. Schedule maintained for FOH and BOH equipment. Kept and organized all vital records required by local health department.

Adhering to company standards and service levels to increase sales and minimize cost, including food, beverage, supply, and labor.

Responsible for ensuring that all financials (invoices, reporting) and personal/payroll related administrative duties. Complete daily logs and manger reports. Complete knowledge and understanding of the employee handbook and adhere to the regulations within it.

Treasure Chest

Hermosa Beach, CA

12/2013 to 03/2017

Responsible for managing a staff of over 9 employees including scheduling, hiring, and firing. Providing and ensuring we as a team gave great customer service. Making customers feel attended to. While at the same time making a sale as well as a reoccurring customer. Familiarized and adapted to customers’ needs regarding what items they might or might not be looking for. Adjusting and evolving with what customers were looking to buy. Approaching all customers in a friendly manner on the floor to provide them with the best of service. Creating floor models and displays. Keeping & updating inventory all list of store inventory. Coordinating with suppliers with purchase/orders for the store. Ordering inventory. Coordinating billing between Suppliers & business owner. Up keeping and maintaining order of the store. Cash handling & Bank deposits. Meeting with suppliers regarding what products to reorder or new products for the store. Manage & train all staff, as well as scheduling. Implementing daily task, quotas, and goals for employees to reach. Coordinate for special Sales events such as Memorial Day festive, St Patrick’s Day Parade and Fiesta Hermosa with city council for permits. Responsible for ordering inventory products as well as all other items essential for day-to-day operations of the business. Maximizing overall profit and sales. Managed and addressed all issues among staff ensure we all stayed HR compliant with. Managed weekly payroll for all floor employees. Adhering to all cash handling procedures.

Patrick Molloy’s

Hermosa Beach, CA

04/2011 to 11/20/17

Closing manager /bartender. High volume environment fast passed Bar. Patio and cocktail server, constant turnover. Have complete knowledge of all health and safety requirements. Continuously performing internal audits of all areas and staff. Prepared for external audits and hosted Health and Safety personnel throughout audits.

Continuously seeking to raise profits through intense labor audits in which unnecessary overtime was identified as well as additional waste, and employee theft.

Managed and addressed all issues throughout the day to ensure continuous flow throughout restaurant and bar including staff issues, stock problems and all customer service matters.

Consistently interacted with customers and staff to ensure the highest quality of customer service is always given, including resolving disputes or issues that may arise with our clientele.

Have complete knowledge of all health and safety requirements. Continuously performing internal audits of all areas and staff.

Responsible for overseeing 45 on a single shift. Scheduling and staffing accordingly. Responsibilities included Hiring, training all new hires. Delegating responsibilities, maintaining consistent sales goals with an aim to increase yearly revenue.

Consistently interacted with customers and staff to ensure the highest quality of customer service is always given, including resolving disputes or issues that may arise with our clientele.

Melbas Bistro

Hermosa Beach, CA

12/2014 to 12/2015

Server: Fine dining environment, coursing meal properly, extensive knowledge of wine. My goal was to always improve my sales and stay one step ahead. Always making sure tables were pre-marked before courses arrive. Always exceeding my guest dinner experience. Going above over and beyond to make our guest feel welcome and happy. Refined customer service skills with specific attention to casual fine dining service

Expanded my serving skills by emersion in high end service environment with specific attention to steps of service, maximizing a customer’s dining experience by providing perfect service in a full dining environment (opposed to a bar and nightclub environment), and always keeping standards of service at a premium

Enhanced my knowledge of spirits, craft beers, and craft cocktails by bartending in a fine dining environment.

Used this time to refresh and expand my customer service skills in specific regard to maximizing a guest’s experience

Contact this candidate