Entry Representative Data Collector

*** ******** ***** # ****• HOUSTON, TX. *****

PHONE 713-***-**** 501-***-**** • *********@*****.***

TIAH P. DENTON

SPECIAL SKILLS/COMPUTER SKILLS

Able to type 65 wpm, knowledge in Microsoft Word, Excel, Picasa, and Quicken Premier 2010. Skilled in building and maintaining relational databases. Effective presentation, verbal and written communication skills with the ability to build strong relationships with customers, across a wide range of departments.

EDUCATION

University of Arkansas @ Little Rock Purdue University Global Online Studies

Received BA of Arts/Mass Communication Studying BS in Healthcare Administration

08-24-2001/ 5-25-2004 07-31-2019/Current

SUMMARY OF QUALIFICATIONS

December 2018-November 2020-Senior Case Manager-Remote Worker-Cardinal Health, Lewisville, TX

Handle and process inbound and outbound calls daily. These calls include discussions with callers within the pharmaceutical industry including manufacturers, doctor’s offices, and patients. Also work Benefit Investigations and Prior Authorizations on accounts to get an approval or denial for a prescribed medication for the client info provided within the eight hour work day. Applies working knowledge in the application of concepts, primciples, and technical capabilities to perform varied tasks. Work on projects of moderate scope and complexity.

June 2017- December 2018- Senior Case Manager-Cardinal Health Houston, TX Handled and processed inbound and outbound calls daily. These calls included discussions with callers within the pharmaceutical industry including manufacturers, doctor’s offices, and patients. Conducted Benefit Investigations and Prior Authorizations on accounts to get an approval or denial for a prescribed medication for the client info provided within the eight hour work day.

October 2016-March 2017-Care Coordinator/SME(Subject Matter Expert)- Cardinal Health Sherwood, AR Handled and processed more than 40 outbound calls on a daily basis. These calls included discussions with callers within the pharmaceutical industry including manufacturers, doctor’s offices, and patients. Also handled the dispersement of work for over 60 Care Coordinators and trained them on making outbound calls, faxes, etc. Ran spreadsheet reports and created follow-ups for the coordinators to work within an eight hour work day.

November 2015-October 2016- Beauty Concierge- Beauty Brands Little Rock, AR

Answered calls and booked appointments for clients to receive salon and spa services. Gave service tours of the salon and spa to potential clients throughout the day. Assisted clients with sales and services as a Customer Service Specialist while in the store and salon by assisting with ringing up clients purchases as they shopped on the retail side of the store.

May 2014-September 2015-SPSS Data Collector Tyson Foods Pine Bluff, AR

Programmed surveys that linked the producers, customers, and end users to the marketer through information

used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions within the Tyson Plant. Collected data by systematically gathering, recording, and analyzing the qualitative and quantitative data about issues relating to marketing products and services within each department. Identified and assessed how changing elements of the marketing mix impacted 3rd Party customers outside of the Tyson Plant. Entered the data into a Tyson database and allowed the platform used to tabulate data and create a table with statistics regarding the Data & Analysis tab which managed and analyzed participant responses.

December 2013-March 2014-Data Entry Representative- EssickAir Little Rock, AR ClientFirst Staffing

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures. Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Secured information by completing data base backups. Maintained operations by following policies and procedures; reported needed changes.

Contact this candidate