Development Corp Employment Specialist, customer service representativ

Monica Cruz-Bailly

**** ******* ****

Homestead, 33035;FL

Phone 786-***-****

***********@*****.***

Objective

Looking for a long-term position where I can demonstrate my skills with responsibility, commitment and discipline to provide excellent services to customers.

Summary of qualifications

I have a passion to work with people, team worker, vast knowledge in handling and managing different situations to attend guests and costumers needs. Motivated, reliable, caring, self-starter, fast learner, positive attitude and outgoing. Court liaison experience and community (families) work with temporary or permanent disadvantaged population and emotional and psychological disable clients. Capable to handle fast-paced work environments. Strong skills also in clerical support, travel arrangements, setting appointments, organizing events, seminars and conferences. Extremely attentive, detail oriented and well trained in Costumer Services. Safe server/Food Handler Certified

Education

* 1981 – 1984 – Colegio Capitao Lemos Cunha – Rio de Janeiro – Brasil – Graduated as an Elementary teacher (Education) – High School. 2 years of internship with kids presenting behavioral issues and/or disabilities (in crisis) internship.

* 1985 – 1989 – Universidade Catolica Santa Ursula – Rio de Janeiro – Brasil – Social Work Studies (graduated). Volunteer Internship of 18 mos. as a community counselor. Bachelor’s Degree.

* 1991 – 1993 – Educational TV – Rio de Janeiro – Brasil – Graduated in TV/Radio commercials programming and General Production.

Languages

Tri-lingual - Speak, write and read in English, Portuguese and Spanish.

Work experience

* 1997 – 2001 – Giovanna Caffe Ristorante – Miami – USA – Server, Cashier, Costumer service, Assistant manager and Administrative assistant.

* 2000 – 2006 – Doral Golf Resort and Spa – Doral – USA – Costumer Service.

* 2002 – 2003 – Royal Caribbean Cruise Lines – Guests Check in and Immigration services. Assistance to VIP’s and Members club (part-time).

* 2003 – 2005 – Beco Brasileiro Restaurant Inc. – Miami – USA – Owner

* Jan. 2006 to Jan. 2007 – Gulf Coast Community Care – Miami – FL – Life Coach/Case Manager and Employment Specialist. Child support court representative. Community assessment.

* Jan. 2007 to May 2007 - Goodwill Industries Inc. - Job Placement Specialist/Case manager. - Miami – FL

* May 2007 to February/2013 – VISION Community Development Corp. – Miami – FL - Employment Services Program Coordinator for people with disabilities, Job Placement Specialist/Case manager.

* June to October 2016 -

Alorica - Directv/ATT sales, Customer service agent, answering prospect clients and selling the TV, Internet and phone services.

* Special Events, Banquets and Galas

Vida Hospitality - Miami, Banquet Server Specialist.

The Temple House - South Beach, Weddings preparation, common areas organization, cleaning and stewarding.

INTERCONTINENTAL Hotel – Bayside, Banquet server and Banquet control coordinator.

Make @ Wish Foundation Fundraising Ball – Miami, VIP banquet server.

Curtiss & Wright Mansion – Miami Springs, Banquet set-up, Cash Bar set up, server and Buffet Coordinator.

Metropolitan Boutique Hotel by COMO – South Beach, Housekeeping

Marines Corp. Annual Gala – Miami, Banquet server

Sandra Abay Event Planner – Miami, Party organizer and Banquet server

References

Available upon request

Contact this candidate