Shreveport Service Representative
Resume:
Hannah Thomas
Shreveport, LA
*******************@*****.***
Objective
To obtain a position with a well-established organization in which I utilized and further developed my expertise and skills. EXPERIENCE
T-Mobile, Shreveport, LA - Mobile Associate
April 2020 - Pesent
● Greet customers and ascertain what each customer wants or needs.
● Describe devices and explain use, operation, and care of merchandise to customers.
● Recommend, select, and help locate or obtain devices based on customer needs and desires.
● Answer questions regarding devices and its services.
● Compute sales prices, total purchases and receive and process cash or credit payment.
● Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
● Demonstrate use or operation of merchandise.
● Exchange merchandise for customers and accept returns.
● Assist in coaching peers.
● Provide excellent customer/service experience.
Wendy’s, Shreveport, LA - Crew member
September 2019 - March 2020
● Oversee activities directly related to making products or providing services.
● Perform cleaning duties in the restaurant seating area, restrooms, and kitchen.
● Customer service, including working order counters, registers, and drive-thru windows.
● Multitasking in the kitchen, quickly preparing food made to order.
● Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
● Helping to show new employees various aspects and job duties.
● Operate and clean large-volume cooking equipment such as the grills, deep-fat fryers, and shake machines.
Teleperformance USA, Shreveport LA - Customer Service Representative
February 2019 - April 2019
● Confer with customers by telephone or in person to provide information about services, cancel accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Refer unresolved customer grievances to designated departments for further investigation.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Walmart, Shreveport, LA - Cashier
June 2018 - October 2018
● Ensure pricing is correct
● Issue change, receipts, refunds, or tickets
● Redeem stamps and coupons
● Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
● Make sales referrals, cross-sell products and introduce new ones
● Resolve customer complaints, guide them and provide relevant information
● Greet customers when entering or leaving establishment
● Maintain clean and tidy checkout areas
● Process returns and check to see if items are damaged
● Bag, box or wrap packages
● Pleasantly deal with customers to ensure satisfaction EDUCATION
Setting The Standard Barbering and Natural Hair Academy- Shreveport, LA - Certificate in Cosmetology
September 2019 - Present
Southern University at Shreveport - Shreveport, LA - Biology August 2019 - May 2022
Huntington High School - Shreveport, LA - Diploma
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