Pernell Parham *** North Maple Avenue East Orange, NJ 07017

Cell Phone: 862-***-****

adornf@r.postjobfree.com

Candidate: Technical Support Professional

·Accomplished background in customer service, and technical support and able to quickly assess and address customer needs.

·Is fully, and competently trained in customer relations. Excellent communication and computer skills. Ability to work independently, or as part of a team to meet project deadlines.

·Possessed of multicultural awareness, with a high level of adaptability.

·Certification in Microsoft Office and Windows based software applications.

·A qualified team leader, manager and trainer. Self-motivated and result oriented. Possesses experience and instructed in database environments. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills.

PROFESSIONAL EXPERIENCE

Atrium Staffing Iselin, NJ 732-***-**** 02/14-

Warehouse Supervisor

·Shipping and receiving

·Forklift

·Inventory

·UPS and FEDEX shipping

·Stock Coordination

·Floor plan set-up

·Pick and pull samples for customer approval

Interface Talent New Brunswick, NJ

Scheduling Coordinator 10/13-11/13

·Answering phones

·Assigning potential clients to evaluations

·Appointment Setting

·Computer Data Input

Everest Merchant Services New York, NY 07/13-08/13

Customer Service Rep

·Answering phones

·Providing details related to position

·Explanation of services

Ameriplan USA South Amboy, NJ 01/13-present

Independent Business owner

·Recruitment

·Promotion of services

·Explanation of plans and benefits

Infinity Staffing Parsippany, NJ 973-***-**** 07/11-04/13

Temporary Assignment Employee

·Data Processing, Warehouse, Clerk,

·Loading and Unloading, Forklift

·Logistics, Data Entry

Dunkin Donuts Lyons, NJ 908-***-**** 02/12-07/12

Cashier/ Customer Service

·Closing/ Cash-out Register, Maintenance/Clean-up, Baker, General Management of Night Shift, Shipping and Receiving of Stock and Inventory, Performed Assistant Manager Duties

Merchandise Movers Edison, NJ 732-***-**** 11/04-12/08

Warehouse Supervisor

·Responsible for overseeing and documenting all shipping/ receiving of incoming freight. Assigned work details and oversaw securing of the premises and freight.

·Gathered and submitted incident reports to supervisors and kept accurate log for damages. Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Americomm Data Direct Mountainside, NJ 732-***-**** 11/98–07/04

Computer Operator

·Processed job flows to determine geographical and financial, demographics for distribution. Created and maintained all manner of media various laser and impact printers. Interacted with supervisors, clients and support staff within a multi-cultural environment.

·Data Organization. Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Computer Proficiency. Created PowerPoint presentations that were successfully used for business development. Instrumental in the training all new employees to ensure continued quality of customer service.

Chase Manhattan Bank (Chemnet) Somerset, NJ 04/94–10/98

Computer Operator/Tape Librarian

·Trained in Operation of IBM, Tandem and StorageTek Silo System 3490,9390,3480,TSO,VTAM

·JCL & IBM Mainframes, Filetek Direct Access Storage Systems. Developed new customer relations through telephone contact and sales activity. Improved communication efficiency as primary liaison between departments, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Investigated and analyzed client complaints to identify and resolve issues. Instrumental in the training of all new employees to ensure continued quality of customer service.

Hartshorn Temp Agency Parsippany, NJ 10/92-06/93

Tape Librarian / Technical Support

·Resolved system issues troubleshooting and monitoring outcome in a timely fashion

·Implemented routines for incoming and outgoing storage of media.

EDUCATION:

Ashford University Clinton, Iowa Currently in Bachelor’s Degree Program Business Administration.

·Coursework includes: Speech and Communication, Sociology and Psychology.

·Related coursework: International Finance, Statistics and Microeconomics.

·Specialized Coursework.

·Professional Accreditation. Graduation: 09/2015

Professional Training ESSEX COUNTY COLLEGE, TRAINING, INC., Newark, NJ 02/10- 9/10

Certificate: Computerized Business Office Software

Earning 20 College Credits (Business Writing, Computers, Keyboarding, and Math)

·Successfully completed an 18-hour course in Customer Service to include hands-on problem solving and telephone techniques.

·Earned Certification in PowerPoint, Microsoft Office, Excel, and Access.

·Held a position of General Manager during a five-week simulated work experience.

·Scheduling.

De vry Technical School New Brunswick, NJ Information Technology 06/94-3/95

Word Processing

·Business Writing

·Professional Training

·Professional Development

·Related Coursework

Arts High School Newark, NJ 09/75-06/79

·Minor in Spanish

·Related coursework: Algebra, Business, and Word Processing

·High school diploma

Security Training

Completed NY State 8hr pre-assignment training course for security guards at Imperial Security June 6th 2013

Completed NY State 16hr on-the-the-job training course for security guards at HeartBeat Security June 8th 2013

Accomplishments: Created processes to ease work flow and utilized scheduling system to streamline customer satisfaction along with implementing changes in customer relations to increase efficiency and productivity. While In direct contact with customers, and while online, eliminated waste and inefficiency, demonstrating net profits averaging 40-50% revenue and loss prevention.

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