Customer Consultant Data Entry

MAURICE D. CLAYBURN

SUMMARY:

•Successful record of positive interaction, training, and team support leader

•Excellent time management skills

•Excel at phone and interpersonal communication skills

•Effective at timely problem resolution, and data entry proficiency

EXPERIENCE:

07/19 to CLEAR CHOICE DENTAL INC. Greenwood Village CO

Present

•Handling incoming/ outgoing calls for scheduling of Consultations with Prosthodontist and Oral surgeons

•Using various Systems such as Salesforce, Google, Google Maps, Google Hangouts and Excel Spreadsheets

•Analyse and communicate with clear explanations of expectations and note taking with important information using HIPPA guidelines

•Using effective at timely problem resolutions and high data entry proficiency while exercising patient listening skills

04/18 to ARROW ELECTRONICS INC./ V SOFT CONSULTING ENGLEWOOD CO

06/19 Customer Consultant

•Handle Incoming orders for sales support VAS team using Excel spreadsheets and V Lookup’s, pivot tables

•Provide one call resolution for Customer calls

•Ensure support for other teams when needed such as Engineers and Technicians

•Email support for military orders for out of state co-workers and oversee projects with large orders

•Data entry using Microsoft Outlook, Windows, Excel spreadsheet and various systems

06/15 to LEVEL3 COMMUNICATIONS US BUSINESS GROUP Lone Tree, CO

08/17 Customer Service Specialist

•Handle incoming calls and email requests into the Customer care centre using VLOOKUPs.

•Provide best- in-class customer service experience using strong communication skills.

•Focused on resolving the caller’s concerns at 1st touch while proficiently multi-tasking.

•Ensure account security and manage caller expectations by acknowledging concerns with professional rapport.

•Data entry using multiple programs for customer requests for billing, order processing, and payments and pivot tables

•Completed training in Ops Academy for Level 3's global fiber optic network

09/13 to 24-7 IN TOUCH, INC. (NETFLIX) Aurora, CO

08/14 Customer service / Data entry

•Assisted with incoming calls for client needs/ executing Netflix values

•Utilized multiple programs at one time Windows 7,8,8.1 as well as IOS systems

•Experience with all Smart TV’s, and various electronic, internet-ready devices

•Communicate with global customer base while overcoming language barriers

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