Iti Office Administrator
Resume:
PETERKAMAU +254*********
pwkamau*@gmail
.com
Cust
omerSer
vice&Faci
li
ti
esManagement
CORESKI
LLS
PROFESSIONALPROFI LE
•Faci
l
iti
esManagement Iam ahi
ghl
ymot iv
atedandself-
dri
v enCustomerService,Facil
it
ies
Management,
GuestRel ati
onsandReservati
onsExecutivewi t
hov erseven
•Knowledgeof
year
sofexper
ience,seekingachal
lengi
ngl eader
shi
pposi t
ionwher eIcan
Salesf
orceand
KIGO/KIGOPro appl
ymycreati
vemanagementandwar m customerserviceskil
l
s.
Management&
CustomerSolut
ions CAREERHI STORY
Software CustomerCar
eExecuti
ve,
NSHMIDevel
opment(Headquarter
s);
Dubai
-UAE
June2020–September2020
•Guestrel
ati
onsand • Managingal
lCust
omerCar
eemailcor
respondence.
reser
vati
ons
• I
nchar
geofconf
ir
mingandbooki
ngal
lbankvaluat
ionrequest
sand
•FrontofHouse scheduli
ngmeet
ingswi
thconcer
nedt
eamsforeasycoordinat
ionwit
hthe
coordi
nati
onand cl
ients.
management s
• Chargedwit
hensuringthatal
lhandoverr
elatedIt
emsar eavai
labl
e
•Advancedknowledge (
USBSt i
cks/Cont
entandHandov erBoxes)andreadyforrel
easetothe
ofMSOf fi
ce,and r
ight
fulownersorrepr
esentat
ives.
Sal
esforce
• InChar
geofveri
fi
cat
ion,
tracki
ngandissuanceofall
NOCr
equest
s:
•Abl
etoworkwell
ina PMT/
PMT+Mor tgage/SMT/PMT+Mor tgage&Mor tgage.
di
ver
seenv
ironment
Facil
it
iesCoordi
nator,NSHMIDev elopment(TownSquareDubai)
;
•Excel
lentDi
sabi
li
ty Dubai,UAE
Eti
quette&Ski
ll
s
December2018-May2020
•Ful
lcl
eanUAEdr
ivi
ng • Responsi
blef orprocessingandi ssuanceofal
lmov e-
In/
outper
mits
Li
cense forall
TownSquarer esidentsacr ossei
ghtcommuni t
ies.Thi
sincl
udes
veri
fi
cati
onofrel
ev anttenancy/ ownershipdocumentsandupdateofthe
•Languages sameont otheSalesforcesy st
em.
Engli
sh-fluent
Swahil
i-fl
uent • Pr
oduci
ngweekl
yMove-
In/Outr
eport
sforal
lTownSquare
Kikuy
u-fluent Communi
ti
esfort
heseni
ormanagement’
srev
iewandplanni
ng.
GuestRelat
ionsExecutive,Vacat
ionHoli
dayHomesRent
alLLC;
Dubai,UAE
July2017-December2018
• I
nchar geofcall
i
ngal li
n-comi
ngguest
sadaybefor
ethei
rarri
valt
o
confi
rmtheircheck-
intimeandensureasmoothandpl
easantcheck-
ini
nto
thei
rapar
tment .
• Inchar
geofor
ganizi
ngapar
tmentor
ient
ati
ons,
secur
it
yregi
str
ati
ons
andi
ntr
oducti
ont
obuil
dingameni
ti
es.
• Char
gedwit
hSi
gni
ngoft
heTempor
aryTenancyAgr
eementonbehal
f
oft
hecompany
.
• I
nchargeofcoll
ecti
onsoft
hesecuri
tydeposit
,pendi
ngbal
ances,
City
-
Taxandallot
herappli
cabl
emonies;
issuerecei
ptsandkeepcopi
esofall
fi
nanci
alt
ransact
ions.
•Chargedwit
hint
roduct
ionofav
ail
abl
eof
fer
swi
thi
nourCompany–
Excursi
onsandTours.
Reservati
onsExecuti
ve,Vacat
ionHolidayHomesRental
LLC; Dubai
,UAE
February2017-June2017
•Firstportofcal
lforal
lexpectedguestquer
ies,
managingspecial
request
s
andrequir
ements.
•Managingthet
askassi
gnmentt
otheGuestRel
ati
onsExecut
ives&
Housekeepi
ngteams.
•Chargedwithpr
epar
ati
onofweekl
ycol
l
ect
ionsr
epor
tsf
orf
oll
ow-
upwi
th
Accounts.
CustomerSer
viceAssi
stant,
Univer
sit
yofNair
obi;
Nair
obi,
Keny
a
Apri
l2013-December2015
•Managingcallsandqueri
esfr
om student
s,f
acult
yst
affandv
isi
tor
s.
•Regi
ster
ingnewstudent
sandof
fer
inggui
dancedur
ingopen-
day
sand
campusorient
ati
ons.
•I
n-chargeofpr
epari
ngandpubl
i
shi
ngmemosofmeet
ings,
conf
erences,
l
ecturesandseminar
s.
•Chargedwit
hpr ovi
dingDr
.Oduor(
whoi
sbl
i
nd)wi
thadmi
nist
rat
iveand
l
ogisti
cassi
stance.
EDUCATION
May2014-December2015
Medi
aSchoolAfr
ica,
Nair
obi
,Keny
a—Di
plomai
nTV&Radi
oPr
oduct
ion
January2011–June2011
Kingdom Busi
nessNetwork,Nai
robi
,Kenya
Certi
fi
cateofpar
ti
cipat
ion:Ki
ngdom Pri
nci
pal
s
1994–1998
KanungaHi
ghSchool
,Kenya
KenyaCer
ti
fi
cat
eofSecondaryEducat
ion(
KCSE)
Contact this candidate