PETERKAMAU +254*********

pwkamau*@gmail

.com

Cust

omerSer

vice&Faci

li

ti

esManagement

CORESKI

LLS

PROFESSIONALPROFI LE

•Faci

l

iti

esManagement Iam ahi

ghl

ymot iv

atedandself-

dri

v enCustomerService,Facil

it

ies

Management,

GuestRel ati

onsandReservati

onsExecutivewi t

hov erseven

•Knowledgeof

year

sofexper

ience,seekingachal

lengi

ngl eader

shi

pposi t

ionwher eIcan

Salesf

orceand

KIGO/KIGOPro appl

ymycreati

vemanagementandwar m customerserviceskil

l

s.

Management&

CustomerSolut

ions CAREERHI STORY

Software CustomerCar

eExecuti

ve,

NSHMIDevel

opment(Headquarter

s);

Dubai

-UAE

June2020–September2020

•Guestrel

ati

onsand • Managingal

lCust

omerCar

eemailcor

respondence.

reser

vati

ons

• I

nchar

geofconf

ir

mingandbooki

ngal

lbankvaluat

ionrequest

sand

•FrontofHouse scheduli

ngmeet

ingswi

thconcer

nedt

eamsforeasycoordinat

ionwit

hthe

coordi

nati

onand cl

ients.

management s

• Chargedwit

hensuringthatal

lhandoverr

elatedIt

emsar eavai

labl

e

•Advancedknowledge (

USBSt i

cks/Cont

entandHandov erBoxes)andreadyforrel

easetothe

ofMSOf fi

ce,and r

ight

fulownersorrepr

esentat

ives.

Sal

esforce

• InChar

geofveri

fi

cat

ion,

tracki

ngandissuanceofall

NOCr

equest

s:

•Abl

etoworkwell

ina PMT/

PMT+Mor tgage/SMT/PMT+Mor tgage&Mor tgage.

di

ver

seenv

ironment

Facil

it

iesCoordi

nator,NSHMIDev elopment(TownSquareDubai)

;

•Excel

lentDi

sabi

li

ty Dubai,UAE

Eti

quette&Ski

ll

s

December2018-May2020

•Ful

lcl

eanUAEdr

ivi

ng • Responsi

blef orprocessingandi ssuanceofal

lmov e-

In/

outper

mits

Li

cense forall

TownSquarer esidentsacr ossei

ghtcommuni t

ies.Thi

sincl

udes

veri

fi

cati

onofrel

ev anttenancy/ ownershipdocumentsandupdateofthe

•Languages sameont otheSalesforcesy st

em.

Engli

sh-fluent

Swahil

i-fl

uent • Pr

oduci

ngweekl

yMove-

In/Outr

eport

sforal

lTownSquare

Kikuy

u-fluent Communi

ti

esfort

heseni

ormanagement’

srev

iewandplanni

ng.

GuestRelat

ionsExecutive,Vacat

ionHoli

dayHomesRent

alLLC;

Dubai,UAE

July2017-December2018

• I

nchar geofcall

i

ngal li

n-comi

ngguest

sadaybefor

ethei

rarri

valt

o

confi

rmtheircheck-

intimeandensureasmoothandpl

easantcheck-

ini

nto

thei

rapar

tment .

• Inchar

geofor

ganizi

ngapar

tmentor

ient

ati

ons,

secur

it

yregi

str

ati

ons

andi

ntr

oducti

ont

obuil

dingameni

ti

es.

• Char

gedwit

hSi

gni

ngoft

heTempor

aryTenancyAgr

eementonbehal

f

oft

hecompany

.

• I

nchargeofcoll

ecti

onsoft

hesecuri

tydeposit

,pendi

ngbal

ances,

City

-

Taxandallot

herappli

cabl

emonies;

issuerecei

ptsandkeepcopi

esofall

fi

nanci

alt

ransact

ions.

•Chargedwit

hint

roduct

ionofav

ail

abl

eof

fer

swi

thi

nourCompany–

Excursi

onsandTours.

Reservati

onsExecuti

ve,Vacat

ionHolidayHomesRental

LLC; Dubai

,UAE

February2017-June2017

•Firstportofcal

lforal

lexpectedguestquer

ies,

managingspecial

request

s

andrequir

ements.

•Managingthet

askassi

gnmentt

otheGuestRel

ati

onsExecut

ives&

Housekeepi

ngteams.

•Chargedwithpr

epar

ati

onofweekl

ycol

l

ect

ionsr

epor

tsf

orf

oll

ow-

upwi

th

Accounts.

CustomerSer

viceAssi

stant,

Univer

sit

yofNair

obi;

Nair

obi,

Keny

a

Apri

l2013-December2015

•Managingcallsandqueri

esfr

om student

s,f

acult

yst

affandv

isi

tor

s.

•Regi

ster

ingnewstudent

sandof

fer

inggui

dancedur

ingopen-

day

sand

campusorient

ati

ons.

•I

n-chargeofpr

epari

ngandpubl

i

shi

ngmemosofmeet

ings,

conf

erences,

l

ecturesandseminar

s.

•Chargedwit

hpr ovi

dingDr

.Oduor(

whoi

sbl

i

nd)wi

thadmi

nist

rat

iveand

l

ogisti

cassi

stance.

EDUCATION

May2014-December2015

Medi

aSchoolAfr

ica,

Nair

obi

,Keny

a—Di

plomai

nTV&Radi

oPr

oduct

ion

January2011–June2011

Kingdom Busi

nessNetwork,Nai

robi

,Kenya

Certi

fi

cateofpar

ti

cipat

ion:Ki

ngdom Pri

nci

pal

s

1994–1998

KanungaHi

ghSchool

,Kenya

KenyaCer

ti

fi

cat

eofSecondaryEducat

ion(

KCSE)

Contact this candidate