Sales Executive Customer Care

LV

OBJECTIVE

Well-respected, experienced business professional with over 20-years of specific expertise in the travel industry, sales and business retention. In search of a position to grow as a professional. I am a fast learner and keep on developing. A hardworking individual who thrives on learning new skills, going the extra mile.

My motto is to be a successful contribution in everything I do, because being a liability has no value in one’s life.

In my spare time I enjoy reading and spending time with my daughter and friends.

SKILLS

• Customer relations

• Product management

• Travel agency operations

• Public relations

• Data capturing: setup codes

& loading rates

• Supplier liaison

• Rates negotiation

• Administrations

• Barter agreements

• Policies & supplier contracts

• Travel & tour design &

planning

• Training of staff

• Reservations

• Staff management

• Business Retention

COMPUTER SKILLS

• Microsoft Office

-Word (very good)

-Excel (very good)

-PowerPoint (no exp)

-Have a great aptitude to adapt to systems quickly. Analytically minded

LANGUAGES

Home language: ENGLISH

-Well written, spoken & read

Other: AFRIKAANS

-Well written, spoken & read

PERSONAL

• South African citizen

• ID nr: 790-***-**** 081

• Driver’s license: EB

• Location: Kempton Park

• Dependent: 1 daughter

LEHANDRA VELLEMA

TRAVEL TOURISM ADMIN

EXPERIENCE

• SANDOWN TOURS & INCENTIVES • MAY 2013 – CURRENT

SALES EXECUTIVE, TOUR PLAN ADMINISTRATOR, PRODUCT MANAGER

Reference: Elsa de Freitas – 083-***-****

-Obtaining new business

-Travelling (Turkey & Russia)

-Tourplan Administrator

-Assistant to consultants

-Meeting with suppliers

-Supplier retention and relationships

-Negotiate rates

-Analyse market and re-focused business initiatives in response to market changes

-Admin & customer / consultant liaison etc.

• WELCOME TOURIMS SERVICES • JANUARY 2010 – APRIL 2013

CONTRACTING MANAGER FOR DERTOUR GERMANY

Reference: Andrea Hand – 072-***-****

-Contracting suppliers for agent’s brochures

-Negotiation of rates / value adds etc

-Barter agreements

-Margin managment

-Cancellation policies

-Allotments / Freesell agreements

-Supplier contracts

-Product selection

-Managing client/supplier relations

• PERSONAL AFRICA TRAVEL • MAY 2009 – DECEMBER 2009

PRODUCT EXECUTIVE & SENIOR RESERVATIONS CONSULTANT

-Uploading rates into the database

-Manage database

-Assist with reservations

• WELCOME TOURIMS SERVICES • APRIL 1999 – APRIL 2009

CONTRACTING EXECUTIVE

-Contracting suppliers for agent’s brochures

-Negotiation of rates / value adds etc

-Barter agreements

-Cancellation policies

-Allotments / Freesell agreements

-Supplier contracts

-Product selection

-Managing client/supplier relations

SUPERVISOR: FIT – ALA CARTE DIVISION

-Managing and running the department

-Responding to complaints

-Training of staff

-Assist with reservations

-Maintaining client/supplier relations

-Sorting of account queries

-Consolidation of department’s monthly & yearly reports

-Issuing & documenting vouchers

-Disciplining of staff

-Monitoring staff performance

-Desk & time management

-Negotiating skills

INTERMEDIATE/SENIOR CONSULTANT

-Dealing with huge volumes from Australia and Switzerland

-Responding to complaints

-Distribute work evenly

-Reservations/documentation/itineraries

-Monthly reporting

JUNIOR RESERVATIONS CONSULTANT

-Responding to complaints

-Distribute work evenly

-Reservations/documentation/itineraries

-Monthly reporting

EDUCATION

TRAVELLING OPERATIONS QUALIFICATION • 1998 • AWARDING INSTITUTE: TRAVEL LEARNING CENTRE

Subjects: Air Travel, Tourism Africa 1 & 2, Customer Care & Communication, Travel Agency Operations & Procedures

SHORT COURSES:

• GALILEO - 1998

• AIR TRAVEL - 1998 • THE TRAVEL LEARNING CENTRE

• ASSERTIVENESS & NEGOTIATING SKILLS • TELOS CORP. EDUCATION

• SERVICE QUALITY EXCELLENCE • CAPITAL CAMPUS

MATRIC • 1997 • HOERSKOOL CARLETONVILLE

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