Collection Manager Assistant
Resume:
Robert
Escobar
Assistant Manager
Contact
Address
Azusa, CA, 91702
Phone
***********@*****.***
Website
https://zety.com/profile/rob
ert-escobar
Skills
Staff Management
Strong Interpersonal Skills
Customer Service
Strong Attention To Detail
Performance Evaluations
Employee
training/development
Ability To Prioritize
Verbal and written
communication
Conflict resolution
Motivated Assistant Manager with demonstrated knowledge of Medical Collections best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 11+ years of experience and ready to take on challenging, growth-oriented role.
Work History
09/20129 - Current
Assistant Manager
CMRE FSI, INC/ Meduit RCM, Brea, CA
● Improved agent productivity by monitoring KPI reports and identifying and rectifying areas for improvement.
● Increased team collections by 15% through training and mentoring new and existing employees on
collection methods, documentation requirements and performance strategies.
● Manage staff of 90 collectors, 25 reporting directly.
● Achieved or exceeded financial goals on regular basis by optimizing schedules, regulating inventory usage and increasing employee productivity.
● Ensure accounts are processed within timely manner through open communication with Client Service
Department which liaises with over 400 Hospital
facilities and over 2000 Physicians.
● Conduct interviews and select candidates for hire.
● Reviewed, researched and corrected escalated
discrepancies and customer concerns.
● Filed and addressed employee complaints in
accordance with company policies and government
regulations.
● Facilitated successful internal and external audits through sound and thorough documentation.
● Established and updated work schedules to account for changing staff levels and expected workloads.
● Applied customer feedback to develop process
improvements and support long-term business needs.
● Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee
knowledge and customer demands.
● Evaluated report data to proactively adjust and
enhance operations.
● Approved regular payroll submissions for employees.
● Delivered feedback to decision-makers regarding
employee performance and training needs.
● Enhanced employee retention through effective
coaching style approach.
06/2010 - 09/2012
Senior Collections Specialist
Western Dental, Orange, CA
● Worked in high volume call center environment
handling over 175 manual and automatically dialed
outbound calls.
● Established arrangements with delinquent orthodontic patients via senior line to avoid treatment denial.
● Located customers with overdue accounts and
solicited payment or negotiated solutions that met creditor and debtor needs in compliance with fair
debt collection practices.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Delivered exceptional customer service on collection calls and maintained calm and professional
demeanor.
● Used probing techniques to determine debtors'
reasons for delinquency.
● Achieved performance goals on consistent basis.
Education
2011-01 -
2011-12
Electronics Technology Certificate #L0905:
Electronics
Mt San Antonio College - Walnut, CA
● Dean's List
● Relevant Coursework Completed: Interpersonal
Communication Skills, Oral Communication, Report
Writing, AC/DC Electronic Circuits, Electronic Devices, Digital Electronics, Electronics Assembly and
Fabrication
2005-08 -
2008-12
Business Administration And Management
Fullerton College - Fullerton, CA
● Dean's List
● President's List
● Relevant Coursework Completed: Business
Administration, Business Writing 211F, Real Estate Principles, Business Law, Computer Design, and
Business Communication.
2000-06 -
2004-06
High School Diploma
California High School - Whittier, CA
Certifications
2021-07 Fundamentals of Supervision
2021-06 HIPPA Security Regulations
2021-04 Call Monitoring Complaince
.
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