Tam Nguyen

**** ********* **

Farmers Branch, TX 75234

ador7p@r.postjobfree.com

281-***-****

Work Experience

Ellucian Inc. at Texas Southern University (TSU.EDU)

Senior Enterprise Systems Administrator

Dec 2019 to present

Performed duties as OIT Enterprise Systems Administrator for all servers ( on prem and cloud) forTexas Southern

University, serving 2000 Faculty/Staff,10000 active students, 180K alumni accounts.

Project manager for migration of university email system from Gmail to Microsoft o365, and SSO integration

Project Leader implementing DR plans for campus and buildout of prem and cloud-based backup solutions

Decreased footprint and hardening of Virtual and physical servers for onsite data centers

Budgeted OIT annual expenses, revised SLA’s and maintenance agreements saving $350,000 annually, interacted with

Third party vendors for license renewals, purchases, new technology.

Prioritized enterprise storage solutions for departments, SANs including HP 3Par, NetApps, Quantum, Maxta, Azure File Sync to centralize university local storage needs.

Implemented SPAM filtering via Barracuda and o365 to decrease phishing and spam related attacks.

Systems team lead on NIST and State Retention documentation for institution

Scheduled Patching and service-related updates for all campus servers, SSL Certs, and SIEM integration.

Assisted In all Service Now tickets regarding system services and enterprise server support requests.

Assisted University Police Department with ARMS upgrade, mobile connectivity, backups and updates

Consolidated Medical Bio-Analysis Inc and Sceptre Hospitality Resources (SHR)

IT Manager/ Systems Administrator

July 2017 to December 2020

Served as principle Systems Administrator and IT Manager for principal and satellite offices

Installed, upgraded and configured middleware software for Roche Analyzers, medical equipment

Performed reviews of all SLA's, licenses, maintenance agreements from third party vendors related to IT

Upgraded telecom (VOIP) vendor and changed ISP for main and satellite offices.

Reviewed and hardened security for servers, workstations, firewall, printers related to HIPAA Regulations

Wrote Disaster Recovery SOP for Laboratory Information System (LIS) servers/database, and IT servers

Managed Helpdesk support and LIS upgrade support staff

Responsible for IT budgeting, employee scheduling, and resource allocation, reducing licensing/support costs

Worked in Unix(Solaris X), linux (RHEL, Centos7) and Windows (Server 2012R2, Win7, Win10 )

Vmware ESXi 5.1, SCCM,

Marvell Semiconductors Inc - Aliso Viejo, CA

Unix / Windows - System Administrator, Unix Team Lead

January 2000 to May 2017

Supported local office in Aliso Viejo, CA ( 250+ employees ) and remote support for corporate office

( 3000+ engineers in Santa Clara, CA )

Managed helpdesk for office, including new hires, inventory control, VOIP telecommunication,

video conference equipment, VPN, printer/plotter support, laptop maintenance, backup, hardware and

software security.

Supported Window servers/software (2012/2016), Exchange, DNS, Airwatch, Active Directory, VPN,

Primary Administrator for Microsoft SCCM, Office 365 Administration

Responsible for effective provisioning, installation/configuration, operation, and maintenance of

systems / software ( Linux/Unix, Windows, LAN ) for local office.

Perform software installation, upgrades/patches, troubleshooting, and maintenance on remote UNIX/

Linux servers for corporate office.

Assisted in IT projects focused on smoothing the transition from development staff to production staff

by performing operations activities within the project life-cycle for engineering and IT departments.

Accountable for: Unix/Windows systems and related servers, VMWare ESxi, Netbackup applications,

networking hardware, Unix Administration, Unix operating systems/servers.

Provide Tier III/other unix support per request. Investigate and troubleshoot engineers environment

issues etc.

Maintain data center environmental and monitoring equipment including 1000+compute servers

( RHEL7.1, Sun), SAN and quota administration for Engineering department

Supported Sungrid ( Oracle Grid Engine ) for engineering environment, unix deployment, Puppet Admin

Performed backup operations, ensuring all required file systems and system data are successfully

backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and

sent off site as necessary.

Maintain data integrity over multi-site locations ( US, Israel, Singapore etc.)

Principle in the transition of Engineering groups after new business acquisitions ( data transfer,

employees etc)

Neomagic Corporation

Junior Unix-Network Administrator

January 1999 to December 1999

Configured and administered Legato Networker 5.1 for incremental and full backup of company's data.

Installed and tested RAID-5 disk array using Solstice DiskSuite. Worked on legacy network for non-Y2K

Compliant applications and software.

Created custom "Jumpstart" for automated Solaris 2.x installation.

Configured master and slave NIS servers. Handled all Y2K issues including patch installation, hardware and software upgrades for Ultra 1's, 2's, 10's and a variety of Sparc stations.

Monitored and supported 115 Unix user's and 267 NT clients. Troubleshot NIS / NFS / Automaps, licensing issues, and user's accounts.

Automated adding new users with light shell scripting. Assisted Senior Unix administrator with network / server planning and roll out. Installed and configured Samba, Citrix / Metaframe client for Unix-Windows file sharing.

Administered and troubleshot Email problems, including Sendmail.

Education

Purdue Global University (Currently finishing degree for IT Management )

2017 to Present

UCLA ( Microbiology )

1991 to 1996

Skills

LINUX, SOLARIS, Windows Administration, Network Administration, Backup and Storage solutions, Project Management

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