Clerk Assistant Nursing
Resume:
Wilmington, DE
Wilmington, DE
Dover, DE
Dover, DE
RACHEL ALEXANDER
Summary
Personable and dedicated Customer Service Representative with optimal experience in the medical industry. Solid team player with a positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer/patient satisfaction and contribute to company and team success. Specialize in timely accuracy with optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and being motivated to meet team, individual, and company objectives. Skills
Microsoft / Excel proficient
Fast 67 wpm / 10 key fluent
Cultural Awareness / Consumer advocacy
Participation in Charities / SPCA volunteer
Critical Thinking / Quick problem solver
Teamwork / Time Management
Quality assurance controls
Outgoing / Professional / Driven
Experience
Certifies Nursing Assistant
Acts Retirement Life Communities – Country House
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Collected specimens, monitored vitals and prioritized patient care and comfort. Engaged with patient family and friends to provide courteous, efficient visit experience. Documented and communicated status updates to interdisciplinary care team. Screened calls and collected messages for unit personnel. Certified Nursing Assistant
HCR Manor Care
Providing nursing care to residents in 140- bed long term, skilled nursing, and memory care unit facility. Minimizing discomfit, assisting with patients' activities of daily living, preserving patient dignity, and advocating for patient rights.
Charting efficiency, time management, implementing teamwork for quality improvement. Supported patients with timely and knowledgeable response to diverse requests. Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Certified Nursing Assistant/Unit Clerk Assistant
Bayhealth Kent General Hospital
Provided high quality empathetic patient care for residents on neuro/ortho and medical surgical units. Assisting with patient activities of daily living, vital signs, accu- checks, intake and output(s), emptying drainage bags, ambulation, and transfers with use of mechanical lifts. Fostered relationships with patients, caregivers and coworkers to achieve individual care plan targets. Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information. Administrative Assistant
Regulatory Insurance Services
Managed over 15 employees' consisting of confidential documents and executives' schedules. Directed customer/visitors communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Newark, DE 19702 302-***-**** ***********@*****.*** 2014
Newark, DE
2011
Newark, DE
05/2011
Wilmington, DE
Education and Training
Certified Nursing Assistant
Delaware Technical And Community College
CPR/BLS Certified: Medical
Delaware Technical And Community College
High School Diploma
Delaware Military Academy
Academy Honors British Literature, Physics and Calculus, graduated with honors, GPA: 3.47
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