Employee Relations Customer Service

Johnson Lawrence

Professional Waiter

A Hardworking and self-motivated professional with

exceptional customer service experience in a range of different food establishments. Determined team player striving to deliver the highest quality service for service staff. Work Experience

Server

Slider Station, Bahrain

10/2019 – Present

● Provide excellent Customer services, greet customers and present menus.

● Make suggestions based on their preferences.

● Take and serve food/drinks orders, Up-sell when appropriate.

● Arrange table settings, keep table clean and tidy at all times.

● Deliver checks and collect payments.

● Cooperate and communicate with all serving and kitchen staff.

● Adhere to all relevant health department rules/ regulations and all customer service guidelines.

Waiter

Crave Nation, Qatar

09/2018 – 01/2019

● Suggest food and beverages, be well versed with the menu method of preparation and accompaniments.

● Clean and polish glassware, China ware, Hollow ware and flatware.

● Maintain cleanliness and Mise-en-place level at working station and service pantry for smooth operation.

● Replenish supply of linen and other operating equipment.

● Obtain requested items from storeroom.

● Keep general appearance and maintenance of restaurant working areas.

● Follow correct sequence of service as outlined.

● Set up tables in accordance with restaurant policy.

● Clean and remove dishes from the table after service is completed.

● Transport soiled dishes from dining room to kitchen and deposit them in proper placing.

● Clean all spillage during meal time and at close.

● Maintain excellent grooming standard at all times.

● Attend all training sessions as scheduled.

● Establish effective employee relations and maintain the highest level of professionalism and ethics and attitude towards all guests, clients and employees.

Bar Server

Sahara Star Hotel, Club Sirkus, Mumbai

07/2016 – 05/2018

● Serve drinks to customers.

● Mix drinks and prepare Cocktails.

● Take beverage orders.

● Provide customer service.

● Check customer identification and monitor customer drinking.

● Make menu recommendations.

● Record orders and collect money.

● Cut and prepare drink garnishes.

● Keep glasses and bar tools clean.

● Set up the tables in their sections.

● Competently utilised the POS to process customer orders, complete payment transactions and issue receipts.

Apprentice Steward

The Oberoi Hotel, Mumbai

04/2014 - 10/2014

● Cleaning and settling tables and placing seasonal decorations, candles and table cloths.

● Welcoming customers, seating them, serving them water or refilling their glasses and delivering beverages from the bartender.

● Keeping menus clean and presenting them to customers.

● Stocking wait staff serving stations with napkins, utensils, trays and condiments and assisting the wait staff with all aspects of service.

● Clearing tables and preparing them for the next customers.

● Assisting in cleaning an opening or closing tasks.

● Transporting used linen to or from the laundry or housekeeping section. Assistant Waiter

Laxmi International Hotel, Mumbai

2013/2014

● Cleaned tables, removed dishes and replaced table linens.

● Replenished clean linens, glassware silverware and dishes.

● Supplied service staff with food.

● Served patrons with water, coffee and condiments. Skills

● Positive attitude and hard working.

● Energetic and enthusiastic and flexible.

● The ability to carry out tasks quickly and competently.

● The ability to follow instructions.

● Good spoken communications skills.

● Take initiative and work as a team.

● Customer service.

● Excellent active listening skills and ability to give my complete attention to patrons during busy times.

Educational Qualifications

● Don Bosco Hotel Management Diploma 2012

● H.S.C Passed from Indira Gandhi National Open University (Delhi Board) 2016

● S.S.C Passed from St. Dominic Savio High School 2009 AWARDS AND ACKNOWLEDGEMENTS

● STCW- 2010

● Passenger Ship Familiarisation.

● Elementary First Aid.

● Personal Safety and Social Responsibilities.

● Personal Survival Techniques.

● Fire Prevention and Fire Fighting.

● Security Training for Seafarers with Designated Security Duties.

● Costa Here for you Galley basic.

● Costa code of Business.

● Costa HACCP E-Learning.

Personal Details

D. O. B: 28/02/1993

Languages: English, Hindi

Contact No – +919*********/ +919*********

Address: Flat no 10, Lourdes Park, G-9, Dias & Pereira Nagar, Naigaon West, Vasai-Virar, 401207

Email – *************@*****.***

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