Process Improvement Specialist

Andrea O’Connor, CSSGB 910-***-**** ************@*****.***

Summary Motivated professional with over twenty years of administrative support experience across multiple industries, including Construction Management, Industrial Equipment Sales & Service, Manufacturing, HVAC, local government, and Facility Management. Outstanding ability to work independently as well as with teams to provide a high level of customer satisfaction. Consistent work ethic, capable of adapting to different work environments and coordinating different teams towards a common goal. Enjoy taking what is thought to be impossible and making it possible with fresh new ideas. Personable attitude with excellent problem-solving skills, logical thinking and strong interpersonal communication abilities. Displays exceptional multi-tasking capabilities while maintaining excellent attention-to-detail. Confident working under pressure and in moments of urgency. Experienced internal Operations Consultant, determining the best way to electronically transact company and customer assets, while maintaining the integrity of said assets. Consistently recognized for troubleshooting skills and cost-effectively resolving challenging issues. Experience 6/2021-Present Americold Logistics, LLC Plainville, CT ASRS Maintenance Planner Scheduler

Develop and manage performance metrics with regards to maintenance planning, execution, and MRO spare parts inventory.

Drive a proactive maintenance program that ensure 85% of planned work is proactive

Partner with local Reliability Maintenance and Engineering leadership groups to coordinate maintenance activities in support of driving a World Class Maintenance organization

Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors

Communicates with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures that will enhance and optimize future work activities

Compile equipment information into a job package that is ready for technicians to accomplish each shift; clearly communicate the critical steps in the work process

Ensure all work orders and maintenance activities are derived from EAM SAP and accurately closed out in the system in accordance with Americold's maintenance process

Plan parts and materials for reliability improvement projects in order to maximize technician wrench time, improve efficiency, increase system reliability and performance

Identify and document job requirements as well as safety hazardous associated with planned maintenance activities

6/2019-6/2021 Jones Lang LaSalle North Haven, CT

Maintenance Planner Scheduler – Amazon Account, Reliability & Maintenance Engineering

Using industry and client best practices, plans, schedules, coordinates and assigns all frequency and work type maintenance activities for group or team of responsibility

Optimizes maintenance inventory by balancing workload to labor availability

Collects data and collaborates with operations team to optimize maintenance programs

Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status

Tracks all asset information, booked labor, and documentation, as well as building and maintain object structure in Infor EAM

Continuous improvement of the work planning and scheduling process through the review and use of maintenance metrics, analysis of work order flow, project demands and expectations

Submits and documents database record changes using client CMMS change request system

Cross site coverage – supports other sites in the network while MPSs are on PTO and acts as a resource to mentor junior employees

Facilitate/Attend team Passdown or Ops meeting to communicate the plan and schedule for the day/week maintenance activities

Compiles and provides daily, weekly, bi-weekly and special project reports to facility managers, identifies risks and gaps and provides resolution plans

11/2018-6/2019 Charter Communications Stamford, CT Service Delivery Analyst II – Shared Services Mobile Operations Support

Analyzing processes and data by extracting and analyzing data from various data warehouse environments

Identifying and reporting on trends and patterns found within the data, and making recommendations for business and process improvement, quality process and training, and operational readiness

Working with business users to understand requirements and expectations for permanent and ad hoc requests, to meet the analytical data needs of the business unit

Planning departmental solutions through a basic understanding of existing business processes, policies and procedures

Partnering with operations manager and team to establish key service standards and policies

Ensuring supporting tools and technologies are in place to enable frontline employees to meet and exceed performance standards

Actively and consistently supporting all efforts to simplify and enhance the overall customer experience

Defining, documenting, implementing, and tracking process flows for all processes, procedures and policies for the department

11/2016-10/2018 City of Raleigh Raleigh, NC

Business Process Analyst – Public Utilities Department Utility Support Division

Auditing and analyzing all business processes, detailing findings and suggesting improvements

Designing and conducting tests of new procedures, including ERP & CMMS systems configuration and implementation

Working with development teams to prepare specifications and create or modify programs to meet user needs

Identifying and resolving conflicts between end users and developers related to systems communications

Conducting end user training sessions and preparing training manuals

Attending project progress meetings to discuss enhancements, end user needs, fixes to bugs, etc.

Facilitating Management System creation and implementation for the division

Providing project management and budget oversight

Managing id/access badge and video surveillance systems including four remote campuses

Assisting with Emergency Management response efforts 3/2010-11/2016 Busch LLC Virginia Beach, VA

Materials & Logistics Administrator (remote) 6/2015-11/2016

Facilitating daily and weekly processes associated with inventory while maintaining physical and transactional integrity of the inventory

Facilitating improved processes while monitoring results in order to realize improvements and cost reduction

Assisting with implementing and maintaining 5S and Lean activities to improve flow and reduce waste, focused on SQDC (Safety, Quality, Delivery, and Cost) including daily Gemba walks and Kaizen events

Investigating errors for root cause determination of issues

Tracking, analyzing and reporting on materials, processes, procedures, and products

Facilitating weekly cycle counts for 8 satellite service facilities, updating financial reports and statistical charts

Acting as communication and supply chain liaison between headquarters and 8 satellite service facilities

Assisting remote facilities with processes and material flow to reduce and/or eliminate waste (assist with facilitating lean processes)

Education June 1998 School of the Holy Child Rye, NY Graduate of college preparatory curriculum – honors courses Certifications December 2015 - ASQ Certified Six Sigma Green Belt

May 2016 – Situational Leadership Trainer via The Center for Leadership Studies Continuing

Education

Fred Pryor Seminars & Lynda.com – multiple courses, list may be furnished upon request

NC State University – ISO 9001:2015 Overview

Skills Emergency Responder – trained in CPR, AED, First Aid for Adults, and Bloodborne Pathogens

Communicational, organized, multi-task oriented, works well under pressure Systems /

Software

Microsoft Office, including advanced Excel (pivot tables, pivot charts and VLOOKUP), Microsoft Visio, IBM Notes, MCC Bidfax for Windows, Quotewriter, Adobe Acrobat, Seagull Scientific BarTender Professional, Sage Mas 90 for Windows, Century Software TinyTerm, IBM AS400, Infor ERP LN, Infor EAM, SAP, Teklynx Labelview, First Deposit Plus, Concur Expense Reports, Oracle PeopleSoft, Azteca Cityworks, Zendesk, video surveillance and identification & access badge software, etc.

Contact this candidate