J E N N I F E R B U X
********@*****.***
Howell, MI 48843
PROFESSIONAL SUMMARY
Motivated Store Manager with more than 10 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. Talented Manager offering exceptional operations and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge.
SKILLS
Decision-Making New Business Development
Sales Skills Verbal And Written Communication
Improving Processes Problem-Solving Skills
People Skills Industry Knowledge
EXPERIENCE
Store Owner, The Chique Bar, Jan 2019 Jul 2021, BRIGHTON, Michigan Supported system implementations including tracking of deliverables and developing conversion migration plans.
Established annual goals and objectives for products. Projected Managing small projects when appropriate. Monitored product status and feedback in marketplace. Defined policies and procedures for cost accounting and inventory activities. Organized activities with team members to achieve success. Prioritized workload and adapted in environment with shifting priorities. Senior Sales Associate, Impulse Boutique, Jul 2015 Jun 2018, Brighton, Michigan Ensured achievement of sales objectives on monthly, quarterly and yearly basis. Developed cross selling techniques and educated associates on procedures. Assessed and interviewed prospective students to determine needs and goals. Recruited and retained critical skills in workforce. Developed territory plans to increase sales and market penetration. Assisted customers with queries using product knowledge. Welcomed families and visitors in warm and friendly manner. Developed specific marketing tools for each market segment. JB
Handled entire sales process from proposal to close. Participated in specific events by bringing enthusiasm, knowledge and salesmanship as company representative.
Greenhouse Worker, Bordines, Apr 2014 Nov 2015, Howell, Michigan Maintained professional demeanor while exercising judgment and discretion in work. Established and maintained collaborative and effective working relationships. Reported maintenance needs immediately to supervisor. Interacted with customers in pleasant and professional manner. Partook in daily stand up meetings with Captain and crew. Sales Manager, Limited, May 2013 Jun 2014, Livonia, Michigan Adapted easily and quickly to market and employee needs. Participated in training and coaching Inside Sales team. Coached and developed sales team of 2 to 5 individuals. Created event information and managed communication to successfully carry out events.
Sent correspondence to follow up on sales activities on regular basis. Participated in joint sales called with General Manager. Maintained sales activity reports and Database Software. Reinforced customer service principles by coaching staff on successes and challenges.
Property Manager, Marketplace Homes, Apr 2012 Jul 2013, Livonia, Michigan Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.
Built and maintained profitable agency relationships. Maintained and enhanced relations with prospects, residents, staff and vendors. Performed on call responsibilities for maintenance emergencies. Handled complex claims with minimal manager oversight. Built and maintained community of residents through resident relations. Worked effectively in team environment as well as independently. Managed property and on-site staff in absence of Community Manager. Pursued and collected rent payments and accurately record remittance. Tracked, managed and controlled spending to stay within budgetary guidelines. Reviewed and coded property invoices for payment and approval. Inventory Coordinator, Mark Chevrolet, May 2011 Sep 2012, Wayne, Michigan Sent alert to managers in case of low inventory levels. Managed critical spare parts identification and stocking levels. Performed and maintained records of inventory cycle counts. Maintained accurate inventory records to help facilities shortage detection. Prepared routine administrative reports and paperwork. Provided inventory report to purchasing and direct manager. Maintained accurate counts for inventory materials. Sales Manager, Express, Jun 2007 May 2010, Westland, Michigan Kept up to date with product and company information and guidelines. Jan 1996
Evaluated effectiveness of key account sales strategies and tactics. Selected, coached and developed Account Executives. Applied effective time management and self-management skills. Participated in training and coaching Inside Sales team. Set expectations, motivating and developing high-performance environment. Created and maintained winning sales and professional office environment. Celebrated wins, provided recognition and encouraged recognition of success by all team members.
Provided written and verbal updates on sales activity and competitive activity in geography.
Coached and developed sales team of 2 to 5 individuals. Office Manager, Regal Construction, Apr 1999 Oct 2007, Canton, Michigan Liaised with office management company for maintenance and improvements. Established effective communication systems and supported professional team relationships.
Observed all facility safety policies and procedures. Coordinated and participated in recruitment and selection of staff personnel. Established and maintained filing systems for accounts receivable. Established and maintained positive relationship with vendors and 3rd-party partners. Managed vendor relations with understanding of internal and external customer needs.
Greeted residents, families, guests and staff in courteous and professional manner. Administered personnel policies fairly and consistently. Maintained certificated and classified personnel attendance records. Marketing Director, Fidelity National Title, Mar 2004 Sep 2006, Livonia, Michigan Tracked record of organization skills and project management. Took initiative and work independently with minimal supervision in structured environment.
Participated in feasibility discussions relating to specific project proposals. Assisted sales and marketing to answer customer questions. Provided oversight for marketing and communications activities. REFERENCES
Diana Hettrick Owner of Keep it Green 313-***-**** Gretchen Peterson Limited 517-***-****
Julie Teague Quicken Loans 734-***-****
EDUCATION
Livonia Schoolcraft College 1994-1996 Livonia, MI