Administrative Assistant Customer Service

Lynnette Gearheart

*** * ******** *** *******, FL 34461 352-***-**** ********.*********@*****.***

Objective

Seeking a position in an environment where I can utilize my experience to improve customer satisfaction. I am a self-motivated and resourceful customer service representative with proven competency in:

●resolving a wide range of issues speedily and satisfactorily

●maintaining composure while handling challenging customer demands

●learning and mastering new processes from beginning to end

Skills & Abilities

●Accurately type 40 to 45 wpm

●Proficient in Office Suite and Internet

Experience

CUSTOMER SERVICE/DISPATCHER/ADMINISTRATIVE ASSISTANT

REVIS TOWING OF OCALA

September 2018 - July 2019

●Scheduled and dispatched work crews, equipment, or service vehicles to proper locations according to customer’s needs.

●Ensured security and confidentiality of customer information.

●Worked in conjunction with the supervisor on issues to ensure an orderly, and efficient operation.

●Performed various administrative and office support duties.

●Multi-tasked duties successfully: filling, telephone calls, responding to emails, receiving and directing visitors.

CUSTOMER SERVICE/MARKETING/ADMINISTRATIVE ASSISTANT

INDIE PUBLISHING HOUSE

October 2016 –

●Maintain several social media sites.

●Promote books in online settings.

CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT

GREEN HVAC SOLUTIONS

April 2016 – October 2016

●Received and distributed accurate messages;

●Prepared permit applications, and permit inspections with local government offices.

●Maintained office filing and storage systems: faxed, scanned, and copied documents; retrieved information when requested by the manager and owner.

●Updated and maintained database such as mailing lists, contact lists, and client information.

CUSTOMER SERVICE/DISPATCHER/ADMINISTRATIVE ASSISTANT

SUBURBAN TOWING

August 2014 – March 2016

NORTHSHORE TOWING

April 2011 – August 2014

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