Account Specialist Travel Agent
Resume:
To whom it may concern,
I am writing in interest of gaining an opportunity to fill the position for which you are hiring. I believe that the skills and knowledge that I have acquired would make me a great fit, and of great value to your team.
My Experience and accomplishments include but are not limited to the following;
In my current role as a Customer Experience Associate,
Over 15 years of experience in the bank through Customer service, Customer relations.
Exceptional Customer service, Sales, Change management, Time management, organization, problem solving and Leadership skills.
Strong Retail procedural, business unit, technology and Operational knowledge.
Active member of Employee Experience committee, with effective communication and reporting skills.
I support in the implementation of standards, accountabilities, objectives, procedures and policies within my business unit.
Advised customers daily in support of reaching financial objectives and negotiated solutions, resolved their concerns, and provided exemplary experiences.
Responsible for the monitoring and execution of regulatory Audit and compliance requirements.
Work with management directly in support of business initiatives, performance delivery and assessment, consistently exceeding objectives.
Recognized for being adaptable, coachable and taking initiative whenever the opportunity presents itself, utilizing innovation to add value
Transparent, efficient, strategic, and consistent in discovering opportunities to improve, and to contribute beyond expectations.
Attached is my resume which reflects on my education and experience. I am confident that I can exceed your expectations and look forward to it. Thanks, for considering my application.
Sincerely,
Mirna Faddoul
Mirna Faddoul
1705 Ironwood Rd
London, Ontario N6K 5C5
*********@*******.***
OBJECTIVE:
Utilize my skills and knowledge as a Customer Account Specialist to support a strong team that mitigates risk and losses to our company and customers. Thus, adding value to organizational operations, Shareholders, LEI experience.
QUALIFICATIONS:
-Strategic, accountable, coachable, and determined to succeed
- Strong knowledge of Retail channel businesses, technologies, operations, key drivers, metrics
- Effective problem solving, planning and decision making skills
- Strong awareness of business partners and how they support us.
- Thorough understanding of the LEI INDEX and Promise attributes
- Exceptional product knowledge, advice mix, strong network, and effective facilitation skills
- Strong Understanding of procedures, compliance, and systems
- Effective communication, public speaking, presentation, technical, and business writing skills.
- Strong Customer service, inter-personal, relationship building, and conflict resolution skills
- Flexible and adaptable to fast paced environments, pressured deadlines and constant change.
- Strong influence, decision making, negotiation, coaching, engagement and leadership skills.
Mirna Faddoul
1705 Ironwood Rd
London, Ontario N6K 5C5
*********@*******.***
EMPLOYMENT:
2005-Present Customer Service Representative-TD Canada Trust
-Assist customers with day to day banking
-Provide customer service in multiple languages
-Train new employees
-Opening and closing duties
-Strong leadership with branch duties
2001-Present Travel Agent-Cruise Ship Centres
-Customer service
-Airline, hotel and car bookings
-Airline tariff and ticketing
2002-2004 Support Staff Technician-May McConville
-Processed renewals and invoices
-Completed data processing tasks
-Customer service frontline receptionist
SUPPLEMENTARY:
-Fluent in Arabic and English
-RIBO license
VOLUNTEER:
-Kids soccer
INTERESTS:
-Swimming, Reading, Travel and Tourism
Mirna Faddoul
1705 Ironwood Rd
London, Ontario N6K 5C5
*********@*******.***
References:
Stacey Degraw
Td Canada Trust
******.******@**.***
519: 673-6010 Ext 250
Rabha Elrafih
Td Canada Trust
*****.*******@**.***
519: 902-9404
Jim Ferguson
Expedia Cruiseship Centers
*********@*****************.***
519: 850-7766
Contact this candidate