Server Administrator Project

**** *.*** ****** ***

Long Beach, CA *****

Andrew T. Nguyen Mobile 714-***-****

*********@*****.***

Objective:

To serve as a technical authority and subject matter expert concerning quality management procedures, including cost savings analysis, process improvement studies and projects, as well as provide support to Directorate-wide quality assurance programs and be the principal point of contact for Senior Leadership for all matters related to quality management.

Employment History:

TELETRACNAVMAN -Server Administrator (06/05 – 10/2020)

Garden Grove, CA

• Maintaining the customer project schedules.

• Updating customers on progress.

• Production of customer progress reports and milestone charts.

• Attending customer workshops for new projects.

• Developing or assessing customer specifications.

• Production of customer quotations and timescales alongside Teletrac® technical experts.

• Input into the prioritization of resources from the core R&D team.

• Liaising with project teams in California, UK and India regarding progress.

• Monitor project(s) progress and work with the project team(s) to avoid project(s) delays and over budget situations.

• Assist in the resolution of conflicts over project resource allocations and escalate when necessary proposals for solving issues.

• Inject common sense and compromise into customer led requirements.

• Update and manage queue to comply with Service Level Agreement.

• Research and provide Root Cause Analysis feedback to Manager when needed.

SEVERN TRENT SERVICES-ClorTec Operations (04/00 – 06/05)

Torrance, CA

• Monitor the day-to-day performance of assigned Authorized Service Provider (ASP) activities in accordance with Servern Trent Services current installation agreements and customer specific SLAs.

• Recruit installation resources to support markets in which ClorTeccustomers operate.

• Deliver quality installation training to all new and current subcontractors.

• Provide project management leadership/direction as assigned for supporting strategic account or major installation projects.

• Partner with Account Management and Implementation teams in implementing.

• Create/Update installation training materials (Subcontractor certification modules, customer specific guides, etc…)

• Provide senior-level technical installation support to customers, certified subcontractors, and Implementation, Sales, and Support.

• Support Product Management and Engineering as assigned in all activities related to piloting new technologies and firmware revisions in beta stage.

• Work with all key constituents to identify and implement process improvements related to the release of new products and/or to enhance our technicians’ ability to support ClorTec’s lines of business (e.g., troubleshooting guides, tools, etc…).

• Special projects as assigned.

Education/Training:

AA – IT Computer Support, Coastline Community College, Garden Grove, CA

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