Benefits Coordinator Administrator
Resume:
NANCY J. HERNANDEZ
Hialeah, Florida 33013
Email: *********@****.***
Experience:
*/**** – 1/8/2021
**/**** – 10/2014 Doubletree by Hilton Miami Airport & Convention Center
– Miami, Fl.
334 Rooms / 260 Employees / Non-Union
Director of Human Resources
Ensured all areas of Human Resources are functioning as per Standards and Procedures.
Responsible for administration of payroll, employment, employee relations, benefits and training.
Conducted new hire orientation as well as all corporate mandated training.
Worked closely with General Manager and Department Heads to increase our guest service scores.
10/2005 – 4/2009 Embassy Suites Miami Airport – Miami, Fl.
319 Rooms / 130 Employees / Non-Union
Director of Human Resources
Ensured all areas of Human Resources were functioning as per Hilton Hotels Standards and Procedures.
Responsible for administration of payroll, employment, employee relations, benefits and training.
Conducted new hire orientation as well as all corporate mandated training including management training for Hilton properties in the Miami-Dade, Broward and Palm Beach Counties.
Worked closely with General Manager and Department Heads to increase our guest service scores.
2/1985 – 10//2005 Fontainebleau Hilton Resort – Miami Beach. Fl.
1204 Rooms / 1200 Employees / Union and Non-Union
9/2003- 10/2005 Assistant Director of Purchasing
Assist the Director with the procurement of food, beverage and general products.
Supervised and prepared schedules and processed payroll for purchasing staff of eleven.
Attended Staff and Catering Meetings on a weekly basis.
2001- 2003 Employment Manager
Responsible for all facets of employment.
Conducted applicant screenings and processed applications/resumes and interviewed potential candidates.
Processed qualified candidates for drug testing, and criminal/credit background checks.
Attended job fairs.
Maintain employee and 1-9 files.
Nancy J. Hernandez Resume Continued
2000 – 2001 Employee Relations Manager
Developed and coordinated employee relations function.
Administered incentive programs, parking permits, team member discounts and newsletter.
Responsible for Team Member Recognition Programs such as Service Pin banquets, Hilton Pride Award, and State of the Hotel Address.
Assisted Employment Manager with interviews and survey administration. Certified by Paragon to conduct the oral/structured interview.
1994 – 2000 Benefits Administrator
Administered insurance for both union and non-union insurance team members to include medical, dental, life, short/long term disability, Hilton 401(k) and Stock purchase plan.
Conducted monthly reconciliation of premium statements for 6 medial/dental plans.
Ensured all team members were well informed of their benefit plans and obtained the proper medical service.
1992 – 1994 Administrative Assistant – Human Resources
Responsible for ensuring the office run in an efficient manner.
Composed departmental meting minutes.
Worked directly with the HR Director with word processing, department payroll, in/out coming correspondence and answered telephone.
1989 – 1992 Benefits Coordinator
Coordinated employee benefits for both union and non-union insurance plans.
Submitted claim forms for medical and dental services to insurance carrier.
Administered the Hilton Thrift Savings Plan.
Assisted the Employment Manager with applicant screenings and application process.
1985 – 1989 Administrative Assistant – Purchasing
Typed purchase orders, receiving records and maintained files.
Assisted Director with the procurement of food, beverage and general items.
Clerical duties included answering the phone and processing payroll.
Recognition: 1992 Third Quarter Pride Award Winner
2002 Third Quarter Commitment Award Winner
Profiles: *Management and Supervisory Skills
*Extensive knowledge in employee benefits and 401k.
*Computer Literate Windows Applications, Word, Excel, Power Point, Internet, PeopleSoft, Birchstreet and Erma Tracker.
*ADP Ezlabor and Timesaver
Certified: *Certified by Paragon Interview Process
*Certified Dental Assistant
*Certified Hilton Trainer
Education: *Miami Dade College – 2 years
*Florida Career College – Certified Dental Assistant
*Hialeah Miami Lakes Senior High – High School Diploma
References Available upon request.
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