Manager Customer Service

Kathi Owens

Ahmeek, MI

Supervision and training

Operations management

Computer-savvy

Team Leadership

Inventory control

Staff training

Work Experience

Assistant Manager

Speedway LLC - Traverse City, MI

March 2017 to May 2020

Ran cash register, placed orders, helped run store, did daily paperwork, helped customers, did inventory, stocked shelves.

Support Manager

Wal-Mart - Traverse City, MI

September 2005 to September 2019

Over sees the overnight crew. Plan out nightly jobs. Mentored, coached and trained new hires. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments are received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts. Completed a series of training sessions to advance. Completed weekly schedules according to payroll policies. Address and corrected sales staff communication issues in a tactful and effective manner.

Cashier, Vault, waitress, asst. manager Pressbox

Ojibwa Casino - Baraga, MI

September 1999 to August 2005

Mentored, coached and trained team members. Weekly inventory. Completed weekly schedules. Promptly served all food courses and alcoholic beverages to guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Maintained knowledge of current menu items. Placed orders.

Manager

Mobil - Baraga, MI

January 1999 to September 1999

Baraga, Mi.

Jan. 1999 to Sept. 1999

Maintained friendly and professional customer interactions. Trained in negotiations and time management. Did reports each day for store. Worked closely with district manager to formulate and build the store. Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Wrote orders to replenish merchandise. Maintained daily records of all transactions.

Data tr

IRS - Kansas City, MO

January 1997 to January 1999

Verified that information in computer system was accurate. Total

Kansas City, Mo.

Nov. 1990 to Aug. 1996

Maintained friendly and professional customer interactions. Trained in negotiations and time management. Did reports each day for store. Worked closely with district manager to formulate and build the store. Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Wrote orders to replenish merchandise. Maintained daily records of all transactions.

Education

Bachelor's in Accounting

Phoenix College - Pittsburgh, PA

October 2006 to October 2009

Associate of Arts in Business

University of Phoenix - Phoenix, AZ

2006

Master in Public Health

America Public University

MBA in Business

University of Phoenix

Skills

• Operations Management

• Training & Development

• Budgeting

• Accounting

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