Manuella De Carvalho

**C Virginia Avenue

Palmyra, VA 22963

(Cell) 571-***-****

ador14@r.postjobfree.com

EDUCATION

Radford University Radford, Virginia

Bachelor of Science Aug 2013 - May 2016

● Major: Biology

● Researcher

Presented research at Society for Integrative and Comparative Biology Annual Meeting 2016, Portland, OR

● Laboratory Teaching Assistant

Teach students proper microbiology laboratory technique

Prepare solutions and equipment before class time

● Member of Alpha Phi Omega, National Community Service Co-ed Fraternity

Over one hundred and fifty hours of community service Northern Virginia Community College Sterling, Virginia Aug 2012 - May 2013

EXPERIENCE

Stryker Richmond, VA

OnSite Specialist May 2021 - Current

● Stryker staff liaison for all quality control and supply matters between Stryker and hospital O.R. staff

● Prepare equipment for surgical procedures and assist with any troubleshooting Sentara Martha Jefferson Hospital Charlottesville, VA Laboratory Support Technician Feb 2020 - May 2021

● Inspect incoming specimens for accuracy and quality

● Answer phone calls from the floor to assist with add ons and urgent testing for patients

● Answer phone calls from doctor offices and patients and assist them

● Work with medical techs to manage the hardware and equipment used in the laboratory

● Maintain computer system records

● Assist with administrative tasks

Stryker INOVA Fairfax Hospital - Falls Church, VA

OnSite Specialist Jul 2018 - Feb 2020

● Evening Shift Lead

● Stryker staff liaison for all quality control and supply matters between Stryker and hospital O.R. staff

● Responsible for addressing and resolving issues as they arise

● Coordinate with the sterile processing department to ensure instruments are ready for procedures

● Provide update for all departments at the end of evening shift

● Developed a phone schedule to provide a smooth shift transition and implement cross training throughout the departments

● Help train surgical staff on Stryker Endoscopy equipment

● Certified Registered Central Service Technician (CRCST)

● Decontamination, inspection, and assembly of surgical instrumentation

● Troubleshoot and maintain Stryker equipment

● Prepare supplies and instrumentation needed for emergent and routine daily surgical caseload

● Assist newly hired O.R. staff on inventory locations

● Complete monthly case cart audits

Northern Virginia Orthodontics Brambleton, VA

Orthodontic Assistant Jul 2018 - Mar 2019

● Ensure a safe and comfortable patient environment

● Supply orthodontist with instruments during appointments

● Chart in detail what was done during each appointment

● Educate patients on dental care and maintenance of appliances

● Take panoramic x-rays

Morgan Orthodontics Lansdowne, VA

Orthodontic Assistant Nov 2017 - Jul 2018

● Certified in radiation safety and 3D x-rays

● Ensure safe and comfortable patient environment

● Supply orthodontist with instruments during appointments

● Ensure sterilization and hygiene of patient rooms and equipment

● Chart in detail what was done during each appointment

● Educate patients on dental care and maintenance of appliances

● Take panoramic and 3D x-rays

Sleep Services of Maryland Rockville, MD

Durable Medical Equipment Technician May 2016 - Nov 2017

● Do inventory and order equipment and supplies as needed

● Test and deliver equipment to patients

● Educate patients on use and maintenance of CPAP and BiPAP machines

● Responsible for contacting patients when they’re due for new equipment supplies Sunglass Hut Roanoke, VA

Sales Associate May 2013 - May 2016

● Greet customers and answer questions regarding product

● Provide outstanding customer service

● Operate cash register, manage financial transactions and balance drawers

● Achieve established weekly goals

Mimi’s Cafe Sterling, VA

Server/Trainer May 2011 - May 2013

● Provide elevated customer satisfaction by offering warm and friendly service

● Responsible for 5-7 tables simultaneously throughout each shift

● Market nightly specials to generate sales

● Demonstrate the ability to multitask in a fast pace environment

● Resolve customer complaints with high urgency

● Train new server staff on restaurant compliance and customer expectations

● Restock and clean restaurant at end of each shift Outback Steakhouse Sterling, VA

Server/Hostess Mar 2010 - May 2011

● Provide elevated customer satisfaction by offering warm and friendly service

● Answer phone calls regarding reservations and specials

● Demonstrate the ability to multitask in a fast pace environment

● Train and mentor new hosts at orientation

● Restock and clean restaurant at end of each shift SKILLS

● Over eleven years of customer service

● Learning agility, high level of energy, and proactive

● High attention to detail, effective at problem solving, and reliable

● Work well in teams as well as independently

LANGUAGES

● Portuguese - Fluent

● English - Fluent

● Spanish - Intermediate

REFERENCES

● References provided upon request

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