Director of Operations/Franchise Business Consultant/Multi Unit Manage

Richard Lockhart

Chesapeake, Virginia • *******************@*****.*** • 757-***-**** • LinkedIn

Director of Operations

Region Operations Oversight Customer Needs Assessment Staff Allocation and Optimization

Budget Administration Cost and Quality Controlling Sales and Revenue Growth

Enthusiastic, results-focused professional with extensive experience directing teams and managing streamlined region operations to attain customer acquisition and growth goals. Oversee a broad spectrum of business tasks, such as staff allocation and optimization, budget management, P&L administration, cost and quality control, business trends forecasting, and throughput and productivity improvement. Optimize existing processes and implement operational initiatives that realize top-rated business performance. Repeated success in qualifying and closing new business opportunities, improving volume growth, and achieving sales and profitability goals.

Areas of Expertise:

Full Sales Cycle Management Solution & Value-based Selling Approach Networking & Presentations

Market Research & Trends Forecasting Process Redesign & Improvement Supervise, Coach, & Mentor

Throughput & Productivity Improvement Business Development Initiatives Engage & Influence Others

Key Performance Indicators Implementation Staff Training & Development Client Acquisition & Retention

Career Experience

Domino's Pizza, Virginia/Texas 2012 to Present

Director of Corporate Operations – Chesapeake, VA, 2019 to Present

Develop and administer region budget of $6.2 million to ensure spending in line with defined budget. Play integral role in elevating revenue through strategic planning and implementation. Perform thorough evaluation of profit and loss statements to assess key areas of improvement. Conduct onsite review to ensure team members’ adherence to company operational standards.

Key Contributions:

Implemented operational guidelines, brand standards, and company policies to drive business and customer service success.

Boosted sales by 13.86% through proposing and implementing robust strategies.

Exceeded the region budget by $1.6M (26%) within first year as the director.

Lead Manager of Corporate Operations – Houston, TX, 2018 to 2019

Delivered strategic direction to a team of 4 Supervisors in meeting operational goals. Maintained optimal onsite presence to ensure teams met all company operational standards.

Key Contributions:

Improved underperforming stores through revising systems, processes, and programs and delivering impactful training to personnel.

Drove significant improvements in 2018, such as elevating sales by 6.7%, EBITDA improvement by 40%, Food & labor variances improved by 33%, and operational standards by 40%.

Domino's Pizza (continued)

Franchise Business Consultant – Houston, TX, 2016 to 2018

Conducted data analysis and delivered data-driven recommendations to franchisees for supporting well-informed decision making.

Key Contribution:

Consulted with 15 franchisees (155 stores) in increasing operational standards, sales, and profitability by 10%.

Marketplace Trainer – Chesapeake, VA, 2015 to 2016

Assessed training needs of Supervisors and General Managers to coach accordingly, boost capabilities, and attain desirable results.

Key Contributions:

Enhanced skill sets and knowledge of employees through executing effective training programs.

Participated in building region recognition as Region of the Year through development of Managers of Corporate Operations (MCOs) in the region.

Earned recognition as number one trainer, while optimizing EBITDA by over 50% from the prior year.

Increased sales by 11% within the designated region.

Manager of Corporate Operations – Chesapeake, VA, 2012 to 2015

Supervised 8 store General Managers to become the leading MCO area in the region and company.

Key Contributions:

Led all 55 Company MCOs in Operational Standards (2014).

Built second position in all 55 MCO areas in speed of service (2014).

Improved EBITDA and food and labor variances by over 35% and 25% from prior year (2014).

Wendy's (Patterson & Associates – Wendy's Franchisee) 2010 to 2012

District Manager – Chesapeake, VA

Key Contribution:

Stimulated profitability up to 20% and speed of service metrics by over 15%.

Additional experience as District Manager, Operating Partner (Director of Operations), Senior Area Manager, and General Manager within diversified organizations.

Education

Business Management – Old Dominion University – Norfolk, VA

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

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