Claims Manager Underwriting
Resume:
Personal Information
Surname: Marx
Name: Karen
Identity Number: 710-***-**** 08 8
Nationality: South African
Availability: immediately
Marital Status: Married
Sex: Female
Home Language: English / Afrikaans
Heath: Excellent
Criminal Offences: None
Contact Details: Cell: 060-***-****
A/H: 011-***-****
Introduction
I am a responsible and dedicated individual that can work well under pressure and willing to meet deadlines at any required time. Being honest, diligent, and always aiming to do my best brings out the key factors highlighting my path to real success.
I have strong motivational skills and actively seek opportunities that fulfils my desire for personal growth and development in your company. I would like the opportunity to join your prestige organization, as I believe that I will be an asset to your organization.
I am enthusiastic, honest, and very hard-working individual. I maintain a can-do attitude and possess strong interpersonal skills. I’m able to communicate with delivery divers and maintain a positive professional, proactive attitude at all times.
Employment History
Employment: Nicolway Bryanston Shopping Centre
Position Held: Frontline Reception / switchboard / Customer Care / General Admin
Date Employed: Started temping over weekends and December holiday period from 2013 and then began full time employment from 1st March 2014
Reason for leaving: Retrenchment
Years Employed: 2 years temping, 6 years full time employment
Contact: Jandemie (ex-Centre Manager) 082-***-****
011-***-**** Gavin – Centre Manager
Marketing Manager K.P Graphics: Kamantha 079-***-****
Description of Key Responsibilities:
Frontline reception.
Make sure of the smooth running of the reception.
Answer the phones professionally, timely and in a friendly manner.
Problem solving, channelling information.
Handle queries and complaints from tenants and customers documenting them accordingly.
Report problems to the relevant person.
Issuing of gift vouchers (paper vouchers only valid for Nicolway Bryanston shopping centre)
Issuing, recording, and tracking of gift vouchers.
Banking of cash received from gift voucher sales.
Ordering of office stationery.
Monthly Grocery shopping.
Phoning Contractors when necessary e.g. Total Air (air-cons) and Kone (lifts and escalators)
Printing documents for security and helping with reports when necessary.
Making tea and coffee for meetings and cleaning up after meetings.
Record and report all issues that may arise to relevant parties for appropriate action to be taken.
Assist marketing.
Assist walk in/telephonic queries regarding exhibition space.
Making sure of set up before 9am and breakdown after 5pm.
Supervision of promoters doing promotions in the mall.
Helping to prepare promotional items e.g., Gift bags, vouchers.
Assist with the handover of prizes that were won by customers who won through Facebook completions.
Making sure the promoters receive the correct number of promotional items for the day.
Receive deliveries for marketing.
Helping with the setup of big events such as cheese and wine festival, foods of the world.
Assist the marketing team by ensuring all market related items such as chairs, tables and stands are removed and are accounted for.
Employment History
Employment: J G Electronics
Position Held: Sales / Cashier
Date Employed: 20/04/2012 To 28/02/2014
Reason for Leaving: Was offered position at Nicolway Shopping Centre
Contact Person: Judy Kaizer
Key Responsibilities
Selling of sublimation equipment e.g. Sublimation printers, Heat presses
Mug Presses, Vinyl Cutters, Videoflex (T-shirt vinyl) and sublimation paper and consumables etc.
Arrange training for customers that have bought sublimation equipment.
Dealing with queries and referring the customers to the correct person if need be.
Help customers with pricing and queries over the phone and by e-mail.
Sending quotations to customers by e-mail and fax local and over the boarder clients.
Assisting walk in customers on a daily basis with cash sales and quotations.
Collecting cash and credit card payments from customers.
Make sure customers paid invoices and orders are packed correctly and in dispatch ready for courier collection.
Attending staff training every Wednesday before working hours.
Employment History
Employment: M.J Hewlett & Associates
Position Held: Reception, Switchboard and General Office Admin
Date Employed: 01/04/2010 To 28/03/2012
Reason for Leaving: M. J Hewlett sold their book of business
Contact Person: Jane Simcock
Key Responsibilities:
Opening and closing of office.
Front line reception / switchboard.
Take messages for underwriter’s, claims and Director.
Setup meetings for Director.
Supervise cleaner.
Ordering of stationary monthly or as required and purchasing of postage stamps.
Posting of all policies/correspondence to client’s / insurance companies.
Filling for Claims manager/Key individual, Underwriting manager and Director.
Print all e-mails for Underwriters, Claims administrator and Director – daily.
Drawing files for underwriter and claims administrator.
Checking claims and underwriter’s diary’s daily.
Drawing files for diary’s (On a daily basis)
Diarizing appointments, meetings and things to do for Director/ Claims/Underwriters.
Open new claim files.
Open new business/policy files.
Archive old files.
Balancing and controlling petty cash.
Keeping record of cleaner’s days worked and handing over at the end of the month for payment.
Keeping record of stationary payments.
Keeping records of quotations and following up.
Keeping record of gifts received and given.
Monthly shopping for consumables for the office.
Typing e-mails/letters for Director/ claims manager and underwriter manager.
Email reminders to insurance companies.
Do backups on underwriter/claims managers and Directors computers (weekly basis)
Making coffee or tea for meetings and ordering of snacks for meetings.
Employment History
Previous employment: JHI Properties Pty Ltd (Randburg Square)
Position held: Reception/Admin
Date Employed: 07/07/2009 – 31/12/2009
Years Employed: 6 Months was only temping
Contact: 082-***-**** (Simone Homan
Reason for leaving: Temping
Key Responsibilities:
Front line reception
Answering the switchboard
General office admin (filling, e-mailing)
Requesting turnover figures from tenants
Data capturing
Handling of queries or complains from tenants or customers
Reporting to operations managers any maintenance complaints or queries
Recording of all complaints from tenants and customers
Reporting to Centre manager any complaints or queries
Attending tenant meetings with Centre manager
Employment History
Previous employment: Strategic Alliance Properties
Position held: Centre administrator (Xanadu Shopping Centre) (North west province)
Date Employed: 01/01/2007 – 12/05/2009
Years Employed: 3 years
Contact: 083-***-**** (Gean Mc Claren)
Reason for leaving: Company went insolvent
Responsibilities:
Front line reception
Opening and closing of office
Liaison with all tenants
Setting up meetings for Centre Manager/credit controllers/leasing agent and tenants
Taking messages for Centre manager/accounts and leasing agent
Reporting all maintenance and queries to centre manager
Assist Centre manager with reports
Keep records of all complaints and maintenance issues
Balancing and controlling petty cash
General office admin (filling, e-mails, tenant letters, setting meetings)
Request turnover figures from tenants and send them through to head office
Compile reports for head office
Supervise cleaning staff
Hand out all tenant rental statements
Hand out all communication letters to tenants
Attend and take minutes of monthly tenant meetings with Centre manager, shareholders and management from head office
On site supervising while centre was under construction with Centre manager
Attend site meetings with MD and Centre manager while centre was under construction and take minutes of meeting
Purchasing of office consumables (coffee, tea, sugar, milk, bottled water)
Ordering of stationary
Making tea, coffee for meetings and ordering of snack for meetings
Curriculum
Vitae
Of
Karen
Marx
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