Hotel Manager Division

MOHAMED FAROUK

E-MAIL *******.**********@*****.***

MOBILE 002*********** - 009**********

DATE OF BIRTH 09 OCT 1969

MARITAL STATUS Married 2 children

NATIONALITY EGYPTIAN

ADDRESS *** ***** ****** New Maadi- Cairo -Egypt

OBJECTIVE Room’s Director – Hotel Manager

PROFESSIONAL

SKILLS

GCC and Middle East management experience in a multi-cultural environment including Boutique, Resorts and City Hotels

Multinational hotel experience : Marriott,Accor, Meridian and Hyatt,

Holding company employees accountable to standard of integrity, professionalism, Reliability and competency

Detail oriented with high dedication to service, quality, and customer satisfaction

A leader and team builder with good administrative skills and regional responsibility

Solid experience in rebranding, budgeting, P&L Reconciliation, forecasting, business development, profit/yield improvement, preparation execution and follow through of business plans, strong statistical and analytical abilities.

A pioneer in opening new markets with several hotel pre- openings.

Previously a Train the trainer (Hyatt and American University in Cairo)

EDUCATION

-B.A, Cairo University, 1993

Accounting and Auditing -

Hospitality Management

American University in Cairo

2005

ACHIEVEMENTS Increased room and F&B revenues through the development of new strategies and effective managements of programs

Maximized revenues by increasing the average daily rate

(ADR)through internet bases third-party wholesalers Situational

Personally and successfully handled all arrangements for high profile guests.

Implementing guest satisfaction program, allowing hotel to improve standard with scores over five years.

Evaluated and re-negotiated all vendor services contracts resulting in 20% annual savings while maintaining quality.

Improved employee retention through implementing of departmental training, employee recognition and incentive programs that resulted in turnover rate.

Developing improvement actions, carry out costs savings COMPUTER SKILLS

Excellent user of MS Office,

Internet, and E-mail, Social

Media Working knowledge of

Fidelio-Oprra-Micros.SYS-Sun

.SYS

TRAININGS &

CERTEFICATIONS

Hospitality Management (Development Program A,U.C)

Management Development program HYATT

Wyndham Refresher Training (WYNDHAM Hotel Group)

Service Excellence series Hyatt Int.

Departmental Training Certificate Hyatt Int.

Giving and receiving feedback Module “Harvard University

Delegating and motivating people

Mentoring training

Better business writing American Chamber of Commerce

Policy and procedure

Mentoring training

Train The Trainer

Fire & First Aide

LANGUAGES

ARABIC MT

English

French

Russian

Simple Chats ●

Business

Discussions

● ●

Understand Text ● ●

Business Writing ● ●

Name Company Title E-Mail Mobile

Reda Rashwan LANDMARK GROUP RDM ****.*******@********.*** 009*********** Alsherif maher Ramada Jeddah Owner Represented ********.*@******.***.** 009*********** Mohamed Ibrahim Hyatt Revenue Mg 002**********

Yahya Ismaiel LANDMARK GROUP F&B Mg 009*********** WORK EXPERIENCE

April2019- Facility Manager (OMAN –Muscat)

Sultan Qaboos University

Managing 130 villas and apartment. Kids club area

.housekeeping .laundry. Main restaurant .landscape area Sep2016–Mar2019

02Y 6M

General Manager

KSA--

114rooms, 2 Outlets, Landmark Hotel

Opening Landmark Bushra Hotel Hajj Terminal

King Abdel Aziz Airport 2 Meeting Rooms –

Pre-opening phase,

Jan2014– AUG16

02Y 7M

Hotel Manger

Ramada Jeddah K.S.A 4*

237 rooms, 3 Outlets, 3 Meeting Rooms 3 Wedding halls Italian a la carte, all day restaurant spa and health club MARKETS

Oman Muscat

Saudi Arabia

Cairo

Hurghada

1Y

5Y 0M

12Y 10M

3Y 11M

Jan 2013–Dec2013

01Y 0M

Room Division Manager

Ramada Jeddah K.S.A 4*

237 rooms, 3 Outlets, 3 Meeting Rooms 3 Wedding halls Italian a la carte, all day restaurant spa and health club May 2008–Dec2012

04Y 7M

Operation Manager Galleria Mall

Grand Hyatt 5*

Pre-opening phase 1 Outlets, 2 Cinemas, 1 Theater, 45 shops BIG Garage capacity 120 cars

Jan 2006–April2008

02Y 4M

Asst Room’s(RDM) Manager

Grand Hyatt 5*

736 rooms, 5 Outlets, 5 Meeting Rooms

Pre-opening phase,

Dec 2001–Dec2005

04 Y 0M

Asst. Front office Manager

Royal Meridian 5*

350 rooms, 3 Outlets, 2 Meeting Rooms

Pre-opening phase,

Jan 98-Nov2001

03Y 11M

Front office Manager

Sofital Hurghada 4*

280 rooms,

Feb 95 – Dec 97

02Y 10M

Front office supervisor

Marriott Cairo 5*

850 rooms,

REFERENCES

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