Management Specialist Cbse

Rajesh Kumar

Mobile: +91-880******* / +91-788*******

Email: *****************@*****.***

Electronic and Communication professional with 8+ years of experience in Cloud, Telecom & IT Sector. Experience of working on global projects handling critical roles at various level. Expertise in Customer Success, Project Management, Service Delivery, Risk Management, Account Pre-Sales, Process & Documentation Objective

Seeking a challenging career where I can apply my skills and have an opportunity for learning excellence and continuous improvement coupled with mutual growth and individual development Professional skills

• Certified Microsoft Azure fundamental

• Certified Cisco network Associate

• Certified ITIL v3 Foundation

• Certified in Wireless communication

• Microsoft M365, Microsoft Dynamics 365 CRM

• Cloud Security Services, Contact Center as Service

• Managed and dedicated hosting services

• Data and Application services

Service Delivery & Project Management Experience

• 8+ years of experience in driving end to end IT & Security/network projects globally

• Extensive experience in project delivery with a structured project management approach

• Global engagement with multi-vendor stakeholders involving planning, resource engagement, cost & budgeting in the context of large projects

Professional Summary

Organization: Rackspace Technology

Current Role: Customer Success Manager {Current Job, Since Sep 2019} Responsibilities include: -

• Responsible for taking ownership of the relationship held with each customer and to serve as an interface between the customer and the Rackspace support infrastructure.

• Pre-sale: Response to customer inquiries to determine appropriate product literature and pricing schedules; influences production schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

• Post-sale: Response to customer inquiries. Resolves production issues and/or invoicing problems; determines the validity of warranty claims and schedules repair resources; changes production schedules and recognizes add-on business opportunities.

• CSM ensures that their customer's technical, administration, and specialist support needs are met.

• Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client –identifying and taking advantage of sales, networking, and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.

• Service Delivery Managers maintain direct contact with customers before and/or after the sale.

• They support the sales team by developing and maintaining positive customer relations with clients, which can substantially affect service and/or product revenue.

• Focus of work may be in pre-sale/post-sales or both. Organization: Hitachi Systems Micro Clinic

Current Role: Senior Coordinator (PMO – Technical Security/SSN) Responsibilities include: -

• End to end ownership of delivering the project, to make sure the project timelines are met as per the contract signed with the customer

• Responsible for driving, control & monitoring of project & to make sure proper engagement of stakeholder is defined with internal & external vendors

• As a part of PMO, responsible for defined a planning, risk & procedure & process in terms of teams involved in projects

• Owning Operational project management, applying the organization standard methods, processes and tools to achieve the contract terms

• Maintaining the project management library, Risk & process, recording and reporting systems

• Creating project or sub-project plans and monitoring progress against schedule as per customer

• Recording and tracking project costs & schedule as EVM calculations, Trend Charts

• Collecting and consolidating project reporting data

• Maintaining risk and issue logs

• Documenting change control records

• Supporting effective communication mechanisms between the project teams

• Coordinating organizational activity

• Actively participating in the project management communities Organization: British Telecom

Previous Role: Service Delivery Manager

Responsibilities include: -

• To manage the customer to meet agreed objectives including timescales, customer needs, quality requirements and financial targets

• To manage the pre-implementation phase and to take appropriate actions as determined on a case by case basis

• Understand the key elements required to set up an IT project and work closely with PMs and other parties to ensure smooth set up. Ensure PDF compliance through setting up appropriate repositories and data entries, maintaining quality data, and making sure that required deliverables are created, reviewed and approved

• To assist in the monitoring of the performance of all suppliers and to set priorities where applicable

• To ensure BT resources are utilized at lowest cost whilst still maintaining project objectives

• To ensure projects are monitored and reported against timescale, financial and quality targets

• To ensure that all operations are managed within the ISO9001 framework and BT Global Services Quality Management System

• Knowledge or on their ability to recognize that they will need specialist support

• The post holder must comply with the requirements and values of the Business Division’s Code of Practice

• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency and a team-oriented individual with excellent interpersonal, planning, coordination, and problem- solving skills

• Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their Project related queries

Organization: Orange Business Services

Previous Role: Order Deliver Manager

Worked with Orange Business Services, Gurgaon as Order Deliver Manager for delivering Orange Products

(WAN/LAN/WLAN) for society international telecommunications aeronautiques Responsibilities include: -

• In-depth understanding in the areas of Project planning and Service Management, Escalation management, Project reporting against the assigned customer project and track progress of the workflow per the project plan.

• Providing effective management support to project teams on small to medium sized projects, or assisting Project Managers on streams of other large projects

• Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their Project related queries.

• Expertise in handling carrier accounts (British Telecom, AT&T, SingTel, and Verizon).

• Achievements in managing large strategic Projects involving high revenue generation and meeting deadlines.

• Excellent leadership and influencing skills to facilitate and cross-functional teamwork in a fluid environment.

• Excellent analytical & problem-solving skills and a team player with strong interpersonal and communication proficiency and a team-oriented individual with excellent interpersonal, planning, coordination, and problem- solving skills.

• Proven ability to personally handle multitask financial responsibility with minimal direction with superiors while supervising personnel, while providing team leadership, motivation and development.

• Expertise in delivering WAN, LAN, WLAN Products for Global customers Previous Role: Cessation Management Specialist

Worked with Orange Business Services, Gurgaon as Cessation Management Specialist with Global Service Delivery Team for Disconnecting (WAN/LAN) for Global Customers Responsibilities include: -

• Responsible to delivery all RFCs Ticket/Request for terminating Global network services within committed SLA

• Report to Project Manager and initiate Weekly CAB meeting with Account manager/Project Manager

• Proactive analysis and monitoring of Request for Change Tickets. Assist resolution of critical escalations and fallbacks (Change & Release Management)

• Accountable for on-time and error-free Cancellations of all required service components. (Change & Release Management). Implementation of new & green field projects and assignments for the disconnect process.

(Change Management)

• Place and track circuit Cancellations requests with relevant local Telco (Carriers) or with the relevant Orange Telco agent. (Change Management)

• Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their Project related queries

• Providing effective management support to project teams on small to medium sized projects, or assisting Project Managers on streams of other large projects

Major Projects

Project – KaiZen

• KaiZen methodology implementation at workstation for better profitability, productivity, efficiency.

• I was part of KaiZen team to smoothly implement the Order to bill process in service delivery. Project – CONDOR (Orange - AT&T)

• Migration of client’s connections to carrier AT&T

• Configuration Audit, Routers validation in Technical Tools and Live before and after Implementaion/migrations, removing discrepancies, Run time Data integrity checks.

• Checking specifications, parameters of Router LAN/WAN interfaces, admin interface, boundary routers interface linkage, CE-PE Meshing, Access connections data integrity, DNS-TACAS information, Protocols Frame relay, multilink FR, ATM, Carrier access, direct access

Project – Telco Access Management

• Telco Access management deals with access/line disconnection of all clients of Asia Pacific region, analyse, finding old used connections/lines, Inventory optimization.

• Point of for Telco carrier client any IT related issues/regulatory & make sure the network cessation of all circuit line will be performed as per compliance requirements in the region & Guidelines Project – My Service Space/WebVision

• Managing My service space - Orange international portal that enables our clients to access end to end reporting network services inventories, supervision, advanced monitoring, trouble ticketing, billing, ordering, requesting change, service usage and activation

• Portal Management, Incident Management

• My service space access / Account configuration and activation

• Mapping additional services to the portal as per client request

• Troubleshooting, finding root cause for runtime errors if occurred in portal access Educational Qualifications

Course Year Institute

Bachelor of Technology (ECE) 2008-2012 Punjab Technical University 12th (CBSE) 2007 K.V No-2

10th (CBSE) 2005 Army Public School

Personal Information

Full Name: Rajesh Kumar

Father’s Name: Jagdish Chand

Date of Birth: 14-Nov-1990

Languages Known: English, Hindi

Contact No: +91-880*******

Present Address: Aditya Celebrity Homes, Sector 76, Noida, UP, 201301 E-mail ID: *****************@*****.***

Date: Rajesh Kumar

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