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Personal Assistant Financial Administrator

Pretoria, Gauteng, South Africa
September 20, 2021

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Curriculum Vitae of Faith Tsholofelo Baba






Curriculum Vitae of Faith Tsholofelo Baba



8 Beatrix Street


Emalahleni, 1034


Mobile: 071-***-****



Surname: Baba

Full Names: Faith Tsholofelo

Identity Number: 841***-****-***

Gender: Female

Race: African

Marital Status: Married

No. of Dependents: Three (3)

Postal Address: P O Box 1323 Rooihuiskraal, 0154

Driver’s License: Code 8


I am a consummate professional who is passionate about optimal operational excellence, administration and extending managerial and clerical support. I have a genuine passion in Operations, Administration, Human Resources and Community Empowerment. I am an enthusiast, always striving to initiate organisational systems to ensure seamless process flow to reach forecasted goals. I have extensive experience in operations management, project administration, human resources management and spearheading and implementing community development projects and campaigns. I strive to achieve ultimate professional development in a challenging position which complements and expands my competencies, skills, education, and experience and where my creative initiative, proficient expertise and genuine passion would allow me to progress in the operations management, administration and human resources field. I am a hard worker, able to multi- task and will strive to inject all my knowledge into my work to ensure the company or organisation reaches its objectives and achieves optimal results required from my position.

I am passionate about empowering people. In my tenure in Community Upliftment, I have Drug Addiction Rehabilitation and Sex Workers Rehabilitation, I have designed and spearheaded initiatives to fight Gender Inequality, promote Human Rights and combat social scourges in our societies such as Gender-based Violence, Substance Abuse and Sex Worker Rehabilitation. These programs and campaigns were implemented through the establishment of my NPO organisation, Sinqobile Kingdom Empowerment Centre as its mission is to empower and impact communities with ventures that focus on developing and implementing campaigns that empower, educate and uplift the people of our communities through projects and programs geared towards addressing various social ills such as poverty, unemployment, drug and Curriculum Vitae of Faith Tsholofelo Baba

alcohol addiction, prostitution, gender-based and domestic violence etc. SECONDARY QUALIFICATION


Matric, National Senior Certificate (Pass with Merit) YEAR INSTITUTION SUBJECTS

2003 Sutherland High School English First Language Afrikaans Second

Language Mathematics

Physical Science






1. Year Employer Position

February 2020 -


Purpose College School Administration Manager

School Administration Manager Duties and Responsibilities

(Purpose College is an Independent School providing schooling for the in-patient residents Healing Wings Rehabilitation Centre.)

● Administration, planning, coordinating and overseeing of overseeing the administrative duties and academic processes of the Independent School.


National Diploma, Office

Management and


2003 Tshwane University of











Mercantile Law Legal


Training & Development

Entry Level Digital

Audio Typing


2004 Tshwane University of



SACAI Accredited

Scribe & Reader:


2021 SACAI South Africa


Assessment Institute


Curriculum Vitae of Faith Tsholofelo Baba

● Application and document compilation of relevant school compliance documents to ensure the school complies with relevant laws and regulations.

● Learner enrolment, registration, curriculum co-ordination, compilation of learner feedback and performance reports.

● Evaluate and standardize curriculum and teaching methodologies and compilation and overseeing of school policies, protocols and procedures.

● Accreditation applications and administration of all agreements and liaison between curriculum providers (IMPAQ), Examination and Assessment Boards (SACAI South African Comprehensive Assessment Institute) and Council for Quality Assurance, Umalusi and the Department of Basic Education.

● Liaison with parents and/or guardians and providing intervention, performance feedback, academic related case specific activities and disciplinary issues.

● Addressing parent academic queries and concerns by drafting and interpreting remedial action responses to deal with queries and complaints.

● Managing Principal and internal staff teacher communication and conflict resolution

● Conduct continuous assessment and evaluations to implement actions that improve the school academic activities and the quality of education provided.

● Organising logistics of all educational programs.

● Facilitating Learner Concessions applications, Psychometric report analysis and providing learner learning remedial recommendations and improvement and benchmarking.

● Human Resources management, recruitment, selection and training of staff and tutor services including conducting disciplinary actions and all staff relations procedures.

● All general school administration, data capturing, document and record management and keeping and procurement of school resources and material.

2. Year Employer Position

March 2019 –

December 2019

Addiction Assist Drug &

Alcohol Rehabilitation


Operations, Human Resources & Admin


Operations, HR & Administration Duties and Responsibilities

● Oversee the development, implementation and monitoring of efficient and effective operational processes.

● Recruit, train, supervise and appraise all staff and actively capacitate and develop staff to ensure proper functionality across current staff roles.

● Design and develop job descriptions and determine key performance standards.

● Maintain all operations and human resources records in an efficient and well-organized manner.

● Conduct staff disciplinary procedures and conflict resolution.

● Ensure that Human Resources and Operational requirements are maintained and met according to the relevant legislation and policies.

● Provide weekly\monthly departmental and overall operational reports.

● Maximize productivity, maintain internal controls and ensure timely project implementation.

● Monitor and evaluate Rehabilitation Treatment Plans and ensure they are conducted as per prescribed standards and procedures.

● Perform quality controls and ensure and monitor optimum patient care, monitor equipment inventories, and stock lists.

● Ensure that all patient concerns, complaints are reported on and dealt with urgency.

● Formulate and maintain client, stakeholder, partner and donor liaison.

● Manage all financial elements according to the allocated budgets, initiate cost saving procedures and ensure effective reporting.

● Compile and submit creditors invoices and reports due for payment.

● Compile and complete bid and application documents for accreditations, tenders, Government CSD, supplier database documentation, vendor applications, private projects applications.

● Finance i.e. petty cash reconciliation and reporting.

● Administrate patient admission process, compilations of documentation and adherence to admission process.

● Medical aid administration, obtain pre-authorisations, medical claims processing and tracking and Curriculum Vitae of Faith Tsholofelo Baba

medical aid claims follow-up.

● Sales: Act on potential patient leads, communicate with potential patient lead up to and including final admission of potential patients/clients

● Online Marketing and developing adverts on organisation Social media platform i.e. Facebook

● Acquisition of donations and sponsorship for NGO organisation needs.

● All general office management and administration duties. 3. Year Employer Position

March 2014 –

June 2016

Department of Social


PFDC Manager

& Human Resources & Financial


Since July 2016 to March 2019, I have performed all administration and Human Resources functions pertaining to the operations of my Non-Profit Organisation, Sinqobile Kingdom Empowerment Centre. Sinqobile Kingdom Empowerment Centre NPO was appointed by the Department of Social Development to Implement the Household Food and Nutrition Security Programme from March 2014 until June 2016. This program entailed the provision of community nutrition and feeding of poor and vulnerable households in the poorest wards the of Mpumalanga Province. As the Implementing Agent, I, Faith Baba, was responsible for the PFDC (Provincial Food Distribution Centre) supplying food & services to the 8 CNDCs (Community Nutrition & Development Centre).

2.1 Project & PFDC Manager Duties and Responsibilities

Overall running of the PFDC to ensure that the project operations, financial systems, controls and operational efficiencies are met according to the prescribed needs of stakeholders.

Conducting extensive community engagement, developing and cultivating relationships and dialogues with all the relevant stakeholders such as government, business and civil society

Allocation and deployment of resources i.e. personnel, equipment and supplies to achieve operational, strategic and tactical goals developed

Ensuring that the project operations run within the allocated financial constraints set by the operational budget and cash flow constraints in the most cost-efficient manner.

Setting of operating procedure standards for the PFDC i.e. data base requirements and standards, health standards, performance standards, supplier guidelines and ensuring that those standards are implemented, adapted and amended appropriately

Compilation of the project monthly, quarterly and annual Progress Reports and Implementation Plans as required by stakeholders and stipulated in the service level agreement of the project.

Developing impact assessment measures by conducting regular site inspections, monitoring and evaluation visits to all 8 centres within the Mpumalanga province

Setting of people management standards for the PFDC staff and all the 8 CNDC staff 2.2 Financial Administrator Duties and Responsibilities

Ensuring that the financial operations and controls run within the financial constraints set by the operational budget and cash flow constraints according to the approved budget.

Setting financial operating procedure standards nationally which may include, but not limited to, data base requirements and standards, accounting controls, funding streams tools and mechanisms such as debit orders, cash taking and record keeping and ensuring that those standards are implemented, adapted and amended appropriately.

Development and submission of the project monthly, quarterly and annual budget to the Department of Social Development

Preparation of documentation and information for the project monthly, quarterly and annual financial audits

Compilation and submission of the project monthly, quarterly and annual Expenditure Reports, Curriculum Vitae of Faith Tsholofelo Baba

Financial Narrative Reports, Financial Projections and Payroll Report

Ensuring that all the organisation’s statutory returns and applications are compiled and submitted for compliance i.e. tax returns, tax clearances, NPO submissions, PBO submissions, UIF etc 2.3 Human Resources Manager Duties and Responsibilities

Providing Human Resources support and management of over 10 PFDC Staff and 36 CNDC staff

Provide continuous training of the project staff relating to all their various functions.

Determining and defining specific role and job descriptions for all project personnel

Conducting periodic performance assessments and appraisals

Providing continuous supervision, motivation and communication to the project personnel

Determination of staff monthly and annual remuneration according to approved project budget allocation

Payroll administration and payroll management

Resolving staff grievance for all project personnel within the PFDC and all external CNDCs 4. Year Employer Position

July 2013 –

December 2014

Columbus Stainless (Pty)


Secretary & Personal Assistant to

the Laboratory Manager

Duties and Responsibilities

Answering and screening of telephone calls (16 extensions) ascertaining re-routing to correct office functions and departments.

Providing clerical and administrative support to the Laboratory Manager, filing and maintenance of all documentation relating to her function

Providing relevant and detailed information required pertaining to the laboratory’s area of responsibility, its processes and operations.

Scheduling and coordinating appointments, maintaining the Laboratory Manager’s diary and maintaining a calendar of various meetings for the laboratory divisions.

Drafting of meeting documentation i.e. notices, agendas and minutes

Booking of boardrooms and facilities for departmental meetings and functions

Arranging various internal functions and events for the laboratory i.e. Celebrations, Year- end functions etc. including catering and guest hospitality

Maintaining supply inventories by checking stock levels, ordering and expediting office and laboratory supplies and ensuring delivery. Maintaining all paperwork related to these procurement processes.

Daily capturing of purchase orders and invoices on the IntraNet Ordering System.

Maintaining a high level of confidentiality and discretion of information and documentation that the Lab Manager and department is privy to

Filing and maintenance of all laboratory employee personnel files

Submission of time sheets, overtime cards and shift rosters for payroll purposes

Updating, publishing and maintaining laboratory policies, information and important announcements on the notice board

Updating and ensuring OHSACT Standards are adhered to and servicing of essential safety equipment.

Keeping an updated Asset register of all assets of the Laboratory department 5. Year Employer Position

August 2012 –

March 2013

AVK Valves Southern

Africa (Pty) Ltd

Human Resources and Admin


Duties and Responsibilities

Curriculum Vitae of Faith Tsholofelo Baba

Human Resources Manager Duties and Responsibilities

Recruiting, selecting, orientating, and training of employees

Ensuring Employee and Employer compliance with Labour Regulations

Determination of job descriptions, job requirements & performance standards and KPAs by planning, monitoring and appraisal of employee work results

Conducting periodic employee assessments and outsourcing training to improve performance.

Providing coaching and personal career development advise to employees.

Establishment of employee goals to ensure productivity and increase in production.

Hearing and resolving employee grievances; counseling employees and supervisors.

Maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures

Administration Manager Duties and Responsibilities

Management of all activities pertaining to proper working of the organisation and the staff

Answering interoffice queries and ensuring effective communication of operational information to management up to Top Management level.

Designing and organising information management functions i.e. efficient administrative processes to ensure optimum performance of the administration department.

Arranging programs, events, trainings, meetings by arranging for facilities and complex and detailed travel plans and itineraries and compilation of documentation for travel purposes

Compiling and determining the monthly administration budget to meet administration requirements.

Initiate efforts to make the office and administration department more cost effective by reviewing processes for cost saving measures.

Managing paperless and manual filing systems

Developing and implementing new administrative systems for record management

Reviewing and ensuring adherence to health and safety regulations Office Manager & Personal Assistant Duties and Responsibilities 5. Year Employer Position

July 2011 –

August 2012

AVK Valves Southern Africa (Pty)


Office Manager & Personal

Assistant to Director

Promotion from Receptionist & Personal Assistant

Year Employer Position

6. March 2010 –

Jun 2011

AVK Valves Southern Africa (Pty)


Receptionist & Personal Assistant

to Director

Switchboard and front-office management i.e. answering switchboard, and receiving visitors

Diary management for the Managing Director and coordinating travel arrangements i.e. flights, accommodation, visitation schedules and itinerary

Organising and planning of internal and external company events i.e. catering, guests, logistical support

Preparation of meeting documentation and reports i.e. notices, agendas, board packs etc

Private Projects and Tenders searching, analyzing and reporting using online business tool to search for projects and tenders.

Curriculum Vitae of Faith Tsholofelo Baba

Ensuring delivery of orders and reconciling with invoices

Preparation of statements and recons for customers

Updating and completion of UIF U19 Forms, Workman’s Compensation returns and general company certificates.

Debt collection and accounts tracking by communicating with indebted customers.

Completion of vendor applications and supplier database forms

Petty cash management and office budget analysis

Organising office layout and workstation

Solving minor staff grievances

Upgrading and maintaining of office equipment by organising service and repairs

Preparation and maintenance of confidential company documentation

Managing of administration and Internal sales department filing systems

General administration duties

Curriculum Vitae of Faith Tsholofelo Baba

ACHIEVEMENTS IN SOCIAL EMPOWERMENT AND COMMUNITY SERVICE As the CEO of Community Services Division of Sinqobile Kingdom Empowerment Centre, I am currently operating and managing various programs that are directly involved with empowerment of the community in dealing with issues of Gender-based Violence, Substance Abuse and Addiction, Sex Worker Rehabilitation comprising of scourges such as teenage pregnancy, sexual health, prostitution, life orientation, support groups, job creation, poverty alleviation, life coaching, etc. These programs are managed under the organisation’s Community Services Division. The following are some of the campaigns and programmes I have managed and are currently implemented by Sinqobile Kingdom Empowerment Centre: 1. StopGBVapp – A National Community Programme to combat Gender-Based Violence and Femicide

As the Chief Executive Officer of Sinqobile, my organisation has developed StopGBVapp. StopGBVApp social media platform developed as a tool to combat gender-based violence (GBV) and Femicide in South Africa. StopGBVApp offers a broader platform to reach out to young women/men to discuss GBV daily and come up with practical, measurable and realistic solutions to stop gender-based violence and other forms of abuse that are wide-spread in South Africa. This program is implemented in partnership with Gender Links for Equality & Justice and Women Voice & Leadership (WVLSA). I was featured in the front-page of Soweto Urban Newspaper, to recognise the organisation’s work as I spearheaded various campaigns to combat Gender-based Violence and to promote Women’s Rights. Curriculum Vitae of Faith Tsholofelo Baba

Curriculum Vitae of Faith Tsholofelo Baba

2. Household Food and Nutrition Security Programme Sinqobile was appointed by the Department of Social Development to Implement this programme (2013- 14/2015-16 financial year) with the overarching goal of the programme to achieve community nutrition and feeding of poor and vulnerable households in the poorest wards the of Mpumalanga Province. As the Provincial Food Distribution Centre (PFDC) Manager, I managed eight (8) Community Nutrition and Development Centres (CNDCs) in CRDP municipalities within Mpumalanga, namely: Thembisile Hani Municipality, Dr. JS Moroka Local Municipality, Mkhondo Local Municipality, Nkomazi Local Municipality, Bushbuck Ridge Local Municipality, Chief Albert Luthuli Municipality, Dr. Pixley Ka Seme Municipality and Dipaliseng Local Municipality. I worked with various Mayors and MMC’s, LED Managers, CDWs, the MEC of Social Development and many others within the local and Provincial government.

3. Sex Workers Outreach Programme (SWOP)

In partnership with SASSA Middelburg, Faith designed and implemented Sex Workers Outreach Programme (SWOP) as a campaign to assist and rehabilitate sex workers that want to get off the streets, stop the Sex Work trade and restore their lives. The programme works closely with relevant stakeholders such as social workers, Department of Health, Department of Social Development and others to help these women recover their lives with dignity and sensitivity. The Middelburg local newspaper, The Middelburg Observer recognised my efforts in their Front page article published on the 25th of March 2015.

Curriculum Vitae of Faith Tsholofelo Baba



1. Mrs Bronwyn van Jaarsveldt


Purpose College / Healing Wings

Mobile: 076-***-****


2. Tinashe Chipwanya

WVL Grants Manager

Gender Links

Office: (011-***-**** / (011-***-****


3. Dr. Veni Andrew

Chief Executive Officer

Addiction Assist Drug Rehabilitation Centre

Office: (011-***-****

Mobile: 083-***-****


4. Mrs Sharon Muller

Laboratory Manager

Columbus Stainless (Pty) Ltd

Office: (013-***-****

Mobile: 082-***-****

5. Mr. Patrick Jantjies

Managing Director

AVK Valves Southern Africa (Pty) Ltd

Office: (012-***-****

Mobile: 082-***-****


Contact this candidate