Eligibility Specialist Center Representative

Yamilex Plancarte

832-***-**** • *************@*****.***

**** ******* *** ** *******, TX 77083

Baker Ripley/Workforce Solutions, Houston Tx 06/2021 – 08/2021

Employee Coordinator (contract position)

Assists in the recruitment and site validation of summer youth worksites.

Provides orientation to work site supervisors regarding responsibilities, labor laws, and expectations.

Monitors work sites throughout the Gulf Coast Region on a routine basis to resolve any issues an ensure compliance as required by processes and procedures.

Work with both interns and supervisors to promote safety and address any concerns.

Provide guidance to youth and to worksite to resolve issue that may arise on the worksite.

Facilitate meetings such as orientations in person or virtual.

Update counseling notes, databases, SmartSheets promptly to provide updated information.

The Rose, Houston Tx 06/2019 – 04/2021

Scheduler/Eligibility Specialist

Schedule mammogram appointments (breast ultrasound, biopsies, bone density)

Call patients for follow up appointments / Confirm appointments

Help low income patients with assistance

Patients will need to provide POI, POA to be qualified.

Verifying all required application documents

Texas Children’s Hospital, Houston Tx 10/2018 – 05/2019

CONTACT CENTER REPRESENTATIVE

Answering over 200 calls a day

Assisting parents with scheduling appointments with specialty clinics

Update demographics for patients

Verify insurance

Usually do about 20 outbound calls a day from an automated system

Provide information to the parents that accustomed their needs

EDUCATION

Lee High School, Houston, TX

High School Diploma

CPR CERTIFIED

SKILLS

Bilingual Spanish/English

Collections, customer service experience and scheduling

Knowledge in Microsoft, Excel, Word, Powerpoint, CUBS, Salesforce, Eclinical, Epic, Intergy, PenRad

Contact this candidate