Switchboard Operator Administrative Clerk
Resume:
BOYSIE MTOLO
Address: **** ******* ****, *********** ****
Email: ***********@*****.***
Cell phone number: 074-***-****
PERSONAL DETAILS
Date of birth
Identity number
Gender
: Male
Race
: African
Nationality
: South African
Home language : IsiZulu
Other language : English (speak, read, and write)
Driver’s licence : Code 10
TERTIARY QUALIFICATIONS
Name of institution : EThekwini TVET collage
Field of study : Public management
Name of qualification : National diploma
Duration : 2016-2017
Level of study
: N4
Modules obtained
: Public administration
: Computer practice
: Entrepreneurship & Business Management
: Communication Management
Level of study
: N5
Modules obtained
: Public administration
: Municipal administration
: Public finance
: Computer practice
Level of study
: N6
Modules obtained
: Public administration
: Municipal administration
: Public finance
: Public law
EDUCATIONAL QUALIFICATIONS
High school attended : Madulini secondary school
Highest grade passed : Grade 12
Year obtained : 2013
WORK EXPERIENCE
Name of company : Department of Justice & Constitutional Development
Position held : Public Management Intern
Duration : February 2019 – August 2020 (18 Months)
Court Support Department
Switchboard operator: 01 February 2019 – 01 May 2019 Render switchboard services.
Attending to incoming calls and outgoing telephone calls.
Transfer calls to relevant extensions.
Providing callers with relevant information.
Take messages and convey to relevant staff.
Maintain switchboard system.
Registry Clerk: 01 May 2019 – 01 August 2019
Undertake all process related to transferring opened post received via messengers and post bag.
Attend telephonic enquires regarding the post and trade documents immediately.
Record mail in the distribution registers and sorts the mail for internal distribution.
Enter cheques into remittance register.
Enter registered post into remittance register.
File correspondence into files.
Prepare post for franking. Namely ordinary, registered and parcel post.
Administrative Clerk: 01 August 2019 - 10 February 2020
Collate and analyse statistics from the courts and stakeholders.
Assist to ensure the effective administration of the specialised Courts.
Prepare reports and memoranda.
Organise and participate in outreach programmes and trainings in the province.
Deal with and assist with general administrative duties within the Directorate.
Review all national register of sexual offences documents and check errors.
Attending emails and responding to enquires.
Organ ise and maintain electronic filing system.
Verification of child justice, maintenance, sexual offence and intermediary stats.
Court Operations and Office of the Regional Head
Administrative clerk: 10 February 2020 – 20 August 2020
Collate and analyse statistics from the courts and stakeholders.
Assist to ensure the effective administration of the specialised Courts.
Prepare reports and memoranda.
Deal with and assist with general administrative duties within the Directorate.
Prepare witness fees stats.
Attend to approval various memos, for expenditure e.g. hotel accommodation, travel arrangements and claims.
Attend to S&T claims for casual interpreters and other staff including magistrates.
Providing secretarial duties to the Regional Head
Rendering administrative support regarding day-to-day tasks
Recording incoming and outgoing faxes, responsibly and efficiently for the office of the Regional Head
Maintaining and enhancing the image of the office of the Regional Head: KZN by providing professional, cordial effective verbal and written communication at all levels
Compilation of PPE’s stock level reports in respect of 77 courts daily
Compilation of lockdown statistics (Covid related Cases)
SKILLS AND COMPETENCIES
Good communication skills (verbal and written)
Telephone etiquette
Excellent administration and clerical skills
Planning and organising skills
Strong interpersonal skills
Good customer service skills
Ability to work under pressure, prioritize work and meet deadlines
Accurate and attention to detail
Responsible and results oriented
Flexible and quick to pick up new skills
Quick adaptation in unfamiliar environment
Ability to work independently or under minim al supervision
Team player
Problem solving skills
Analysing and research skills
Good presentations skills
Maintain confidentiality and integrity
Computer literate
Microsoft Office (MS Access, MS Excel, MS PowerPoint, MS Word and MS Outlook)
Well-developed numerical skills
Record Management
Knowledge of Public Service Regulations
Knowledge of PFMA and Treasury Regulations
Batho Pele principle
REFERENCE
Contact person
: Ms A Khan
Department
: Department of Justice & Constitutional Development
Position held
: Director Legal
Contact no
Contact person
: Ms C. Nel
Department
: Department of Justice & Constitutional Development
Position held
: Quality Assurer
Contact no
-Contact person
: Mr D.A Goorbhare
Department
: Department of Justice & Constitutional Development
Position held
: Chief Registry Clerk
Contact no
Contact this candidate