Loan Servicing Vice President

Laura Olson

657-***-****

************@*****.***

JOB EXPERIENCE:

NEW CENTURY/CARRINGTON MORTGAGE 2004-2015

Santa Ana, CA 92705

Loan Servicing

●Assisting customers with general questions regarding their loan.

●Identifying the borrower's problem in a quickly and steady manner.

●Highly knowledgeable in FDCP and CMS policies and procedures

●Special Campaigns, Welcome Calls, Disasters,

●The Ability to Understand Escrow Accounts/Taxes/insurance /PMI/Pay off Quotes

●Processing Payments, Updating Financials, Setting up Repayment Plans

●Educating and pre-qualifying Borrowers on Available workouts Such as Short Sales, Modifications, Short Payoffs, Short Refinance, Deed-in-lieu

●Practice Fair Debt Collection Practice Act, Federal State, And Local Regulations.

●Ability to pilot the programs (Inbox, Fiserv, Image Vu, On base, Speed pay, Lyrical, Mortgage Serv, Agent)

●Trained new hires and fellow peers on current policies and procedures.

●Handle and service high profile Loan types and products GNMA, FHA, VA loans

●Inbound and outbound calls verify all documents are updated and have been sent

●Payoff Representative

●In charged of inbox cits,faxes emails calling the brokers,title company verify information documents

●Bankruptcy and foreclosure,FHA payoff also short payoff

●Direct pay policy

●Set up draft accounts customer loan requirements

●Monthly drafting

●Fixed amount drafting

●Bi-weekly drafting

●Semi-monthly drafting

●Cancellation

●Nsf policy

●Imaging all documents

SKILLS:

●Great time management skills

●Strong Communication skills, written and verbally ( English)

●Computer skills in Microsoft Excel and Outlook. Mortgage services

EDUCATION:

●High School Diploma

●Reference : Betsy Ostermann vice president cell 214-***-****

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