Front Desk Customer Service
Resume:
Arionna Ward
**** **** ****** ***** ****, Queen creek, Arizona 85142
*********@*****.***
PROFESSIONAL SUMMARY
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Jun. 2021 – Present
Mesa, Arizona
Front Desk receptionist, Best western
Welcome and greet guests with great courtesy
Manage room reservations using a computerized
reservations system
Address guests concerns and special requests in a
professional and personable manner
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
Help guests with their things including luggage and other valuables
Get transport for customers and reservations in local restaurants
Answer telephone calls and transfers these to guest rooms Take and relay telephone messages for hotel guests and others
Prepare bills, handle and process checkouts, take payments Man the hotels business center and other units if necessary Communicate with housekeeping and maintenance sta to ensure that great quality service is provided to guests Deal with complaints and problems
Answer queries of guests about various information and services of the hotel
Do other administrative and hospitable functions assigned from time to time
Feb. 2020 – Mar. 2021 Front desk receptionist, Courtesy Kia EMPLOYMENT HISTORY
Mesa, Arizona Greet and welcome guests as soon as they arrive at the o ce Direct visitors to the appropriate person and o ce Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries Maintain o ce security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front o ce supplies and keep inventory of stock Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers Keep updated records of o ce expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Oct. 2018 – Sep. 2019
Chandler, Arizona
Customer Care Associate, Grubhub
* Support a high volume of customer contacts through e-mail, tickets, chat, and social media, as well as inbound and outbound calls. * Assist our restaurant partners in confirming, delivering and adjusting orders. * Perform real-time updates to restaurant account settings and document any actions taken. * Partner with other Care, Marketing, and Technology teams in an e ort to resolve all diner and restaurant questions and to create customer satisfaction. * Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization.
Mar. 2017 – Sep. 2018
Tempe, Arizona
Customer Service Representative, IQor
* Handled inbound customer service calls. * Processed inbound sales calls. * Received inbound or placed outbound collections calls. * Answered technical support inquiries via incoming calls, chat or email. * Excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. * Performed other duties as assigned. Jun. 2015 – Mar. 2017
Gilbert, Arizona
Shift lead / sales associate, JcPenny
Accountable for the customer service and sales experience included: * Maintained checkout standards. * Assisted with general operations such as recovery and inventory. * Upheld performance standards relative to customer satisfaction and met performance standards associated with the role. * Responsibilities also included Customer Service & Sales. * Greeted and assisted customers while providing excellent customer service. * Demonstrated positive behavior consistently. * Provided additional support where needed. * Actively and enthusiastically engaged customer while working to resolve problems and assist with credit, rewards and gift card programs.
Jun. 2018 Cosmology license: Beauty industry
Aveda institute of cosmetology - Tempe, Arizona
May. 2015 High School Diploma
Basha High School - Gilbert, Arizona
EDUCATION
Microsoft Expert
Communication Expert
Problem solving Expert
Teamwork Expert
Data analysis Expert
Project management Expert
Customer Expert
Time management Expert
SKILLS
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