Program Manager

Professional Profile

Delivery focused Senior Manager who leads teams to successfully identify, optimize and deliver complex business transformation. Confronts institutional resistance, resource constraints and lack of clearity through methodical application of process and structure. Strong foundations in structured frameworks, process development and engineering methods.

Achievements

Successful facilitation of and submission of Alstom’s five-year CARP renewal package valued at $90M

Leads process and optimization efforts in support of Alstom’s AirTrain support model for the New York Port Authority

Successfully led Tait Communications 2016 efforts for ISO9001:2008 to ISO9001:2015 recertification

Developed, modernized and maintained all Quality Management Systems (QMS), Health Safety & Environmental (HSE), Project Management, Continuous Improvement, and Process Development and mapping for auditability and compliance functions at Tait Communications; resulting in ISO9001:2015 certification with no major and 3 minor findings

Successfully led project execution of IT, Product Support, Operations and Sales functions during the relocation of Tait Communications Americas corporate offices

Led a team of process and change analysts to review, validate, update and document process catologs for all ROS (Remote Operations Services) product development lifecycle and operational support functions offered to internal and external commercial users for Baker Hughes BEACON Down Well Intelligence business unit

Collaborated with Baker Hughes Enterprise IT to develop a comprehensive Root Cause Analysis (RCA) protocol for all ROS product offering systems related outages

Co-chaired the Baker Hughes ROS Processes & Controls as well as Change Approval Board (CAB)

Competencies

Leadership Program/ Project Management Stakeholder Management Vendor Management Budget Management Contracts

Complex Process Development Process Management Product Management Coaching and Mentoring Team Building

Change Management Root Cause Analysis ISO9000 ISO27001 ISO45001 HSE / OSHA

Education

University of Houston- Clear Lake

Master of Science- Engineering Management

Walden University

Master of Business Administration - Emphasis in Project Management

Coleman University

Bachelor of Science Computer Science

University of California San Diego Extension

One-Year Certificate in CDMA RF Engineering

University of Houston- Clear Lake

Network Management and Security Certification (12 Sem. Hrs.)

Certifications

Project Management Professional (PMP # 3137440)

ISO 9001 - Certified Auditor

Lean Six Sigma – Yellow Belt

ITIL Foundations – Certificate

Professional Experience

Alstom (formerly Bombardier Transportation), Jamaica, NY Apr/2019 – Current

Manager, Capital Asset Replacement Program (CARP)

Manages a portfolio of capital projects across multiple organizations in support of NY Port Authority’s AirTrain Program including Wayside, Engineering, InfoSec, Vehicle overhaul, & Facility

Oversees day-to-day financial controls of a $50m multi-year portfolio of capital programs

Act as first point of contact for CARP Project Management with Port Authority and as liaison with functional management, Operations, Engineering, IT Security, Wayside, Facility, HSE, Customer Services, and Finance

Leads process alignment, methods and requirements for Project Management Office (PMO)

Successfully facilitated the development and submission of the $50m 2020-2024 5-year CARP award

Coordinates all project planning, materials management & project-based requisitions

Reviews and approves all project related requisition and project financial expenditures

Tait Communication, Americas, Houston, TX Apr/2017 – Nov/2018

Lead Internal Auditor/Project Management

Acted as principle audit authority for leadership in Quality, Logistics, Repairs, Manufacturing, Engineering, Human Resources, Finance, Operations, and Sales & Marketing

Successfully led ISO9001:2015 transition

Responsible for ongoing audit functions, SOP documentation and reporting of audit finding to VP of Business Operations, North America

Responsible for administering governance, risk assessment, quality assurance, planning, and remediation recommendation for ISO 9001, ISO 45001 and ISO 27001 compliance

Responsible leading Health and Safety (HSE/OSHA) and ISO 45001 initiative for North American and Brazil office

Responsible for Quality Management System (QMS) and HSE planning, project management, continuous improvement, and process development

Responsible for managing InfoSec ISO 27001 implementation in Americas Region

Tasked by Regional President to lead combined facility relocation program in 2017

Baker Hughes International, Houston, TX Feb/2012 – Jan/2016

Service Transition Lead

Key Process Leadership:

Acted as primary liaison between the business and ROS (Remote Operations Services)

management team to define integration of support processes and map resources requirements and roles

Responsible for administering governance, risk assessment, quality assurance, service transition, change, release, and incident management

Managed intake of project requirements gathering from stakeholders, escalation workflows, and service transition lifecycle processes prior to transitioning products to fully operational status

Developed and maintained all ROS processes and workflows in support of a $1B business unit

Managed all ROS service transition processes, catalogs and maps. Worked with IT and Corporate PMO’s to bi-directionally integrate and standardize processes and methods

Maintained integration of all ROS Process Maps to both Product Development Lifecycle Maps and IT Portfolio Office integration and development maps

Performed gap analysis of end-to-end ROS Product Development Lifecycle Management (PDLM)

Maintained corrective actions and preventative actions (CAPA) and After-Action Review (AAR) for Systems Management and Field Communications groups

Conducted internal audit for pre-approved, emergency, and normal changes

Infrastructure Business Analyst – (Infrastructure Operations Services Group – Contract)

Development, deployment, and maintenance of IOS and Global Real Estate Infrastructure Support Model

Developed project review workflows and pre-deployment processes for IOS organization

Developed IOS RACI Matrix defining support model deliverable and resource responsibility and roles

Contributed to project Gate Reviews conducted as required project Earned Value reviews

Led requirements gathering, definition and built out of support models and deployment review sessions

Coordinated efforts of project managers, Help Desk (SOLV), Enterprise Applications Services (EAS), Human Resources Enterprise Services (HRES), Enterprise Architecture (EA), and vendors’ teams

Supported SAP HRIS/CATS/ESS/MSS implementation teams and requirements development

Maintained and tracked projects deliverables using Clarity

BROADCOM, San Diego, CA Jun/2007 – Sep/2011

Staff Engineer – Process/Carrier Acceptance Management Lead

Responsible for oversight of QA organizational budget, analysis of departmental spend and financial forecasting

Provided daily management of $10M plus in annual budget for the Test/Development department

Managed PeopleSoft requisition of resources and contracting requirements for department

Acted as first point of contact for vendor management and as liaison with Procurement

Acted as the primary technical interface between carriers (AT&T, Orange and VodaFone) and Broadcom

Worked with marketing and business development to drive platform certification business

Accomplished platform certification for 2G/3G chipsets with AT&T and 3G with Orange

Responsible for management requirements (10776), problem solving, System Test metrics and reports

Managed System Test documentation, test plans, procedures, data and reports on SharePoint

ELEKTROBIT, San Diego, CA Nov/2004 – Jun/2007

Field Test Lead – Professional Services/Engineering Services Group

Worked closely with customers to provide effective management and process analysis for field test data and outcomes

Contributed to the development and deployment of standardized field-testing processes in multiple customer markets

Developed field test process manual for training and reference

Provided planning and scheduling for resources distributed globally

Managed development of test-design specifications, test case specifications, test cases, executed test cases, maintained test logs, and publishes test results using Test-Director

Executed test cases for CDMA, GSM, GPRS, EDGE, UMTS handsets

ABBOTT LABORATORIES, San Diego, CA May/2000 – Oct/2004

Software Development – Contract - Hospital Products Division, Ambulatory Infusion Systems

Developed protocols and procedures to test embedded software in ambulatory infusion devices for software validation in compliance with FDA 21 CFR 820

Developed medical device and PC interface application requirements

Conducted product requirement reviews for technical and functional requirements validation

Developed functional test cases and procedures and performed V&V testing for the MedNet PC

Developed test scripts for emulator testing of the Gemstar, and PCA3 device family

Participated in software development lifecycle (SDLC) reviews for MedNet

Drove the cleanup of rogue code to deliver enhanced simplicity and improved system performance

Technical

Program & Project Mgmt.: Microsoft Project/Professional, Project Office 365, Planner, Project Office Collaboration, CA Technologies (now Broadcom) Clarity, PrimaVera TeamPlay, HP PPM, SmartSheets

Programming Languages: C, C++, SQL, Visual Basic, COBOL, RPG/400, HTML, Java

ERP: SAP ECC 6.x PeopleSoft eProcurement, Supplier Contract Management

Process Frameworks: BHOS, Data Envelopment Analysis (DEA) and Analytic Hierarchy Process (AHP)

Software Development: Systems Development Life Cycle, Coding, Debugging, Documentation, Relational Databases, Object Oriented Programming, Program Design and Development, Object Oriented Analysis and Design, database scripting, GUI design, Product Life Cycle ( Rational, Agile, Scrum, Waterfall)

Test Architecture: Software Quality Systems Development and Assurance, including Business Process Development, Design Verification Program Development and Planning, Test Case Development for Unit, Functional, Configuration, Usability, Performance/Scalability, Localization, Regression and Acceptance testing

Test and SQA: Atlassian Jira, Microsoft TFS/TMT, Silkroad ALM, IBM Rational, TestRail, Selenium, HP QTR Quicktest, Loadrunner, Jira DFT

Language Skills

English – Fluent reading, written, spoken,

Vietnamese- Fluent reading, written, spoken,

Chinese (Cantonese) Fluent reading, written, spoken,

Chinese (Mandarin) Conversational

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