Executive Assistant Secretary

CAREER OBJECTIVES

Seeking to progress my career with a position as an Executive Assistant/Office Manager within an established organization that will enable me to utilize my skills and work experience in a challenging and goal-oriented environment.

Summary of Qualifications:

8 years of experience (5 years of relevant administrative experience, and 3 years of retail/customer service experience). Team player with the ability to multi-task in a fast-paced environment.

Excellent time management and analytical skills.

Excellent organisational skills.

Excellent knowledge of MS Word, Excel, Outlook and PowerPoint. Excellent customer service skills.

RELEVANT WORK EXPERIENCE

Project Manager

OSTBAU

Dubai,UAE

Duties and responsibilities:

Participate in the design of project management processes and budget planning

Assist managers in taking care of the fine details of a large project

Conduct assessments to identify and seek solutions to project problems in order to reduce downtime

Assist in resolving conflicts or disputes between the various departments of an organization

Build and maintain good working relationships with clients to ensure complete customer satisfaction and good prospects for future business

Coordinate and ensure smooth operation of multiple projects from start to finish

Maintain contact with clients through phone calls, emails or text messaging

Monitor inventory levels to determine the need for stock procurement and replacement

Prepare and present to the manager weekly or monthly reports of project operations

Collect data, analyze it, and help project managers to set objectives for a project

Ensure changes in project plan are communicated to team members

Carry out quality reviews and checks to ensure project operations are in line with industry best practices

Fill in for project managers by managing daily operations in their absence

Ensure project team members comply with company methodologies and project principles

Respect decision-making boundaries and know when to call the attention of the manager.

Arranged regular testing for electrical equipment and safety devices.

Attended conferences and training.

Managed social media for the organization.

Executive Secretary / Office Manager September 2012 – November 2017

Jamm Fit

Armenia, Yerevan

Duties and responsibilities:

•Arrange the manager’s daily schedules, including, commitments, meetings, lunches, and breaks.

•Take and return phone calls and text messages quickly and efficiently.

•Send and respond to emails in a timely manner.

•Handle travel accommodations, including travel by air, ground, and hotel arrangements as well as escort the manager during a business trip.

•Handle all mail.

•Take notes and records on meetings.

•Handle errands, such as making restaurant reservations, picking up dry cleaning, getting coffee, and scheduling personal meetings.

•Handle additional duties, such as childcare, events organization, assisting with home duties.

COMPLEMENTARY WORK EXPERIENCE

Fragrance Advisor September2019 – February 2020

Floraiku, Mall of the Emirates

Dubai, UAE

Duties and Responsibilities:

•Provided high-quality customer service to luxury driven clients.

•Achieved and consistently exceeded sales targets.

•Quickly and accurately process sales transactions in accordance with the company’s cash handling procedures as well as customs policies and procedures.

•Proactively performed various non-sales duties including receiving merchandise, housekeeping, inventory control, and price changes.

•Always remained extremely knowledgeable on all products and aspects of the business.

•Established long-term relationships with customers by recording their contact details, informing loyal customers about upcoming events, and remembering their requirements when they visit the store.

•Ensured the counter was always clean, well presented and well merchandised.

•Strictly and professionally enforced all the rules and regulations of the company.

Beauty Specialist / Shop Manager April 2018 – June 2019

Nashi Argan – ( Madi International Company), Dubai Mall (Fashion Avenue)

Dubai, UAE

Duties and Responsibilities:

•Advised customers on our vast product range, identified the best skincare products for their skin type, suggested skincare regimes and cosmetics to suit their complexion, etc.

•Provided free makeovers to customers to demonstrate different products, especially those that will best suit their needs before they make their purchase.

•Demonstrated the ideal way the products must be used and applied on the skin/hair/body, selecting the brush or sponge required to apply the makeup.

Sold and promoted products that were targeted by the firm, and ensured those targets were exceeded.

•Managed store transactions, as well as receiving payments, and distributing gift vouchers.

•Built business relationships by recording customers contact information into a database after sales and then actively converted these same customers into repeat customers when new products arrived that they may be interested in.

•Ordered and managed stock/inventory, checked all the materials and testers, and monitored daily sales.

•Prepared a variety of reports that were used by management including WSI, DSR, MSA, CCM, Target report, and Team schedule.

•Actively assisted with new Staff training.

EDUCATION AND QUALIFICATIONS

2018 – 2022(underway) Ukrainian State University of Chemical Engineering

Bachelor of Engineer in Chemical Technology of Fuel & Carbon Materials

REFERENCES

References are available on request.

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